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Charlie M
Low Cost = Low Expectations
Miguels Holbox Transfer的点评
点评：The low cost for this service should be in-line with your low expectations of their customer service.
Reached out several times via email and WhatsApp with a request to upgrade my service to "door to door" with no response. After several attempts I requested a cancellation since we were now only a week away from our trip and I didn't feel confident that they would be waiting for us upon our arrival. They happened to respond to the cancellation request within 10 minutes which clearly shows they saw all of my previous attempts to reach out and chose not to respond.
When responding, they told me that they are not obligated to reply unless I was requesting a modification to my order. Funny because this is exactly why I was reaching out however the fact that they don't feel obligated to respond to customer inquiries in the first place should tell you all you need to know.
Finally they refused to refund my deposit and told me if I contested it they would ask their credit card processing company to deny it based on their no refund policy. Then I was told "I don't have the right to block other guests from reserving the date I originally selected"
Horrible experience and horrible customer service. Probably best to pay a little bit more for a reliable service.
Reached out several times via email and WhatsApp with a request to upgrade my service to "door to door" with no response. After several attempts I requested a cancellation since we were now only a week away from our trip and I didn't feel confident that they would be waiting for us upon our arrival. They happened to respond to the cancellation request within 10 minutes which clearly shows they saw all of my previous attempts to reach out and chose not to respond.
When responding, they told me that they are not obligated to reply unless I was requesting a modification to my order. Funny because this is exactly why I was reaching out however the fact that they don't feel obligated to respond to customer inquiries in the first place should tell you all you need to know.
Finally they refused to refund my deposit and told me if I contested it they would ask their credit card processing company to deny it based on their no refund policy. Then I was told "I don't have the right to block other guests from reserving the date I originally selected"
Horrible experience and horrible customer service. Probably best to pay a little bit more for a reliable service.
翻译：这项服务的低价格应该符合你对他们客户服务的低期望。
我通过电子邮件和WhatsApp多次联系他们，要求将我的服务升级为“送货上门”，但一直没有回复。几次尝试后，我申请取消，因为距离旅行只有一周时间了，我不确定他们是否会在我们抵达时等我们。他们恰好在10分钟内回复了取消请求，这清楚地表明他们看到了我之前所有联系他们的尝试，但选择不回复。
回复时，他们告诉我，除非我要求修改订单，否则他们没有义务回复。这很有意思，因为这正是我联系他们的原因，但他们一开始就觉得自己没有义务回复客户的询问，这应该说明了一切。
最后，他们拒绝退还我的押金，并告诉我，如果我提出异议，他们会根据他们的不退款政策，要求他们的信用卡处理公司拒绝退款。然后我被告知“我没有权利阻止其他客人预订我最初选择的日期”。
糟糕的体验和糟糕的客户服务。或许最好多花点钱换个可靠的服务。
我通过电子邮件和WhatsApp多次联系他们，要求将我的服务升级为“送货上门”，但一直没有回复。几次尝试后，我申请取消，因为距离旅行只有一周时间了，我不确定他们是否会在我们抵达时等我们。他们恰好在10分钟内回复了取消请求，这清楚地表明他们看到了我之前所有联系他们的尝试，但选择不回复。
回复时，他们告诉我，除非我要求修改订单，否则他们没有义务回复。这很有意思，因为这正是我联系他们的原因，但他们一开始就觉得自己没有义务回复客户的询问，这应该说明了一切。
最后，他们拒绝退还我的押金，并告诉我，如果我提出异议，他们会根据他们的不退款政策，要求他们的信用卡处理公司拒绝退款。然后我被告知“我没有权利阻止其他客人预订我最初选择的日期”。
糟糕的体验和糟糕的客户服务。或许最好多花点钱换个可靠的服务。
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