点评:We went to their shop in person and talked to one of their tour organizers, Jack, to book their 3-island tour. We are vegans, so we wanted to make sure that there would be food for us during the lunch stop and Jack gave us the number of their chef so we could communicate with her directly. The chef could not answer calls because she was busy, so it took us hours to finalize what she would make for us. Then, when everything was good to go, the chef suddenly mentioned that she was sent the names of the tour participants and we were not on the list!
We tried calling Jack to ask what was going on, but she would not pick-up her phone. We went to their shop again to speak with her in person and she said that another team member gave our slots away and she could not do anything about it because we did not give a deposit even when she knew that we were just talking with their chef!
We ended up booking the same tour with a different company, GL Siargao International Travel and Tours, for much cheaper! Their service and communication was great and we enjoyed the tour with no hassles!
翻译:我们亲自去了他们的商店,并与他们的旅行组织者之一杰克交谈,预订了他们的三岛之旅。我们是素食主义者,所以我们想确保午餐期间有食物给我们,杰克给了我们他们厨师的电话号码,这样我们就可以直接与她沟通。厨师因为很忙而无法接听电话,所以我们花了几个小时才最终确定她将为我们做什么。然后,当一切准备就绪时,厨师突然提到她收到了旅行团参加者的名字,而我们不在名单上!
我们试图打电话给杰克询问发生了什么事,但她不接电话。我们再次去他们的商店亲自与她交谈,她说另一位团队成员放弃了我们的位置,她对此无能为力,因为即使她知道我们只是在与他们的厨师交谈,我们也没有支付押金!
我们最终在另一家公司 GL Siargao International Travel and Tours 预订了同样的旅行,价格便宜得多!他们的服务和沟通都很棒,我们很享受这次旅行,没有任何麻烦!