旅行
账户
Claire T
Gone downhill
Flip Out Chester的点评
点评：We visited flip out today. We were very disappointed this time. We felt it has gone down hill, most of the equipment was broken, my daughter was upset because she was unable to roller skate because most of the boots were broken, some with wheels missing and no pairs to be found in her size. There was only 3 go carts working so we myself and all the adults I was with felt we couldn't go on. There was only 3 Bumping cars working. We spent most of the morning queuing as there was very little staff working. I felt sorry for the staff.
When this matter was brought up to Tom the manager my friend was met with an almighty attitude, instantly he said "its not my problem" when we asked him who could we raise these issues with he said "dunno" he was incredibly rude, short tempered and unhelpful. He actually walked off and sent a young girl out in his place as he didn't want to discuss it. I would seriously look at sending him on some customer service skills courses.
I totally understand it can be frustrating when people complain but as a manager he should be equipped with the skills to handle those situations with a calm and pleasant manner. In my opinion he is not manager material.
I might add that other staff members were really friendly and helpful.
We paid almost £70 to go, we feel that it is overpriced for what you get now, it's a shame as it was always a great place to visit. We won't hurry back unfortunately.
When this matter was brought up to Tom the manager my friend was met with an almighty attitude, instantly he said "its not my problem" when we asked him who could we raise these issues with he said "dunno" he was incredibly rude, short tempered and unhelpful. He actually walked off and sent a young girl out in his place as he didn't want to discuss it. I would seriously look at sending him on some customer service skills courses.
I totally understand it can be frustrating when people complain but as a manager he should be equipped with the skills to handle those situations with a calm and pleasant manner. In my opinion he is not manager material.
I might add that other staff members were really friendly and helpful.
We paid almost £70 to go, we feel that it is overpriced for what you get now, it's a shame as it was always a great place to visit. We won't hurry back unfortunately.
翻译：今天我们去了 Flip Out。这次我们非常失望。我们觉得情况变糟了，大部分设备都坏了，我女儿很沮丧，因为她无法滑旱冰，因为大部分靴子都坏了，有些靴子没有轮子，而且找不到适合她尺寸的靴子。只有 3 辆卡丁车在运行，所以我们自己和我一起的所有成年人都觉得我们无法继续下去。只有 3 辆碰碰车在运行。我们花了大部分上午的时间排队，因为几乎没有工作人员在工作。我为工作人员感到难过。
当我的朋友向经理汤姆提起这件事时，他立即说“这不是我的问题”，当我们问他我们可以向谁提出这些问题时，他说“不知道”，他非常粗鲁、脾气暴躁、不乐于助人。他实际上走开了，派了一个年轻女孩代替他，因为他不想讨论这件事。我会认真考虑送他去参加一些客户服务技能课程。
我完全理解人们抱怨会让人沮丧，但作为经理，他应该具备以冷静和愉快的方式处理这些情况的技能。在我看来，他不是当经理的料。
我想补充一点，其他工作人员真的很友好，很乐于助人。
我们花了近 70 英镑去那里，我们觉得现在得到的东西太贵了，真可惜，因为那里一直都是一个值得一去的好地方。不幸的是，我们不会急着再去。
当我的朋友向经理汤姆提起这件事时，他立即说“这不是我的问题”，当我们问他我们可以向谁提出这些问题时，他说“不知道”，他非常粗鲁、脾气暴躁、不乐于助人。他实际上走开了，派了一个年轻女孩代替他，因为他不想讨论这件事。我会认真考虑送他去参加一些客户服务技能课程。
我完全理解人们抱怨会让人沮丧，但作为经理，他应该具备以冷静和愉快的方式处理这些情况的技能。在我看来，他不是当经理的料。
我想补充一点，其他工作人员真的很友好，很乐于助人。
我们花了近 70 英镑去那里，我们觉得现在得到的东西太贵了，真可惜，因为那里一直都是一个值得一去的好地方。不幸的是，我们不会急着再去。
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