点评:One of the worst experiences I came across was here. We booked five foot rituals (120 mins) Specifically asked him if he was SURE he could accommodate FIVE people TOGETHER at the SAME TIME in one room and he said yes. In addition we gave our phone number (although the phones have caller ID). We get there at 4 pm and THEN he says “one person needs to have the massage separately in a room upstairs on a bed. (First time in my life, I’ve ever heard of spa Ceylon’s royal foot ritual being done on a bed).
It’s a reclining chair, you soak your feet and then it’s a foot massage. How on earth do you soak your feet on a bed that doesn’t recline. Main factor / he should’ve mentioned this without scamming us or assuming we’d get there and be ok with it. ABSOLUTELY disappointing to see that the staff hired by them just have zero training in basics.
We booked and reserved Five foot massages (120 mins each).
Spa Ceylon has become too big, that they don’t care about customers. What all of genuinely us felt was Spa Ceylon employees don’t like Locals.
Spa ceylon USED to be a good place. They just don’t seem to care (unless you’re white). No one came up to apologise and the staff 2-3 just gathered while we were asking Hiran why there was zero decency to notify us and why accept a booking when we were specific about our requirements.
翻译:我经历过的最糟糕的体验之一就是在这里。我们预订了五次足部护理(每次120分钟)。我们特意问过他是否确定能同时在一个房间里接待五个人,他回答说可以。此外,我们还留下了电话号码(尽管电话有来电显示)。我们下午4点到了那里,然后他才说“有一个人需要单独在楼上房间的床上做按摩。”(我这辈子还是第一次听说锡兰水疗中心的皇家足疗是在床上做的)。
明明是躺椅,先泡脚,然后再做足疗按摩。怎么可能在不能躺的床上泡脚呢?关键是他应该事先说明,而不是骗我们,或者以为我们到了之后会接受。看到他们雇佣的员工连基本培训都没有,真是太令人失望了。
我们预订了五次足疗按摩(每次120分钟)。
锡兰水疗中心规模太大了,他们根本不在乎顾客。我们所有人都真切地感受到,锡兰水疗中心的员工不喜欢本地人。
锡兰水疗中心以前是个好地方。他们现在似乎根本不在乎(除非你是本地人)。白色)。没有人上前道歉,2-3 名工作人员只是聚在一起,而我们却质问 Hiran,为什么连通知我们一声都没有,为什么在我们明确提出要求的情况下还要接受预订。