点评:I've been to the spa several times before and been very happy with my services. This time was different. I took my daughter for her birthday. We were in the hot tub walking under the waterfall and she cut her pinky toe on something sharp. It was bleeding badly, we had to get out and she wasn't able to get back in. There was not one staff member around to ask for help in the spa area or the locker room. I had to use their rusty first aid kit hanging on the wall to try to get the bleeding to stop. My daughter told the massage therapist and nothing was done. I told the staff at checkout and they said "sorry". Then one staff member walked away and the other "secretly" gave us 10 percent off our services. They should have gotten in touch with a manager and followed up with us about this to make sure my daughter was okay and the sharp spot was found and taken care of. No follow up was done!
翻译:我之前去过这家水疗中心好几次,对他们的服务一直都很满意。但这次却截然不同。我带女儿去庆祝她的生日。我们在热水浴缸里,沿着瀑布走的时候,她的小脚趾被什么尖锐的东西划破了。伤口流了很多血,我们不得不离开,她也再没法进去。当时水疗中心和更衣室里都没有工作人员可以帮忙。我只能用挂在墙上的生锈的急救箱来止血。女儿告诉了按摩师,但他们什么也没做。结账的时候我跟工作人员说了这件事,他们只是说了声“对不起”。然后一个工作人员走开了,另一个“偷偷地”给了我们九折优惠。他们应该联系经理,跟我们确认一下女儿的情况,看看伤口是否被找到并处理好。结果他们什么都没做!