旅行
账户
Anna D
Communication issues leading to inconveniences
4U Transfers and Tours的点评
点评：The only part that went well through multiple encounters with this company was the initial airport pick up in Brisbane. That was great and convenient after a long day of travel. Our driver was pleasant and kind.
The remaining trips had issues. We worked with a travel agent who booked us an Australia zoo trip - we asked about the possibility of being picked up early and were told “no problem” then on the ride over our driver asked if we would take the bus back or she could collect us at 4:30 - we agreed to the 4:30 pick up. We communicated with the driver that we were making our way to the pick up point and had been in the van for over 15 minutes when I began receiving aggressive text messages about keeping the driver waiting and was told I owed 50 dollars for forcing them to give me a private transfer. At no point was it communicated that this was a special service or favor or I would have opted to find another ride.
Finally our trip to the airport to leave was scheduled for 12:45-told to be ready at 12:35 for our 2:45 flight. At 11:15 I received a phone call stating we were 15 minutes late for our pick up. When we pointed out that all communications had stated 12:45 no efforts were made to determine where the communication breakdown occurred. We were then dropped at the airport 90 minutes before the check in desk was even open.
In the future I believe it would be easier to use a ride share service like Uber.
The remaining trips had issues. We worked with a travel agent who booked us an Australia zoo trip - we asked about the possibility of being picked up early and were told “no problem” then on the ride over our driver asked if we would take the bus back or she could collect us at 4:30 - we agreed to the 4:30 pick up. We communicated with the driver that we were making our way to the pick up point and had been in the van for over 15 minutes when I began receiving aggressive text messages about keeping the driver waiting and was told I owed 50 dollars for forcing them to give me a private transfer. At no point was it communicated that this was a special service or favor or I would have opted to find another ride.
Finally our trip to the airport to leave was scheduled for 12:45-told to be ready at 12:35 for our 2:45 flight. At 11:15 I received a phone call stating we were 15 minutes late for our pick up. When we pointed out that all communications had stated 12:45 no efforts were made to determine where the communication breakdown occurred. We were then dropped at the airport 90 minutes before the check in desk was even open.
In the future I believe it would be easier to use a ride share service like Uber.
翻译：在与这家公司多次合作中，唯一顺利的是在布里斯班机场的接机服务。在漫长的一天旅行之后，这趟服务非常便捷。我们的司机热情友好。
其余行程都遇到了一些问题。我们之前联系了一家旅行社，他们为我们预订了澳大利亚动物园之旅。我们询问是否可以提前接机，对方说“没问题”。但在途中，司机问我们是坐大巴回去还是下午4:30接我们——我们同意了4:30的接机时间。我们告诉司机我们正在前往接机地点，在车上等了超过15分钟后，我开始收到一些咄咄逼人的短信，说我让司机久等了，并被告知我欠了50美元，因为我强迫他们给我安排了私人接送服务。他们完全没有说明这是一项特殊服务或优惠，否则我会选择其他行程。
最终，我们原定于12:45出发前往机场，被告知要在12:35准备好，赶上2:45的航班。11:15，我接到一个电话，说我们接机的时间晚了15分钟。当我们指出所有通讯都显示12:45时，他们却没有努力查明通讯故障的原因。我们被送到机场时，值机柜台甚至还没开放90分钟。
我相信以后使用像Uber这样的拼车服务会更方便。
其余行程都遇到了一些问题。我们之前联系了一家旅行社，他们为我们预订了澳大利亚动物园之旅。我们询问是否可以提前接机，对方说“没问题”。但在途中，司机问我们是坐大巴回去还是下午4:30接我们——我们同意了4:30的接机时间。我们告诉司机我们正在前往接机地点，在车上等了超过15分钟后，我开始收到一些咄咄逼人的短信，说我让司机久等了，并被告知我欠了50美元，因为我强迫他们给我安排了私人接送服务。他们完全没有说明这是一项特殊服务或优惠，否则我会选择其他行程。
最终，我们原定于12:45出发前往机场，被告知要在12:35准备好，赶上2:45的航班。11:15，我接到一个电话，说我们接机的时间晚了15分钟。当我们指出所有通讯都显示12:45时，他们却没有努力查明通讯故障的原因。我们被送到机场时，值机柜台甚至还没开放90分钟。
我相信以后使用像Uber这样的拼车服务会更方便。
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