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nadia_izzy
ZERO service for Sri Lankans in Galle
Spa Ceylon的点评
点评：The customer service is ridiculous. Hiran - we contacted him and booked five foot rituals. Specifically asked him if he was SURE he could accommodate FIVE people TOGETHER at the SAME TIME in one room and he said yes. In addition I gave my phone number (although the phones have caller ID). We get there at 4 pm and THEN he says “one person needs to have the massage separately in a room on a bed. (First time I’ve ever heard of spa Ceylon’s royal foot ritual being done on a bed). It’s a reclining chair, you soak your feet and then it’s a foot massage. How on earth do you soak your feet on a bed that doesn’t recline. Main factor / he should’ve mentioned this without scamming us or assuming we’d get there and be ok with it. ABSOLUTELY disappointing to see that the staff hired by them just have zero training in basics. Spa ceylon used to be a good place. They just don’t seem to care (unless you’re white) . No one came up to apologise and the staff 2-3 just gathered while we were asking Hiran why there was zero decency to notify us and why accept a booking when we were specific about our requirements.
翻译：这家客服简直糟糕透了。我们联系了Hiran，预订了五次足部仪式。我们特意问过他是否确定能同时在一个房间里接待五个人，他回答说可以。此外，我还留下了我的电话号码（尽管电话都有来电显示）。我们下午四点到了那里，然后他才说“需要一个人单独在房间里的床上做按摩。”（我还是第一次听说锡兰水疗中心的皇家足疗是在床上做的）。明明是躺椅，先泡脚，然后再做足疗按摩。怎么可能在不能躺的床上泡脚呢？关键是他应该事先说明，而不是骗我们，或者以为我们到了之后会接受。看到他们雇佣的员工连基本培训都没有，真是太令人失望了。锡兰水疗中心以前还不错，现在他们似乎根本不在乎（除非你是白人）。没有人过来道歉，我们问Hiran为什么连通知都没有，为什么在我们明确说明要求的情况下还要接受预订，那两三个员工就凑在一起。
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