点评:The general manager (Tom) of this place is absolutely disgusting. Shouting in my face over something a child (8) had said to him. He didn’t try to speak to us about what the child had said he come over shouting straight away making a holy show. Swearing in front of children, encouraging a fight with my friend in front of the children after he stuck up for me after him screaming and pointing at me. After being told to get out (after me sticking up for myself) I explained I needed to get my children for him to reply by shouting across the arena “not my problem get out”. When leaving he continued to follow and provoke are party of people. We have member ships to this place, we spend a lot in the arcade and spend a lot on food what can I add he wouldn’t even let the children finish their food. He was an absolute disgrace nothing professional about him. I will be taking this further. Even his colleague apologised for his behaviour and gave his name and offered to help put a formal complaint in. I WILL NEVER BE BACK!
翻译:这家店的总经理(Tom)简直令人作呕。他因为一个8岁的孩子对他说的话,冲我大喊大叫。他没有试图和我们解释孩子说了什么,而是直接冲过来大喊大叫,简直是一副神气活现的样子。他当着孩子们的面骂脏话,在我朋友大喊大叫指着我,然后他又站出来维护我之后,还当着孩子们的面怂恿我和朋友打架。在我被叫出去(在我站出来维护自己之后)之后,我解释说我需要带走我的孩子,他才在场馆里对面大喊“不关我的事,滚出去”。离开的时候,他继续跟踪并挑衅我们这群人。我们是这家店的会员,我们在游戏机厅和食物上都花了很多钱,更糟糕的是,他甚至不让孩子们吃完。他简直丢人现眼,一点职业道德都没有。我会进一步调查此事。就连他的同事也为他的行为道歉,报上了自己的名字,并主动提出帮忙正式投诉。我再也不会来了!