旅行
账户
Tripadvisor用户
Poor Customer Service
Round 1的点评
点评：I brought 13 - 9 year olds to the Exton location. It was a Thursday afternoon the facility was not crowded at all. In the two hours I was there I spent around $700 and experienced less than adequate service/help.
1. I purchased the all you can play $14.99 deal for each girl. The cashier rung the transaction incorrectly. The employee realized his mistake a 1/2 hour after the transaction took place. He tracked me down and wanted to do a refund and recharge the me for everything all over again. It should be noted it was a $12.87 difference in their favor. This was not worth the time it takes to redo the transaction. They were slow.
2. When it was time to use the karaoke room we received no assistance or help to set up the technology. When we asked for assistance we were told "The guy that does karaoke isn't here so we don't know what to do." We were not able to to use the karaoke room.
3. I stood at the food service counter for 20 minutes to purchase 13 cups for drinks. There was no other customer there. The lady working the counter was making a pizza and ignoring me. The three other employees were corralled at the bowling register chatting. I asked them if they could help me and they said "You have to talk to the lady at food service area." I had to be rude to get her attention.
4. During our time bowling, there were many technical difficulties. Every time there was a problem with the lane we had to wait for an employee to come resolve the issue. This ate into the time that we paid for.
5. Because we experienced so many problems and such slow customer service we weren't able to enjoy all of the facilities.
6. When I asked to speak to someone in charge, I was told "No one is available."
Overall, the staff was slow, unequipped and demonstrated poor customer service. It appeared as if they were unaware how to troubleshoot any issues and tried to avoid customers. It should also be noted that the other parents there shared past experiences they have had at the Exton Round 1 and said they would never recommend the place. So not only did I have a bad experience but other parents have as well. The Exton Round 1 has quite the reputation.
1. I purchased the all you can play $14.99 deal for each girl. The cashier rung the transaction incorrectly. The employee realized his mistake a 1/2 hour after the transaction took place. He tracked me down and wanted to do a refund and recharge the me for everything all over again. It should be noted it was a $12.87 difference in their favor. This was not worth the time it takes to redo the transaction. They were slow.
2. When it was time to use the karaoke room we received no assistance or help to set up the technology. When we asked for assistance we were told "The guy that does karaoke isn't here so we don't know what to do." We were not able to to use the karaoke room.
3. I stood at the food service counter for 20 minutes to purchase 13 cups for drinks. There was no other customer there. The lady working the counter was making a pizza and ignoring me. The three other employees were corralled at the bowling register chatting. I asked them if they could help me and they said "You have to talk to the lady at food service area." I had to be rude to get her attention.
4. During our time bowling, there were many technical difficulties. Every time there was a problem with the lane we had to wait for an employee to come resolve the issue. This ate into the time that we paid for.
5. Because we experienced so many problems and such slow customer service we weren't able to enjoy all of the facilities.
6. When I asked to speak to someone in charge, I was told "No one is available."
Overall, the staff was slow, unequipped and demonstrated poor customer service. It appeared as if they were unaware how to troubleshoot any issues and tried to avoid customers. It should also be noted that the other parents there shared past experiences they have had at the Exton Round 1 and said they would never recommend the place. So not only did I have a bad experience but other parents have as well. The Exton Round 1 has quite the reputation.
翻译：我把 13 - 9 岁的孩子带到了埃克斯顿。那是一个星期四的下午，该设施一点也不拥挤。在我在那里的两个小时里，我花了大约 700 美元，但体验到的服务/帮助还不够。
1. 我为每个女孩购买了 14.99 美元的无限畅玩优惠。收银员错误地响铃交易。该员工在交易发生 1/2 小时后才意识到自己的错误。他找到了我，想退款并重新为我充值。应该注意的是，他们有 12.87 美元的差价。这不值得花费时间来重做交易。他们很慢。
2. 在使用卡拉 OK 室时，我们没有得到任何帮助或设置技术的帮助。当我们寻求帮助时，我们被告知“唱卡拉 OK 的人不在这里，所以我们不知道该怎么做。”我们无法使用卡拉 OK 室。
3. 我在食品服务柜台站了 20 分钟，购买了 13 杯饮料。那里没有其他顾客。在柜台工作的女士正在做比萨饼而无视我。其他三名员工被围在保龄球登记处聊天。我问他们是否可以帮助我，他们说“你必须和食品服务区的女士谈谈。”我不得不粗鲁地引起她的注意。
4. 在我们打保龄球的时候，有很多技术上的困难。每次车道出现问题时，我们都必须等待员工来解决问题。这占用了我们支付的时间。
5. 因为我们遇到了很多问题和如此缓慢的客户服务，我们无法享受所有设施。
6. 当我要求与负责人交谈时，我被告知“没有人有空”。
总的来说，工作人员很慢，没有装备并且表现出糟糕的客户服务。似乎他们不知道如何解决任何问题并试图避开客户。还应该指出的是，那里的其他家长分享了他们在 Exton Round 1 的过去经历，并表示他们永远不会推荐这个地方。因此，不仅我有不好的经历，其他父母也有。埃克斯顿第一轮比赛享有盛誉。
1. 我为每个女孩购买了 14.99 美元的无限畅玩优惠。收银员错误地响铃交易。该员工在交易发生 1/2 小时后才意识到自己的错误。他找到了我，想退款并重新为我充值。应该注意的是，他们有 12.87 美元的差价。这不值得花费时间来重做交易。他们很慢。
2. 在使用卡拉 OK 室时，我们没有得到任何帮助或设置技术的帮助。当我们寻求帮助时，我们被告知“唱卡拉 OK 的人不在这里，所以我们不知道该怎么做。”我们无法使用卡拉 OK 室。
3. 我在食品服务柜台站了 20 分钟，购买了 13 杯饮料。那里没有其他顾客。在柜台工作的女士正在做比萨饼而无视我。其他三名员工被围在保龄球登记处聊天。我问他们是否可以帮助我，他们说“你必须和食品服务区的女士谈谈。”我不得不粗鲁地引起她的注意。
4. 在我们打保龄球的时候，有很多技术上的困难。每次车道出现问题时，我们都必须等待员工来解决问题。这占用了我们支付的时间。
5. 因为我们遇到了很多问题和如此缓慢的客户服务，我们无法享受所有设施。
6. 当我要求与负责人交谈时，我被告知“没有人有空”。
总的来说，工作人员很慢，没有装备并且表现出糟糕的客户服务。似乎他们不知道如何解决任何问题并试图避开客户。还应该指出的是，那里的其他家长分享了他们在 Exton Round 1 的过去经历，并表示他们永远不会推荐这个地方。因此，不仅我有不好的经历，其他父母也有。埃克斯顿第一轮比赛享有盛誉。
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