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Freya O
Discrimination by manager against teenagers
Omniplex Arklow的点评
点评：Very disappointing customer service
I visited this cinema today with a group of friends, and the way we were treated by the manager was extremely disappointing.
We were all 16 years old and wanted to watch a film rated 16. While waiting to buy our tickets, we were told we had to wait for the manager, who made us wait around 15 minutes before questioning each of us individually about our ages. This delayed us getting into our film.
Once inside, the cinema was practically empty, yet the manager checked the cameras, came in and repeatedly made us move seats, even after we had moved as instructed. Eventually, he made us sit in our original seating area, separating our friend group and forcing us to sit beside the only other customers in the cinema.
Throughout the film, he sat outside the screening room doors, making us feel as though we were being specifically watched and singled out because we were teenagers.
We understand that rules must be followed, but the way this manager enforced them was excessive and made what should have been an enjoyable experience unnecessarily stressful. We were respectful and followed his instructions, yet we were treated as though we had done something wrong. This was extremely poor customer service, and I hope management takes this feedback seriously.
I visited this cinema today with a group of friends, and the way we were treated by the manager was extremely disappointing.
We were all 16 years old and wanted to watch a film rated 16. While waiting to buy our tickets, we were told we had to wait for the manager, who made us wait around 15 minutes before questioning each of us individually about our ages. This delayed us getting into our film.
Once inside, the cinema was practically empty, yet the manager checked the cameras, came in and repeatedly made us move seats, even after we had moved as instructed. Eventually, he made us sit in our original seating area, separating our friend group and forcing us to sit beside the only other customers in the cinema.
Throughout the film, he sat outside the screening room doors, making us feel as though we were being specifically watched and singled out because we were teenagers.
We understand that rules must be followed, but the way this manager enforced them was excessive and made what should have been an enjoyable experience unnecessarily stressful. We were respectful and followed his instructions, yet we were treated as though we had done something wrong. This was extremely poor customer service, and I hope management takes this feedback seriously.
翻译：客户服务极其令人失望
今天我和一群朋友去这家电影院，经理对待我们的方式实在令人失望。
我们都是16岁，想观看一部16岁及以上才可观看的影片。在等待买票时，我们被告知必须等待经理到来。经理来了之后，又让我们等了大约15分钟，随后逐个询问我们的年龄。这导致我们耽误了观影时间。
进入影厅后，发现里面几乎空无一人。然而，经理检查了监控摄像头后走进来，反复要求我们换座位，即便我们已经按指示行动了。最后，他让我们回到原来的座位区，把我们的朋友群体分开，还强迫我们坐在电影院里仅有的其他几位顾客旁边。
整部电影放映期间，他都坐在放映厅门外，搞得我们感觉自己作为青少年而被特意监视、被单独挑出来对待。
我们明白规则必须遵守。不过，这位经理执行规定的方式过于严苛，使得本应愉快的体验变得压力重重。我们一直很有礼貌并遵守他的指示，但得到的对待却仿佛我们犯了什么错似的。这种服务态度实在糟糕至极，希望管理层能认真对待我们的反馈。
今天我和一群朋友去这家电影院，经理对待我们的方式实在令人失望。
我们都是16岁，想观看一部16岁及以上才可观看的影片。在等待买票时，我们被告知必须等待经理到来。经理来了之后，又让我们等了大约15分钟，随后逐个询问我们的年龄。这导致我们耽误了观影时间。
进入影厅后，发现里面几乎空无一人。然而，经理检查了监控摄像头后走进来，反复要求我们换座位，即便我们已经按指示行动了。最后，他让我们回到原来的座位区，把我们的朋友群体分开，还强迫我们坐在电影院里仅有的其他几位顾客旁边。
整部电影放映期间，他都坐在放映厅门外，搞得我们感觉自己作为青少年而被特意监视、被单独挑出来对待。
我们明白规则必须遵守。不过，这位经理执行规定的方式过于严苛，使得本应愉快的体验变得压力重重。我们一直很有礼貌并遵守他的指示，但得到的对待却仿佛我们犯了什么错似的。这种服务态度实在糟糕至极，希望管理层能认真对待我们的反馈。
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