旅行
账户
Tripadvisor用户
DO NOT USE - BBC/ITV/C4 Producer Review
Skyhook的点评
点评：How sad… The most disgraceful business I have ever encountered. I would now not touch these guys with a barge pole.
Day after I paid (which I was immediately chased for and threatened with losing my place), I was taken into surgery. I immediately contacted them (with almost two months notice) to make them aware and to seek a refund or even a postponement booking for the winter or next year. They said no, as it was not exactly two months as per their ‘policy.’ They exercised no grace and I ended up spending weeks emailing back and forth (sometimes ignored) pleading for help with my unfortunate situation.
Whilst I fully understand the importance of terms and conditions, this was an incredibly rare situation, and I even gave them almost the full two months notice.
Regardless, they made little attempt to resolve this for me, and instead suggested (as goodwill) that I postpone within two months. I explained that I would not be fit so soon after surgery, and that it might jeopardise the hike for everyone else. They couldn’t care a less. There was no regard for my recovery from surgery - They were actually happy for me to attend a trip with other hikers (face palm). Naturally, I now have huge concerns regarding their duty of care.
Over all, both managers were unhelpful when it came to a head; lacking empathy, compassion, grace, and displaying utter greed. In general poor businessmen, as is evident.
I made it clear, as a Producer/Director for BBC / C4 / ITV, that I will review them and they responded with (paraphrased) “it’s not appropriate to use (the BBC) to attempt to ‘coerce’ Skyhook into waiving its rights under terms and conditions -accepted at time of booking. If you do use the BBC to air your concerns, as a matter of fairness and impartiality, that we will have an opportunity to respond through this same medium.” Absurd response to an unhappy customer who happens to be a journalist.
As a matter of fairness and impartiality, future customers must know the truth. Nice try guys. Unfortunately for Skyhook I also make travel and adventure documentaries too.
Sadly, Skyhook lacks both decency and decorum and from my first hand experience, I advise against using them.
AUG 2022 - Oh and months later, they have tried everything to have this reviewed revoked - awkward, embarrassing and irresponsible.
Best wishes
JP (Reviewed by BBC/ITV/C4 Producer/Director)
Day after I paid (which I was immediately chased for and threatened with losing my place), I was taken into surgery. I immediately contacted them (with almost two months notice) to make them aware and to seek a refund or even a postponement booking for the winter or next year. They said no, as it was not exactly two months as per their ‘policy.’ They exercised no grace and I ended up spending weeks emailing back and forth (sometimes ignored) pleading for help with my unfortunate situation.
Whilst I fully understand the importance of terms and conditions, this was an incredibly rare situation, and I even gave them almost the full two months notice.
Regardless, they made little attempt to resolve this for me, and instead suggested (as goodwill) that I postpone within two months. I explained that I would not be fit so soon after surgery, and that it might jeopardise the hike for everyone else. They couldn’t care a less. There was no regard for my recovery from surgery - They were actually happy for me to attend a trip with other hikers (face palm). Naturally, I now have huge concerns regarding their duty of care.
Over all, both managers were unhelpful when it came to a head; lacking empathy, compassion, grace, and displaying utter greed. In general poor businessmen, as is evident.
I made it clear, as a Producer/Director for BBC / C4 / ITV, that I will review them and they responded with (paraphrased) “it’s not appropriate to use (the BBC) to attempt to ‘coerce’ Skyhook into waiving its rights under terms and conditions -accepted at time of booking. If you do use the BBC to air your concerns, as a matter of fairness and impartiality, that we will have an opportunity to respond through this same medium.” Absurd response to an unhappy customer who happens to be a journalist.
As a matter of fairness and impartiality, future customers must know the truth. Nice try guys. Unfortunately for Skyhook I also make travel and adventure documentaries too.
Sadly, Skyhook lacks both decency and decorum and from my first hand experience, I advise against using them.
AUG 2022 - Oh and months later, they have tried everything to have this reviewed revoked - awkward, embarrassing and irresponsible.
Best wishes
JP (Reviewed by BBC/ITV/C4 Producer/Director)
翻译：好难过……我遇到过最丢脸的生意。我不会用驳船杆碰这些家伙。
在我付款后的第二天（我立即被追赶并威胁要失去我的位置），我被送进了手术室。我立即联系他们（提前将近两个月通知）让他们知道并寻求退款，甚至是冬季或明年的延期预订。他们说不，因为根据他们的“政策”，这还不到两个月。他们没有行使任何宽限期，我最终花了数周时间来回发送电子邮件（有时被忽略），为我不幸的情况请求帮助。
虽然我完全理解条款和条件的重要性，但这种情况非常罕见，我什至几乎提前两个月通知了他们。
无论如何，他们几乎没有尝试为我解决这个问题，而是建议（善意地）我在两个月内推迟。我解释说手术后我不会很快恢复健康，而且这可能会危及其他人的徒步旅行。他们一点也不在乎。没有考虑我从手术中恢复的情况——他们实际上很高兴我能和其他徒步旅行者一起旅行（捂脸）。自然地，我现在非常担心他们的注意义务。
总的来说，当事情到了紧要关头时，两位经理都无能为力。缺乏同理心、同情心、优雅，并表现出极度的贪婪。商人普遍贫穷，可见一斑。
作为 BBC / C4 / ITV 的制片人/导演，我明确表示我将审查他们，他们回应（转述）“使用（BBC）试图‘强迫’Skyhook 放弃其权利是不合适的根据条款和条件 - 在预订时接受。如果你确实使用 BBC 表达你的担忧，为了公平和公正，我们将有机会通过同样的媒体做出回应。”对一位恰好是记者的不满客户的荒谬回应。
为了公平公正，未来的客户必须知道真相。不错的尝试伙计们。不幸的是，对于 Skyhook，我也制作了旅行和冒险纪录片。
可悲的是，Skyhook 缺乏体面和礼貌，根据我的第一手经验，我建议不要使用它们。
2022 年 8 月 - 哦，几个月后，他们想尽一切办法让这个审查被撤销——尴尬、尴尬和不负责任。
最好的祝愿
JP（由 BBC/ITV/C4 制片人/导演审核）
在我付款后的第二天（我立即被追赶并威胁要失去我的位置），我被送进了手术室。我立即联系他们（提前将近两个月通知）让他们知道并寻求退款，甚至是冬季或明年的延期预订。他们说不，因为根据他们的“政策”，这还不到两个月。他们没有行使任何宽限期，我最终花了数周时间来回发送电子邮件（有时被忽略），为我不幸的情况请求帮助。
虽然我完全理解条款和条件的重要性，但这种情况非常罕见，我什至几乎提前两个月通知了他们。
无论如何，他们几乎没有尝试为我解决这个问题，而是建议（善意地）我在两个月内推迟。我解释说手术后我不会很快恢复健康，而且这可能会危及其他人的徒步旅行。他们一点也不在乎。没有考虑我从手术中恢复的情况——他们实际上很高兴我能和其他徒步旅行者一起旅行（捂脸）。自然地，我现在非常担心他们的注意义务。
总的来说，当事情到了紧要关头时，两位经理都无能为力。缺乏同理心、同情心、优雅，并表现出极度的贪婪。商人普遍贫穷，可见一斑。
作为 BBC / C4 / ITV 的制片人/导演，我明确表示我将审查他们，他们回应（转述）“使用（BBC）试图‘强迫’Skyhook 放弃其权利是不合适的根据条款和条件 - 在预订时接受。如果你确实使用 BBC 表达你的担忧，为了公平和公正，我们将有机会通过同样的媒体做出回应。”对一位恰好是记者的不满客户的荒谬回应。
为了公平公正，未来的客户必须知道真相。不错的尝试伙计们。不幸的是，对于 Skyhook，我也制作了旅行和冒险纪录片。
可悲的是，Skyhook 缺乏体面和礼貌，根据我的第一手经验，我建议不要使用它们。
2022 年 8 月 - 哦，几个月后，他们想尽一切办法让这个审查被撤销——尴尬、尴尬和不负责任。
最好的祝愿
JP（由 BBC/ITV/C4 制片人/导演审核）
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
