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资质规则
旅行
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Anis T
Not Family friendly
Tikuji-ni-wadi的点评
点评：“Absolutely pathetic experience at Tikuji-ni-Wadi today. This place is completely unfit for families if this is how visitors are treated. The staff members in black uniforms were shockingly rude, arrogant, ill-mannered, and behaved with zero professionalism or basic human decency. Their attitude was hostile and disrespectful throughout, making the entire visit stressful and unpleasant.
What was even more disappointing was the complete lack of accountability from the management side. I tried to raise a complaint with the security staff near the ice cream counter and also with the staff near the main exit gate, but instead of helping, they simply ignored the issue and kept saying that no one was available to take complaints. This happened around 6:15 PM, which is not even late hours.
A family destination should know how to treat visitors with respect and should have a proper complaint handling system in place. The behavior of the staff and the careless attitude towards customer complaints show serious management failure. One of the worst customer service experiences I have had.”
What was even more disappointing was the complete lack of accountability from the management side. I tried to raise a complaint with the security staff near the ice cream counter and also with the staff near the main exit gate, but instead of helping, they simply ignored the issue and kept saying that no one was available to take complaints. This happened around 6:15 PM, which is not even late hours.
A family destination should know how to treat visitors with respect and should have a proper complaint handling system in place. The behavior of the staff and the careless attitude towards customer complaints show serious management failure. One of the worst customer service experiences I have had.”
翻译：“今天在蒂库吉尼瓦迪（Tikuji-ni-Wadi）的体验简直糟糕透顶。如果这就是对待游客的方式，那这个地方根本不适合家庭游玩。身穿黑色制服的工作人员态度极其恶劣，傲慢无礼，毫无职业素养和基本的人性可言。他们全程都充满敌意和不尊重，让整个游览过程充满压力和不愉快。
更令人失望的是管理层完全不负责任。我曾试图向冰淇淋柜台附近的保安人员以及主出口附近的工作人员投诉，但他们非但没有提供帮助，反而置之不理，一直说没人可以受理投诉。这事发生在下午6点15分左右，根本算不上深夜。
一个家庭游玩目的地应该懂得如何尊重游客，并且应该建立完善的投诉处理机制。工作人员的行为以及对顾客投诉的漠视态度，都暴露出管理层的严重失职。这是我经历过的最糟糕的客户服务之一。”
更令人失望的是管理层完全不负责任。我曾试图向冰淇淋柜台附近的保安人员以及主出口附近的工作人员投诉，但他们非但没有提供帮助，反而置之不理，一直说没人可以受理投诉。这事发生在下午6点15分左右，根本算不上深夜。
一个家庭游玩目的地应该懂得如何尊重游客，并且应该建立完善的投诉处理机制。工作人员的行为以及对顾客投诉的漠视态度，都暴露出管理层的严重失职。这是我经历过的最糟糕的客户服务之一。”
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