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Valerie T
Arrogant and rude
The Bay Course的点评
点评：My husband and a lot of friends golf all over the beautiful Hawaiian islands- Lanai, Wailea, Oahu.
Our recent experience at the Bay course with the Bay/ Plantation staff was quite surprising and disappointing, there was a misunderstanding about green fees with our state ID, we were told by staff at the Bay course on our previous trip ( 3 weeks prior) that with our state ID we could play at the much discounted HI rate.
When we arrived at check in Ryan (the assistant pro) said they wouldn't accept the Hawaiian state ID only a Hawaiian drivers license. We were quite shocked as we were told this was acceptable just 3 weeks before on our last visit by the fellow at Bay course check in> They were completely unapologetic about the miscommunication from there staff and were rude, almost hostile, with a "take it or leave it" attitude. We felt like they didn't want us to golf there.
I asked for the manager's phone number and was given the golf pro's number where I left a message but he never bothered to call back.
I then called back to the pro shop to cancel our tee time at the Plantation course the following day and was told we couldn't cancel as we were outside the 48hour cancellation period. It completely ruined our round on the Bay course and we returned to the pro shop and they agreed to not charge us for our cancelled Plantation round. We paid full tourist rates at the Bay course.
While we golfed the Bay course there were big lawn mowers on the greens and fairways and this was late morning, they really are indifferent to your golf experience.
The starter was a lovely man with lots of common sense and kindness but every other person we delt with had a very arrogant almost hostile attitude which always starts at the top.
Save your time and money and have a wonderful golf experience at Kapalua or Wailea or Lana'i.
Our recent experience at the Bay course with the Bay/ Plantation staff was quite surprising and disappointing, there was a misunderstanding about green fees with our state ID, we were told by staff at the Bay course on our previous trip ( 3 weeks prior) that with our state ID we could play at the much discounted HI rate.
When we arrived at check in Ryan (the assistant pro) said they wouldn't accept the Hawaiian state ID only a Hawaiian drivers license. We were quite shocked as we were told this was acceptable just 3 weeks before on our last visit by the fellow at Bay course check in> They were completely unapologetic about the miscommunication from there staff and were rude, almost hostile, with a "take it or leave it" attitude. We felt like they didn't want us to golf there.
I asked for the manager's phone number and was given the golf pro's number where I left a message but he never bothered to call back.
I then called back to the pro shop to cancel our tee time at the Plantation course the following day and was told we couldn't cancel as we were outside the 48hour cancellation period. It completely ruined our round on the Bay course and we returned to the pro shop and they agreed to not charge us for our cancelled Plantation round. We paid full tourist rates at the Bay course.
While we golfed the Bay course there were big lawn mowers on the greens and fairways and this was late morning, they really are indifferent to your golf experience.
The starter was a lovely man with lots of common sense and kindness but every other person we delt with had a very arrogant almost hostile attitude which always starts at the top.
Save your time and money and have a wonderful golf experience at Kapalua or Wailea or Lana'i.
翻译：我丈夫和很多朋友在夏威夷群岛各地打高尔夫球，包括拉奈岛、威雷亚岛、瓦胡岛。
我们最近在海湾球场与海湾/种植园工作人员打球的经历非常令人惊讶和失望，他们对我们州身份证的果岭费产生了误解，我们上次旅行时（3 周前）海湾球场的工作人员告诉我们，使用我们的州身份证，我们可以享受折扣很大的夏威夷州打球费。
当我们到达登记处时，瑞安（助理职业选手）说他们不接受夏威夷州身份证，只接受夏威夷驾驶执照。我们非常震惊，因为就在 3 周前我们上次访问时，海湾球场登记处的工作人员告诉我们这是可以接受的。他们对工作人员的沟通不畅毫无歉意，态度粗鲁，几乎充满敌意，带着“要么接受，要么离开”的态度。我们觉得他们不想让我们在那里打高尔夫球。
我询问了经理的电话号码，得到了高尔夫专业人士的号码，我留言了，但他从没回电。
然后我又打电话给专业商店取消第二天在 Plantation 球场的开球时间，被告知我们不能取消，因为我们不在 48 小时的取消期限内。这完全毁了我们在 Bay 球场的比赛，我们回到专业商店，他们同意不向我们收取取消的 Plantation 比赛的费用。我们在 Bay 球场支付了全额游客费用。
当我们在 Bay 球场打高尔夫球时，果岭和球道上有大型割草机，而且当时是上午晚些时候，他们真的对您的高尔夫体验漠不关心。
发球员是一位可爱的男人，他很有常识和善良，但我们遇到的其他人都表现出非常傲慢几乎充满敌意的态度，而且总是从高层开始。
节省您的时间和金钱，在卡帕鲁亚、威雷亚或拉奈享受美妙的高尔夫体验。
我们最近在海湾球场与海湾/种植园工作人员打球的经历非常令人惊讶和失望，他们对我们州身份证的果岭费产生了误解，我们上次旅行时（3 周前）海湾球场的工作人员告诉我们，使用我们的州身份证，我们可以享受折扣很大的夏威夷州打球费。
当我们到达登记处时，瑞安（助理职业选手）说他们不接受夏威夷州身份证，只接受夏威夷驾驶执照。我们非常震惊，因为就在 3 周前我们上次访问时，海湾球场登记处的工作人员告诉我们这是可以接受的。他们对工作人员的沟通不畅毫无歉意，态度粗鲁，几乎充满敌意，带着“要么接受，要么离开”的态度。我们觉得他们不想让我们在那里打高尔夫球。
我询问了经理的电话号码，得到了高尔夫专业人士的号码，我留言了，但他从没回电。
然后我又打电话给专业商店取消第二天在 Plantation 球场的开球时间，被告知我们不能取消，因为我们不在 48 小时的取消期限内。这完全毁了我们在 Bay 球场的比赛，我们回到专业商店，他们同意不向我们收取取消的 Plantation 比赛的费用。我们在 Bay 球场支付了全额游客费用。
当我们在 Bay 球场打高尔夫球时，果岭和球道上有大型割草机，而且当时是上午晚些时候，他们真的对您的高尔夫体验漠不关心。
发球员是一位可爱的男人，他很有常识和善良，但我们遇到的其他人都表现出非常傲慢几乎充满敌意的态度，而且总是从高层开始。
节省您的时间和金钱，在卡帕鲁亚、威雷亚或拉奈享受美妙的高尔夫体验。
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