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Windham Mountain Club
Windham Mountain Club的点评
点评：While working in hospitality, especially at night, it is always hard to find some time to get away and treat yourself to something nice; which is why I took my family and me to enjoy Windham Mountain Club when I finally got the chance. Except, the service here was so bad that there was no way I could've enjoyed spending time there.
I tried my best to book a ski trip that was at its fullest potential: rentals, private instructor, snow tubing. I accidentally booked the wrong date for a private instructor and realized it too late but took accountability for it. I would never try to make anyone else's life miserable or difficult, as I understand what it is like to deal with difficult customers since, again, I work in the hospitality industry as well. I arrived at the Ski & Ride School building, where I spoke with Oscar and that's when we both realized my mistake. He proceeded to call the front desk and you can already hear the nasty attitude from the other person on the other side of the phone call. Oscar explains the situation to her and she just goes on and says: "What the hell am I supposed to do with that?" Oscar then told me that I could go to the front desk where they would help me get a gift card for the amount of the private lessons.
After we had left the Ski & Ride School building, my family and I decided to just try and teach ourselves how to snowboard. After we finished snowboarding, I stopped by the front desk to retrieve the gift card. Nicky, the one with dark hair, glasses, wrinkles, and a bad attitude, if you see her, you'd know. She just goes "Oh so you're the one I was waiting hours for." Then when she handed over the gift card, I asked if it was a part of their policy to call customers or not if their appointments for the private instructor ended up being a no-show or late. She then proceeded to say in a backhanded manner, "No we don't do that because customers usually double-check and confirm their information."
I don't know what her problem is. It's not like I was told to go to the front desk immediately. They close at 4 PM. We arrived at the mountain at 1:30 PM. You would still have to work the remaining 2.5 hours regardless of whether I show up immediately after speaking with the Ski & Ride School or not. In hospitality, I am accustomed to facilities checking up on customers; I do it while working. It's not like I was blaming them for missing the appointment. I took full accountability for my mistake and was just wondering about their policies.
Nothing is worse than coming out of a consecutive 32-hour long shift, then driving 3 hours and trying to enjoy time with your family, just for an employee to ruin your day by sneaking in disses and comments with a bad attitude. I truly think Windham Mountain Club should go through intensive hospitality re-training. Even though I have a gift card to use, I'm only using it to stay at any of the hotels it works with. I will never come back to Windham Mountain Club after the experience I had with the front desk.
In addition, the Food Hall Kitchen closes 2 hours before (3 PM) closing (5 PM). It doesn't mention that on their website so plan ahead and just eat somewhere else.
I tried my best to book a ski trip that was at its fullest potential: rentals, private instructor, snow tubing. I accidentally booked the wrong date for a private instructor and realized it too late but took accountability for it. I would never try to make anyone else's life miserable or difficult, as I understand what it is like to deal with difficult customers since, again, I work in the hospitality industry as well. I arrived at the Ski & Ride School building, where I spoke with Oscar and that's when we both realized my mistake. He proceeded to call the front desk and you can already hear the nasty attitude from the other person on the other side of the phone call. Oscar explains the situation to her and she just goes on and says: "What the hell am I supposed to do with that?" Oscar then told me that I could go to the front desk where they would help me get a gift card for the amount of the private lessons.
After we had left the Ski & Ride School building, my family and I decided to just try and teach ourselves how to snowboard. After we finished snowboarding, I stopped by the front desk to retrieve the gift card. Nicky, the one with dark hair, glasses, wrinkles, and a bad attitude, if you see her, you'd know. She just goes "Oh so you're the one I was waiting hours for." Then when she handed over the gift card, I asked if it was a part of their policy to call customers or not if their appointments for the private instructor ended up being a no-show or late. She then proceeded to say in a backhanded manner, "No we don't do that because customers usually double-check and confirm their information."
I don't know what her problem is. It's not like I was told to go to the front desk immediately. They close at 4 PM. We arrived at the mountain at 1:30 PM. You would still have to work the remaining 2.5 hours regardless of whether I show up immediately after speaking with the Ski & Ride School or not. In hospitality, I am accustomed to facilities checking up on customers; I do it while working. It's not like I was blaming them for missing the appointment. I took full accountability for my mistake and was just wondering about their policies.
Nothing is worse than coming out of a consecutive 32-hour long shift, then driving 3 hours and trying to enjoy time with your family, just for an employee to ruin your day by sneaking in disses and comments with a bad attitude. I truly think Windham Mountain Club should go through intensive hospitality re-training. Even though I have a gift card to use, I'm only using it to stay at any of the hotels it works with. I will never come back to Windham Mountain Club after the experience I had with the front desk.
In addition, the Food Hall Kitchen closes 2 hours before (3 PM) closing (5 PM). It doesn't mention that on their website so plan ahead and just eat somewhere else.
翻译：在酒店业工作时，尤其是在晚上，总是很难找到时间离开并犒赏自己一些好东西；这就是为什么当我终于有机会时，我带着我的家人和我去温德姆山俱乐部。只是，这里的服务太差了，我根本无法享受在那里度过的时光。
我尽力预订了一次最有潜力的滑雪之旅：租赁、私人教练、雪地轮胎。我不小心为私人教练预订了错误的日期，意识到时已经太晚了，但我承担了责任。我永远不会试图让别人的生活变得痛苦或困难，因为我了解与难相处的客户打交道是什么感觉，因为我也在酒店业工作。我到达滑雪与骑行学校大楼，在那里我与奥斯卡交谈，那时我们都意识到了我的错误。他继续打电话给前台，你已经可以听到电话另一端的人态度恶劣。奥斯卡向她解释了情况，她继续说道：“我到底该怎么办？”奥斯卡然后告诉我，我可以去前台，他们会帮我获取一张相当于私人课程金额的礼品卡。
离开滑雪与骑行学校大楼后，我和我的家人决定尝试自学如何滑雪。我们完成滑雪后，我在前台停下来领取礼品卡。尼基，那个黑头发、戴着眼镜、满脸皱纹、态度恶劣的人，如果你看到她就知道了。她只是说：“哦，原来你就是我等了好几个小时的那个人。”然后，当她递出礼品卡时，我问，如果他们对私人教练的预约最终没有出现或迟到，打电话给客户是否是他们政策的一部分。然后她反驳道：“不，我们不会这样做，因为顾客通常会仔细检查并确认他们的信息。”
我不知道她的问题是什么。并不是说我被告知要立即去前台。他们下午 4 点关门。下午1点30分，我们到达了山上。无论我在与滑雪和骑行学校交谈后是否立即出现，您仍然需要工作剩余的 2.5 小时。在酒店业，我习惯于对顾客进行设施检查；我在工作时做。我并不是在责怪他们错过了约会。我对自己的错误承担了全部责任，只是想知道他们的政策。
没有什么比连续32小时的长时间轮班，然后开车3小时，试图享受与家人在一起的时光，结果员工却以恶劣的态度偷偷地发表diss和评论来毁掉你的一天更糟糕的了。我确实认为温德姆山俱乐部应该接受强化的酒店业再培训。尽管我有一张礼品卡可以使用，但我只用它来入住与其合作的任何酒店。在我与前台的经历之后，我再也不会回到温德姆山俱乐部了。
此外，美食大厅厨房在关闭前（下午 3 点）（下午 5 点）关闭 2 小时。他们的网站上没有提到这一点，所以提前计划并在其他地方吃饭。
我尽力预订了一次最有潜力的滑雪之旅：租赁、私人教练、雪地轮胎。我不小心为私人教练预订了错误的日期，意识到时已经太晚了，但我承担了责任。我永远不会试图让别人的生活变得痛苦或困难，因为我了解与难相处的客户打交道是什么感觉，因为我也在酒店业工作。我到达滑雪与骑行学校大楼，在那里我与奥斯卡交谈，那时我们都意识到了我的错误。他继续打电话给前台，你已经可以听到电话另一端的人态度恶劣。奥斯卡向她解释了情况，她继续说道：“我到底该怎么办？”奥斯卡然后告诉我，我可以去前台，他们会帮我获取一张相当于私人课程金额的礼品卡。
离开滑雪与骑行学校大楼后，我和我的家人决定尝试自学如何滑雪。我们完成滑雪后，我在前台停下来领取礼品卡。尼基，那个黑头发、戴着眼镜、满脸皱纹、态度恶劣的人，如果你看到她就知道了。她只是说：“哦，原来你就是我等了好几个小时的那个人。”然后，当她递出礼品卡时，我问，如果他们对私人教练的预约最终没有出现或迟到，打电话给客户是否是他们政策的一部分。然后她反驳道：“不，我们不会这样做，因为顾客通常会仔细检查并确认他们的信息。”
我不知道她的问题是什么。并不是说我被告知要立即去前台。他们下午 4 点关门。下午1点30分，我们到达了山上。无论我在与滑雪和骑行学校交谈后是否立即出现，您仍然需要工作剩余的 2.5 小时。在酒店业，我习惯于对顾客进行设施检查；我在工作时做。我并不是在责怪他们错过了约会。我对自己的错误承担了全部责任，只是想知道他们的政策。
没有什么比连续32小时的长时间轮班，然后开车3小时，试图享受与家人在一起的时光，结果员工却以恶劣的态度偷偷地发表diss和评论来毁掉你的一天更糟糕的了。我确实认为温德姆山俱乐部应该接受强化的酒店业再培训。尽管我有一张礼品卡可以使用，但我只用它来入住与其合作的任何酒店。在我与前台的经历之后，我再也不会回到温德姆山俱乐部了。
此外，美食大厅厨房在关闭前（下午 3 点）（下午 5 点）关闭 2 小时。他们的网站上没有提到这一点，所以提前计划并在其他地方吃饭。
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