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They set you up to have your belongings stolen from you
SoJo Spa Club的点评
点评：This was February 23, 2025, and we checked out at 2:50pm. Absolutely horrible experience. My husband left his wedding band in the locker he was using. He took it off to avoid wearing it in the saunas due to the heat. On our way home we called right away once he realized. When calling we asked if a staff member could check the locker for the ring, they refused and told us we can only file a “claim” and two days later still no response so we took it upon ourselves to call and see what was going on.
We called tonight February 25, 2025 and upon checking with a manager AND supervisor the state the ring is not there because at that point it was stolen and gone. They literally refused to look for us right after we left the day of our trip. We came to celebrate our wedding anniversary and that was completely ruined by Sojo and their staff. We are beyond disgusted.
They set you up to be robbed, upon arrival they advise you they cannot be help responsible for stolen items so their staff can steal your belonging. We had something stolen we’ll never get back due to their negligence in our urgency once we realized where the ring was left. Their customer service is horrible they were not willing to help us with this “claim” we had filed.
That’s way more than the cost of $100+ per person that was stolen by the staff of Sojo.
Do better for your guests because we are beyond disgusted with your negligence.
We called tonight February 25, 2025 and upon checking with a manager AND supervisor the state the ring is not there because at that point it was stolen and gone. They literally refused to look for us right after we left the day of our trip. We came to celebrate our wedding anniversary and that was completely ruined by Sojo and their staff. We are beyond disgusted.
They set you up to be robbed, upon arrival they advise you they cannot be help responsible for stolen items so their staff can steal your belonging. We had something stolen we’ll never get back due to their negligence in our urgency once we realized where the ring was left. Their customer service is horrible they were not willing to help us with this “claim” we had filed.
That’s way more than the cost of $100+ per person that was stolen by the staff of Sojo.
Do better for your guests because we are beyond disgusted with your negligence.
翻译：这是 2025 年 2 月 23 日，我们下午 2:50 退房。绝对糟糕的经历。我丈夫把他的结婚戒指放在他正在使用的储物柜里。他把它取下来，以避免在桑拿房里戴它，因为太热了。回家的路上，他一意识到，我们就立刻打电话。打电话时，我们问工作人员是否可以检查储物柜里的戒指，他们拒绝了，并告诉我们只能提出“索赔”，两天后仍然没有回复，所以我们自己打电话看看发生了什么事。
我们今晚 2025 年 2 月 25 日打电话，经经理和主管核实，戒指不在那里，因为那时它被偷了。在我们旅行当天离开后，他们真的拒绝找我们。我们来庆祝结婚纪念日，但 Sojo 和他们的员工把这一切彻底毁了。我们非常厌恶。
他们让你被抢劫，你到达后他们告诉你他们不能对被盗物品负责，所以他们的员工可以偷走你的财物。我们的东西被偷了，我们再也找不回来了，因为我们当时很着急，但当我们意识到戒指被丢在了哪里时，他们却疏忽了我们的责任。他们的客户服务很糟糕，他们不愿意帮助我们处理我们提出的“索赔”。
这比 Sojo 员工偷窃的每人 100 多美元的费用要高得多。
请为您的客人提供更好的服务，因为我们对您的疏忽感到无比厌恶。
我们今晚 2025 年 2 月 25 日打电话，经经理和主管核实，戒指不在那里，因为那时它被偷了。在我们旅行当天离开后，他们真的拒绝找我们。我们来庆祝结婚纪念日，但 Sojo 和他们的员工把这一切彻底毁了。我们非常厌恶。
他们让你被抢劫，你到达后他们告诉你他们不能对被盗物品负责，所以他们的员工可以偷走你的财物。我们的东西被偷了，我们再也找不回来了，因为我们当时很着急，但当我们意识到戒指被丢在了哪里时，他们却疏忽了我们的责任。他们的客户服务很糟糕，他们不愿意帮助我们处理我们提出的“索赔”。
这比 Sojo 员工偷窃的每人 100 多美元的费用要高得多。
请为您的客人提供更好的服务，因为我们对您的疏忽感到无比厌恶。
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