点评:Shocking customer service & very unprofessional. We noticed the hire on arrival at the Pineatum and decided to hie bikes for the day. My son (11 years old) was very excited as he'd spotted the trails. We were informed we needed ID as a deposit, and since we don't carry our passports around, I went and got my teacher Photo ID from the car. It has my name and the name of the school printed on it. They refused to accept this key worker ID, saying it needed m address ( which we pointed out a passport does not have). They then changed tack and said the ID needed a hologram on it (bizarre and the website does not say this, either. It says photo ID). We offered to leave one phone&/ car keys. They said no. Only a passport/driving license would do. My son was obviously upset and disappointed and as we left the shop, the three staff members burst into laughter. We were disgusted by the unprofessional behaviour.
翻译:令人震惊的客户服务,非常不专业。我们到达 Pineatum 时注意到了租赁,并决定当天租自行车。我的儿子(11 岁)非常兴奋,因为他发现了这些小径。我们被告知需要身份证作为押金,由于我们不随身携带护照,所以我去车上拿了我的老师照片身份证。上面印着我的名字和学校的名字。他们拒绝接受这个关键工作人员的身份证,说需要我的地址(我们指出护照上没有)。然后他们改变了策略,说身份证上需要全息图(很奇怪,网站上也没有这么说。它说的是带照片的身份证)。我们提出留下一部手机和/或车钥匙。他们说不行。只有护照/驾驶执照才行。我的儿子显然很沮丧和失望,当我们离开商店时,三名工作人员大笑起来。我们对这种不专业的行为感到厌恶。