点评:We were not able to go on the booked trip due to illness and the booking info advised you had to cancel by 5pm the day before. We couldn’t get through on the telephone number provided and asked our hotel to ring them for us but no one picked up. On checking the website …they didn’t open that day ( in the afternoon ) till 6pm so we emailed them that we needed to cancel at approx 16.30. We recieved an email back the next day saying that we should have rang to cancel as they don’t accept cancellations via email. We explained again what had happened and they advised that on this occasion they would refund us the money .. so all good …we cannot comment on the trips as we didn’t take one but we recieved the refund in full… the lady who gave us the refund was lovely ….
翻译:由于生病,我们无法参加预订的行程,而且预订信息显示必须在前一天下午 5 点之前取消。我们无法接通提供的电话号码,于是要求酒店帮我们打电话,但无人接听。在网站上查看后,他们那天(下午)要到下午 6 点才开门,所以我们给酒店发了一封电子邮件,说我们需要在大约 16:30 取消。第二天我们收到回复邮件,说我们应该打电话取消,因为他们不接受通过电子邮件提出的取消请求。我们再次解释了发生的事情,他们建议这次将钱退还给我们……所以一切都很好……我们无法对行程发表评论,因为我们没有参加,但我们收到了全额退款……给我们退款的那位女士很可爱……