旅行
账户
Jin C
AVOID AT ALL COSTS!
The Lower Mill Estate Spa的点评
点评：I don’t usually write reviews because I believe it’s important to have your own experience at establishments and form your own opinion. However, I felt motivated to share my thoughts this time, as this was one of the worst customer experiences I’ve ever encountered.
I would like to echo a recent review regarding the experience at Lower Mill Estate Spa. My interaction with the staff mirrored what others have mentioned. Although the response suggests that guests should use the poolside entrance, we were specifically directed by the receptionist to walk through the automatic doors and via the "treatment corridor" to access the gym. The receptionist did not mention it was a treatment corridor nor to be mindful of this so first of all many of these instances can be avoided if the reception staff were more helpful and less contemptuous.
While waiting for someone to exit the bathroom, we were abruptly interrupted by a hostile staff member who rudely told us to lower our voices, even though we were simply waiting. It felt as though we were treated like outsiders, despite being guests at the nearby lodge.
There seems to be a clear difference in how the spa staff treat rental guests compared to residents, which is concerning. This kind of prejudice needs to be addressed, as it could lead to larger issues. I certainly will not be returning, nor will the 16 others who had booked with us and those staying in neighboring lodges. Customers will think twice about returning if these interactions continue.
I would like to echo a recent review regarding the experience at Lower Mill Estate Spa. My interaction with the staff mirrored what others have mentioned. Although the response suggests that guests should use the poolside entrance, we were specifically directed by the receptionist to walk through the automatic doors and via the "treatment corridor" to access the gym. The receptionist did not mention it was a treatment corridor nor to be mindful of this so first of all many of these instances can be avoided if the reception staff were more helpful and less contemptuous.
While waiting for someone to exit the bathroom, we were abruptly interrupted by a hostile staff member who rudely told us to lower our voices, even though we were simply waiting. It felt as though we were treated like outsiders, despite being guests at the nearby lodge.
There seems to be a clear difference in how the spa staff treat rental guests compared to residents, which is concerning. This kind of prejudice needs to be addressed, as it could lead to larger issues. I certainly will not be returning, nor will the 16 others who had booked with us and those staying in neighboring lodges. Customers will think twice about returning if these interactions continue.
翻译：我通常不写评论，因为我认为在机构拥有自己的体验并形成自己的观点很重要。然而，这次我很想分享我的想法，因为这是我遇到过的最糟糕的客户体验之一。
我想重复最近关于 Lower Mill Estate Spa 体验的评论。我与工作人员的互动反映了其他人提到的情况。虽然回复建议客人应使用泳池边的入口，但接待员特别指示我们穿过自动门并通过“治疗走廊”进入健身房。接待员没有提到这是治疗走廊，也没有提到要注意这一点，所以首先，如果接待人员更乐于助人，不那么轻蔑，许多此类情况是可以避免的。
在等待某人离开浴室时，我们被一名充满敌意的工作人员突然打断，他粗鲁地告诉我们要降低声音，尽管我们只是在等待。感觉好像我们被当作外人对待，尽管我们是附近旅馆的客人。
水疗中心工作人员对待租客和住客的方式似乎存在明显差异，这令人担忧。这种偏见需要解决，因为它可能会导致更大的问题。我肯定不会再来，其他 16 名预订我们的客人和住在附近旅馆的人也不会再来。如果这种互动继续下去，顾客会三思而后行。
我想重复最近关于 Lower Mill Estate Spa 体验的评论。我与工作人员的互动反映了其他人提到的情况。虽然回复建议客人应使用泳池边的入口，但接待员特别指示我们穿过自动门并通过“治疗走廊”进入健身房。接待员没有提到这是治疗走廊，也没有提到要注意这一点，所以首先，如果接待人员更乐于助人，不那么轻蔑，许多此类情况是可以避免的。
在等待某人离开浴室时，我们被一名充满敌意的工作人员突然打断，他粗鲁地告诉我们要降低声音，尽管我们只是在等待。感觉好像我们被当作外人对待，尽管我们是附近旅馆的客人。
水疗中心工作人员对待租客和住客的方式似乎存在明显差异，这令人担忧。这种偏见需要解决，因为它可能会导致更大的问题。我肯定不会再来，其他 16 名预订我们的客人和住在附近旅馆的人也不会再来。如果这种互动继续下去，顾客会三思而后行。
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