点评:We got take out from Tapworks tonight and was disappointed in the service we received. I ordered online and noted on the online form that we have a cilantro allergy for the tacos to cilantro. I called in after I placed the order to make sure it doesn't get missed as my wife is severely allergic and we want to make sure cilantro does not go on the tacos. We confirmed on the phone that it was no problem and that the note on the online order is there. After I picked it up and took it home to eat with the family we notice that cilantro is all over the tacos. Due to it being a sever allergy we can't even pick off each single cilantro leaf off as it's already contaminate, so my wife was not able to eat her meal at all. The food I got was good but the experience was ruined due to the disregard in handling of my wife's meal. We did not contact the restaurant to get a new meal made due to the fact that we've already driven home now and we're not going all the way back for a mistake that could have been easily avoided since we have in two separate ways notify the restaurant of the allergy.
翻译:我们今晚从 Tapworks 订了外卖,但对收到的服务很失望。我在线订购并在网上表格上注明我们对香菜过敏,所以不能在玉米饼上使用香菜。下订单后,我打电话过去确保订单没有遗漏,因为我的妻子对香菜过敏,我们想确保玉米饼上没有香菜。我们在电话中确认没有问题,并且在线订单上的注释也在那里。我把它带回家与家人一起吃后,发现玉米饼上到处都是香菜。由于香菜过敏很严重,我们甚至不能把每一片香菜叶都摘下来,因为它已经被污染了,所以我的妻子根本不能吃饭。我吃到的食物很好,但由于我妻子的餐食处理不当,这次体验被毁了。我们没有联系餐厅重新准备餐食,因为我们已经开车回家了,而且我们不会为了这个本来可以轻易避免的错误而再走回去,因为我们已经通过两种不同的方式通知餐厅过敏的情况。