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Misleading Promotion Announcement and Poor Customer Communication
Mall Of Qatar的点评
点评：I honestly cannot understand how this can happen! You publicly advertise promotions, make promises, and obtain government approval for the promotions to start from 28 to 31 October, yet when customers make the effort to visit, they find all the shops closed from 10:30 PM.
I drove all the way from West Bay to Mall of Qatar specifically because of your announcement. After making that long drive and wasting my time, I was shocked to find everything closed. I approached two security staff members for clarification: one said he had no information, while the other told me to cancel my plans because the promotion would only start tomorrow. And all of this happened without any prior announcement, notification, or official explanation!
Is this how you value your customers’ time and trust?
If the promotion was not ready to launch on the advertised date, why announce it in the first place? Why obtain approval, promote it publicly, and encourage people to visit if you cannot deliver what you promised? Customers should not have to waste their time, fuel, and effort because of poor coordination, a lack of communication, and unprofessional management.
What makes this even more frustrating is that there was no clear information, no official announcement of the change, and apparently not even proper communication with your own security team. This reflects very poorly on the organization and creates a completely unnecessary negative customer experience.
I expect a clear and official explanation for this unacceptable situation, along with an apology to the customers who were misled by your announcement. Please take responsibility for this inconvenience instead of leaving customers to discover changes on their own after travelling all the way to the mall.
Customer trust is not built through advertising and promises; it is built by keeping them. Unfortunately, my experience tonight was the complete opposite of what your promotion promised. I hope management takes this complaint seriously and ensures that this kind of misleading communication and poor organization does not happen again.
I drove all the way from West Bay to Mall of Qatar specifically because of your announcement. After making that long drive and wasting my time, I was shocked to find everything closed. I approached two security staff members for clarification: one said he had no information, while the other told me to cancel my plans because the promotion would only start tomorrow. And all of this happened without any prior announcement, notification, or official explanation!
Is this how you value your customers’ time and trust?
If the promotion was not ready to launch on the advertised date, why announce it in the first place? Why obtain approval, promote it publicly, and encourage people to visit if you cannot deliver what you promised? Customers should not have to waste their time, fuel, and effort because of poor coordination, a lack of communication, and unprofessional management.
What makes this even more frustrating is that there was no clear information, no official announcement of the change, and apparently not even proper communication with your own security team. This reflects very poorly on the organization and creates a completely unnecessary negative customer experience.
I expect a clear and official explanation for this unacceptable situation, along with an apology to the customers who were misled by your announcement. Please take responsibility for this inconvenience instead of leaving customers to discover changes on their own after travelling all the way to the mall.
Customer trust is not built through advertising and promises; it is built by keeping them. Unfortunately, my experience tonight was the complete opposite of what your promotion promised. I hope management takes this complaint seriously and ensures that this kind of misleading communication and poor organization does not happen again.
翻译：说实在的，我实在无法理解这种事情怎么会发生！你们公开宣传促销活动，做出各种承诺，还获得了政府批准，确定活动时间为10月28日至31日。可当顾客们特意前来光顾时，却发现所有店铺从晚上10点半起就全部关门了。
我之所以从西湾一路开车到卡塔尔购物中心，完全是因为看到了你们的公告。费了这么大周折、浪费了这么多时间之后，却发现所有店铺都关门了，真是令人震惊。我向两名安保人员询问以寻求解释：一人表示他毫不知情，另一人则让我取消原定计划，因为促销活动要明天才开始。而这一切都是在没有任何预先公告、通知或官方解释的情况下发生的！
这就是你们对待顾客时间与信任的方式吗？
如果促销活动在宣传的日期根本无法启动，那为何还要发布公告呢？为何要获得批准并公开宣传呢？既然无法履行承诺，又何必鼓励人们前来呢？由于协调不力、沟通缺失以及管理不专业，客户们不得不浪费时间、精力和金钱。
更令人沮丧的是，根本没有明确的信息公布，也没有关于变更的正式通知，显然连与贵方自身的安全团队都未能进行妥善沟通。这种情况严重损害了组织的形象，还给顾客带来了完全不必要的负面体验。
我希望贵方能针对这一不可接受的状况给出明确且正式的说明，并向那些被贵方公告误导的顾客致歉。请为由此造成的不便承担责任，而不要让顾客们在大老远赶到商场后才自己发现情况有变。客户的信任并非靠广告和承诺来建立，而是靠兑现这些承诺来实现。遗憾的是，今晚的体验与贵方宣传中所承诺的完全背道而驰。希望管理层能认真对待我的投诉，并确保此类误导性的宣传以及组织上的疏漏不再发生。
我之所以从西湾一路开车到卡塔尔购物中心，完全是因为看到了你们的公告。费了这么大周折、浪费了这么多时间之后，却发现所有店铺都关门了，真是令人震惊。我向两名安保人员询问以寻求解释：一人表示他毫不知情，另一人则让我取消原定计划，因为促销活动要明天才开始。而这一切都是在没有任何预先公告、通知或官方解释的情况下发生的！
这就是你们对待顾客时间与信任的方式吗？
如果促销活动在宣传的日期根本无法启动，那为何还要发布公告呢？为何要获得批准并公开宣传呢？既然无法履行承诺，又何必鼓励人们前来呢？由于协调不力、沟通缺失以及管理不专业，客户们不得不浪费时间、精力和金钱。
更令人沮丧的是，根本没有明确的信息公布，也没有关于变更的正式通知，显然连与贵方自身的安全团队都未能进行妥善沟通。这种情况严重损害了组织的形象，还给顾客带来了完全不必要的负面体验。
我希望贵方能针对这一不可接受的状况给出明确且正式的说明，并向那些被贵方公告误导的顾客致歉。请为由此造成的不便承担责任，而不要让顾客们在大老远赶到商场后才自己发现情况有变。客户的信任并非靠广告和承诺来建立，而是靠兑现这些承诺来实现。遗憾的是，今晚的体验与贵方宣传中所承诺的完全背道而驰。希望管理层能认真对待我的投诉，并确保此类误导性的宣传以及组织上的疏漏不再发生。
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