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JoeLNJTraveler
Disappointing family birthday visit with reservations for 20 -
Bluemont Vineyard的点评
点评：Review:
We visited Bluemont Vineyard on November 7 as part of a birthday celebration for my wife, with a group of 20. Unfortunately, this was a big mistake. From the moment we arrived, there is ni drip off for elders or pkace gor a mini coach to go; it was clear the staff was disorganized, with no one to greet us or provide direction. Our group wandered without guidance and waited over an hour and a half just to be seated- we had a prepaid reservation.
The lack of trained staff was evident, and no one took accountability. As the sun began to set and the temperature dropped, our group was left freezing outside. No one offered us an alternative or suggested moving indoors to stay warm. Told of stairs in back- that would have been smart and proactive.
Finally, with no service we suggested packing up the wine for us to take home. This took another half hour and we were all tired of nothing. The experience cast a shadow over what was a gear day to that point.
If you’re planning a special occasion, avoid Bluemont Vineyard. If you go majestic someone be accountable. The management clearly needs to address major service issues to meet even basic expectations.
We visited Bluemont Vineyard on November 7 as part of a birthday celebration for my wife, with a group of 20. Unfortunately, this was a big mistake. From the moment we arrived, there is ni drip off for elders or pkace gor a mini coach to go; it was clear the staff was disorganized, with no one to greet us or provide direction. Our group wandered without guidance and waited over an hour and a half just to be seated- we had a prepaid reservation.
The lack of trained staff was evident, and no one took accountability. As the sun began to set and the temperature dropped, our group was left freezing outside. No one offered us an alternative or suggested moving indoors to stay warm. Told of stairs in back- that would have been smart and proactive.
Finally, with no service we suggested packing up the wine for us to take home. This took another half hour and we were all tired of nothing. The experience cast a shadow over what was a gear day to that point.
If you’re planning a special occasion, avoid Bluemont Vineyard. If you go majestic someone be accountable. The management clearly needs to address major service issues to meet even basic expectations.
翻译：评论：
11 月 7 日，我们和 20 人一起参观了 Bluemont 葡萄园，作为我妻子生日庆祝活动的一部分。不幸的是，这是一个大错误。从我们到达的那一刻起，就没有老人可以下车，也没有小巴可以乘坐；很明显，工作人员很混乱，没有人迎接我们或提供指导。我们这群人没有指引就四处游荡，等了一个半小时才有座位——我们有一个预付预订费。
显然缺乏训练有素的员工，而且没有人承担责任。当太阳开始落山，气温下降时，我们这群人被留在外面冻得瑟瑟发抖。没有人给我们提供替代方案，也没有人建议我们搬到室内取暖。告诉我们后面有楼梯——那会很聪明，也很积极主动。
最后，没有服务，我们建议把酒打包带回家。这又花了半个小时，我们都厌倦了。这段经历给当时的装备日蒙上了一层阴影。
如果您计划举办特殊活动，请避开 Bluemont Vineyard。如果您选择 Majestic，请有人负责。管理层显然需要解决重大服务问题，才能满足哪怕是最基本的期望。
11 月 7 日，我们和 20 人一起参观了 Bluemont 葡萄园，作为我妻子生日庆祝活动的一部分。不幸的是，这是一个大错误。从我们到达的那一刻起，就没有老人可以下车，也没有小巴可以乘坐；很明显，工作人员很混乱，没有人迎接我们或提供指导。我们这群人没有指引就四处游荡，等了一个半小时才有座位——我们有一个预付预订费。
显然缺乏训练有素的员工，而且没有人承担责任。当太阳开始落山，气温下降时，我们这群人被留在外面冻得瑟瑟发抖。没有人给我们提供替代方案，也没有人建议我们搬到室内取暖。告诉我们后面有楼梯——那会很聪明，也很积极主动。
最后，没有服务，我们建议把酒打包带回家。这又花了半个小时，我们都厌倦了。这段经历给当时的装备日蒙上了一层阴影。
如果您计划举办特殊活动，请避开 Bluemont Vineyard。如果您选择 Majestic，请有人负责。管理层显然需要解决重大服务问题，才能满足哪怕是最基本的期望。
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