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Nicole B
Extremely poor crowd control and unprofessional security
Wellmont Theater的点评
点评：The security team at the Wellmont Theater did an absolutely horrible job managing the crowd for Freya Skye’s concert. I have never seen such a lack of organization, communication, and basic crowd control at an event geared toward children, teens, and young adults.
My daughter and her friends had the highest-tier VIP package, with doors scheduled to open at 4:30 p.m. We arrived at 8 a.m. specifically to secure our place at the barricade. Fans had actually taken the initiative to organize the line themselves, recording names, VIP packages, and numbers to help maintain order. Everything was manageable until security got involved.
Around the scheduled entry time, a security guard came outside and simply announced that anyone with VIP should come over to him. There was no designated line, no organized process, and no plan for moving people safely. Naturally, people rushed toward him, and guests who had arrived only an hour or two earlier ended up ahead of people who had been waiting since early that morning. Security then started yelling at everyone to form a single-file line, leaving the crowd to sort out the confusion they had just created.
Things got even worse inside. VIP guests were initially told to go back outside if they weren’t purchasing merchandise, despite VIP entry already being underway. Hundreds of people were then crowded into the vestibule, with people gathered directly in front of three sets of double doors leading into the auditorium. There was no apparent effort to organize the crowd or create a safe, clear path for entry.
When it was finally time to enter the auditorium, security opened only the doors on the far left. People standing near the middle and right doors were told to go back, while others were already being allowed through the left entrance. This caused people to push toward one set of doors in an attempt to get inside. There was no orderly entry process, and the original line was completely lost. People who had waited for hours were scattered throughout the crowd, and children were crying while parents were understandably upset.
Thankfully, one concertgoer had taken the initiative to assign numbers to people waiting in line that morning. A parent eventually brought this to the production team’s attention, and someone from the team made an announcement asking people with those numbers to line up so they could restore some order and get the early arrivals to the barricade. It took another parent and the production team to fix a problem that venue security should have prevented in the first place.
What made the experience even worse was the attitude of the security staff. When I voiced concerns about the lack of organization, one guard became defensive and insisted that security was simply following instructions from the artist’s team. He also told me not to put the blame on security or post about it on social media. Another guard then threatened to have my entire party removed if I said one more thing. This was an entirely inappropriate response to a parent raising legitimate concerns about crowd safety and event management.
I have attended other Freya Skye concerts, and we know people who attended the previous night’s show in Connecticut. Those events had organized entry procedures, separate lines for different admission types, and numbered queue systems. The chaos at the Wellmont was not an inevitable part of a popular concert. It was a failure to manage the crowd properly.
And before anyone responds with the argument that everyone eventually got inside, that completely misses the point. We arrived at 8 a.m. because barricade placement matters to these young fans. If getting inside and standing wherever there was room had been the goal, we would not have needed to arrive that early. The entire point of arriving early was to secure a place at the front, and security’s handling of the crowd disregarded that completely.
My biggest concern is safety. This was a crowd of children, teenagers, and young adults, many of whom were excited and eager to get to the stage. Having hundreds of people crowded against doors, then directing them toward a single entrance without an orderly process, created an entirely foreseeable risk of pushing, falls, and injuries. It should not take an actual injury for a venue to recognize how dangerous that situation could become.
The Wellmont Theater needs to seriously reevaluate its security team, staff training, communication, and crowd-management procedures for youth-oriented concerts. Security should be there to maintain order, protect attendees, and de-escalate situations, not create confusion, yell at people, become defensive when questioned, or threaten to remove families for speaking up. This experience was unacceptable, and I hope the venue takes these concerns seriously before another event puts its young attendees at risk.
My daughter and her friends had the highest-tier VIP package, with doors scheduled to open at 4:30 p.m. We arrived at 8 a.m. specifically to secure our place at the barricade. Fans had actually taken the initiative to organize the line themselves, recording names, VIP packages, and numbers to help maintain order. Everything was manageable until security got involved.
Around the scheduled entry time, a security guard came outside and simply announced that anyone with VIP should come over to him. There was no designated line, no organized process, and no plan for moving people safely. Naturally, people rushed toward him, and guests who had arrived only an hour or two earlier ended up ahead of people who had been waiting since early that morning. Security then started yelling at everyone to form a single-file line, leaving the crowd to sort out the confusion they had just created.
Things got even worse inside. VIP guests were initially told to go back outside if they weren’t purchasing merchandise, despite VIP entry already being underway. Hundreds of people were then crowded into the vestibule, with people gathered directly in front of three sets of double doors leading into the auditorium. There was no apparent effort to organize the crowd or create a safe, clear path for entry.
When it was finally time to enter the auditorium, security opened only the doors on the far left. People standing near the middle and right doors were told to go back, while others were already being allowed through the left entrance. This caused people to push toward one set of doors in an attempt to get inside. There was no orderly entry process, and the original line was completely lost. People who had waited for hours were scattered throughout the crowd, and children were crying while parents were understandably upset.
Thankfully, one concertgoer had taken the initiative to assign numbers to people waiting in line that morning. A parent eventually brought this to the production team’s attention, and someone from the team made an announcement asking people with those numbers to line up so they could restore some order and get the early arrivals to the barricade. It took another parent and the production team to fix a problem that venue security should have prevented in the first place.
What made the experience even worse was the attitude of the security staff. When I voiced concerns about the lack of organization, one guard became defensive and insisted that security was simply following instructions from the artist’s team. He also told me not to put the blame on security or post about it on social media. Another guard then threatened to have my entire party removed if I said one more thing. This was an entirely inappropriate response to a parent raising legitimate concerns about crowd safety and event management.
I have attended other Freya Skye concerts, and we know people who attended the previous night’s show in Connecticut. Those events had organized entry procedures, separate lines for different admission types, and numbered queue systems. The chaos at the Wellmont was not an inevitable part of a popular concert. It was a failure to manage the crowd properly.
And before anyone responds with the argument that everyone eventually got inside, that completely misses the point. We arrived at 8 a.m. because barricade placement matters to these young fans. If getting inside and standing wherever there was room had been the goal, we would not have needed to arrive that early. The entire point of arriving early was to secure a place at the front, and security’s handling of the crowd disregarded that completely.
My biggest concern is safety. This was a crowd of children, teenagers, and young adults, many of whom were excited and eager to get to the stage. Having hundreds of people crowded against doors, then directing them toward a single entrance without an orderly process, created an entirely foreseeable risk of pushing, falls, and injuries. It should not take an actual injury for a venue to recognize how dangerous that situation could become.
The Wellmont Theater needs to seriously reevaluate its security team, staff training, communication, and crowd-management procedures for youth-oriented concerts. Security should be there to maintain order, protect attendees, and de-escalate situations, not create confusion, yell at people, become defensive when questioned, or threaten to remove families for speaking up. This experience was unacceptable, and I hope the venue takes these concerns seriously before another event puts its young attendees at risk.
翻译：韦尔蒙特剧院的安保团队在弗雷亚·斯凯演唱会期间的人群管理工作做得极其糟糕。我从未见过在一场面向儿童、青少年及年轻人的活动中出现如此严重的组织混乱、沟通不畅以及基本人群管控失败的情况。
我的女儿和她的朋友们购买了最高级别的VIP套餐，原定入场时间为下午4点半。为了能挤到围栏前排，我们早上8点就赶到了现场。实际上，粉丝们主动自发地组织起了排队秩序，他们记录下每个人的名字、购买的VIP套餐以及编号，以此来维持秩序。在安保人员介入之前，一切都井然有序。
到了预定的入场时间，一名保安走了出来，只是简单地宣布：持有VIP票的人请到他那里去。当时既没有指定的排队通道，也没有任何有序的流程安排，更没有确保人群安全移动的计划。于是人们自然而然地蜂拥向他。那些仅在一两个小时前才抵达的宾客，反而排在了从清晨就开始等候的人们前面。随后安保人员开始大声命令所有人排成单列队伍，完全任由人群去自行收拾他们刚刚造成的混乱局面。
内部的情况则更加糟糕。尽管VIP入场已然开始，但这些贵宾们仍被要求：如果不购买商品就必须回到外面去。于是成百上千的人挤在了门厅里。人们聚集在通往礼堂的三组双开门前。显然没有人试图对人群进行组织，也没有人设法开辟一条安全且畅通的入场通道。
终于到了进入礼堂的时刻，保安只打开了最左边的门。站在中间和右侧门附近的人被要求退后，而其他人则被允许从左侧入口进入。这导致人们都挤向同一扇门，试图进入场内。当时并没有任何有序的入场流程，原本排好的队伍也彻底乱了。那些排了数小时队的人被挤散在人群中，孩子们哭个不停，家长们则焦急不安。
幸运的是，那天早上有一位观众主动给排队的人发号码牌。后来，一位家长把这一情况告知了活动主办方。后来，团队中有人宣布，让持有这些号码的人排队，这样就能恢复秩序，并让早到的人能顺利到达警戒线处。最终还是另一位家长和制作团队出面，才解决了这个本该由场地安保人员预防的问题。
更糟糕的是安保人员的态度。当我对这种混乱无序的状况表示担忧时……一名保安变得戒备起来，坚称安保人员只是在执行艺术家团队的指示。他还要求我不要把责任归咎于安保人员，也不得在社交媒体上谈论此事。随后，另一名保安威胁说，如果我再多说一个字，就会把我一行人全部赶走。对于一位对人群安全及活动管理提出合理担忧的家长来说，这种回应实在是不妥当。
我以前也参加过Freya Skye的其他演唱会。我们认识一些参加过前一晚在康涅狄格州举办的演出的人。那些活动都设有规范的入场流程、针对不同票种的单独排队通道以及编号排队系统。韦尔蒙特剧院出现的混乱局面并非大型演唱会必然会出现的现象，而是主办方未能妥善管理人群的结果。
在有人以“最终所有人都进去了”来辩解之前，必须指出这种说法完全偏离了重点。我们是早上8点就到了。因为设置警戒栏对这些年轻粉丝来说至关重要。如果我们的目的只是挤进去，随便找个位置站着就行，那我们就不必那么早到了。提早到达的目的就是为了抢到前排的位置，而安保人员处理人群的方式完全忽视了这一点。
我最担心的是安全问题。现场的人群中有很多儿童、青少年和年轻成年人，他们大多兴奋不已，迫切想要靠近舞台。数百人挤在门口，却被毫无秩序地引导至同一个入口，这种情形极易导致推搡、跌倒甚至受伤——这一风险其实是完全可以预见的。一个场馆只有在实际发生伤害事件后，才意识到这种情况有多危险，实在不可取。
Wellmont剧院需要认真重新评估其安保团队、员工培训、沟通机制以及针对青少年音乐会的人群管理流程。安保人员的职责应当是维持秩序、保护参会者并化解冲突，而不应是制造混乱、对人们大喊大叫、在被质询时采取防御姿态，甚至以赶走敢于发声的家庭相威胁。这次的经历实在不可接受，希望主办方能重视这些问题，以免今后的活动再次让年幼的参会者陷入危险之中。
我的女儿和她的朋友们购买了最高级别的VIP套餐，原定入场时间为下午4点半。为了能挤到围栏前排，我们早上8点就赶到了现场。实际上，粉丝们主动自发地组织起了排队秩序，他们记录下每个人的名字、购买的VIP套餐以及编号，以此来维持秩序。在安保人员介入之前，一切都井然有序。
到了预定的入场时间，一名保安走了出来，只是简单地宣布：持有VIP票的人请到他那里去。当时既没有指定的排队通道，也没有任何有序的流程安排，更没有确保人群安全移动的计划。于是人们自然而然地蜂拥向他。那些仅在一两个小时前才抵达的宾客，反而排在了从清晨就开始等候的人们前面。随后安保人员开始大声命令所有人排成单列队伍，完全任由人群去自行收拾他们刚刚造成的混乱局面。
内部的情况则更加糟糕。尽管VIP入场已然开始，但这些贵宾们仍被要求：如果不购买商品就必须回到外面去。于是成百上千的人挤在了门厅里。人们聚集在通往礼堂的三组双开门前。显然没有人试图对人群进行组织，也没有人设法开辟一条安全且畅通的入场通道。
终于到了进入礼堂的时刻，保安只打开了最左边的门。站在中间和右侧门附近的人被要求退后，而其他人则被允许从左侧入口进入。这导致人们都挤向同一扇门，试图进入场内。当时并没有任何有序的入场流程，原本排好的队伍也彻底乱了。那些排了数小时队的人被挤散在人群中，孩子们哭个不停，家长们则焦急不安。
幸运的是，那天早上有一位观众主动给排队的人发号码牌。后来，一位家长把这一情况告知了活动主办方。后来，团队中有人宣布，让持有这些号码的人排队，这样就能恢复秩序，并让早到的人能顺利到达警戒线处。最终还是另一位家长和制作团队出面，才解决了这个本该由场地安保人员预防的问题。
更糟糕的是安保人员的态度。当我对这种混乱无序的状况表示担忧时……一名保安变得戒备起来，坚称安保人员只是在执行艺术家团队的指示。他还要求我不要把责任归咎于安保人员，也不得在社交媒体上谈论此事。随后，另一名保安威胁说，如果我再多说一个字，就会把我一行人全部赶走。对于一位对人群安全及活动管理提出合理担忧的家长来说，这种回应实在是不妥当。
我以前也参加过Freya Skye的其他演唱会。我们认识一些参加过前一晚在康涅狄格州举办的演出的人。那些活动都设有规范的入场流程、针对不同票种的单独排队通道以及编号排队系统。韦尔蒙特剧院出现的混乱局面并非大型演唱会必然会出现的现象，而是主办方未能妥善管理人群的结果。
在有人以“最终所有人都进去了”来辩解之前，必须指出这种说法完全偏离了重点。我们是早上8点就到了。因为设置警戒栏对这些年轻粉丝来说至关重要。如果我们的目的只是挤进去，随便找个位置站着就行，那我们就不必那么早到了。提早到达的目的就是为了抢到前排的位置，而安保人员处理人群的方式完全忽视了这一点。
我最担心的是安全问题。现场的人群中有很多儿童、青少年和年轻成年人，他们大多兴奋不已，迫切想要靠近舞台。数百人挤在门口，却被毫无秩序地引导至同一个入口，这种情形极易导致推搡、跌倒甚至受伤——这一风险其实是完全可以预见的。一个场馆只有在实际发生伤害事件后，才意识到这种情况有多危险，实在不可取。
Wellmont剧院需要认真重新评估其安保团队、员工培训、沟通机制以及针对青少年音乐会的人群管理流程。安保人员的职责应当是维持秩序、保护参会者并化解冲突，而不应是制造混乱、对人们大喊大叫、在被质询时采取防御姿态，甚至以赶走敢于发声的家庭相威胁。这次的经历实在不可接受，希望主办方能重视这些问题，以免今后的活动再次让年幼的参会者陷入危险之中。
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