点评:I have been looking forward to visiting for a long time and it did not disappoint. We chose the full day package and intended to make the most of it. All staff were friendly and helpful. The hot stone massage was one of the best I’ve ever had and I’ve had lots! It was a rainy day, so understandably it was busy inside, not an issue at all.
My only niggles were that the service in the spatisserie was painfully slow, 2 hours for our meal! Really not acceptable and after reading other comments it is clearly an issue. It wasn’t busy, so no excuse as far as I could see.
Also, the loyalty scheme. Why did I only find out about this the day after we’d been? I did phone and ask why it wasn’t advertised. I spoke to someone in the hotel and they said the spa don’t like to advertise it! They can’t add previous bookings to my loyalty account after the fact. A little disappointing as it would have equated to a lot of points.
Would I go again? Yes, but I would avoid the spatisserie!
翻译:我期待已久的这次体验,果然没有让我失望。我们选择了全天套餐,打算好好享受一番。所有工作人员都很友好,乐于助人。热石按摩是我体验过最好的之一,我体验过很多次了!那天下雨,所以里面很忙也是可以理解的,但这完全不是问题。
我唯一不满的是水疗中心的服务太慢了,我们用餐竟然等了两个小时!真的让人无法接受,看了其他人的评论后,这显然是个问题。当时人不多,所以在我看来,这根本算不上什么借口。
还有,关于会员计划。为什么我去了第二天才知道?我打电话问了,为什么没有宣传。我跟酒店的人聊过,他们说水疗中心不喜欢宣传!他们不能在事后把之前的预订添加到我的会员账户。这有点令人失望,因为这样可以累积很多积分。
我还会再去吗?是的,但我会避开这家法式蛋糕店!