点评:I have previously had very positive spa days through Bannatyne at their Shrewsbury location. This was not one of those occasions. My partner and I had a reservation for Saturday afternoon, however, we both woke up on Saturday morning feeling dreadful. We took tests and both tested positive for Covid. I rang to say we wouldn’t be attending and could I reschedule. I was told I would need to email customer services, which I did. I have attached the emails between customer services and myself, I don’t believe I was in anyway unreasonable for putting the health of Bannatyne staff and other guests above getting a massage. However, it was obvious through their emails that the Bannatyne group does not value their staff’s health, as I was told “we would expect that you would come anyway.” I am appalled but their response and will not be using them again. £90 I won’t be getting back.
翻译:我之前在 Bannatyne 的什鲁斯伯里分店享受过非常愉快的水疗体验。这次不是。我和我的伴侣预订了周六下午的水疗服务,然而,周六早上我们醒来时都感觉很糟糕。我们进行了测试,结果都是新冠阳性。我打电话说我们不会去,可以重新安排吗?他们告诉我需要给客服发邮件,我照做了。我附上了客服和我之间的电子邮件,我认为我把 Bannatyne 员工和其他客人的健康置于按摩之上,这在任何方面都不是无理的。然而,从他们的电子邮件中可以明显看出,Bannatyne 集团并不重视员工的健康,因为他们告诉我“我们希望你无论如何都会来”。我对他们的反应感到震惊,不会再使用他们的服务了。90 英镑我拿不回来了。