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Abbie P
Unfriendly, rude staff, not ADA accessible, poor customer service
Truist Park的点评
点评：Where do I begin? To start, my family have been big Braves fans for generations. I have been to games over the years at Fulton County, Turner Field, and Truist. We live 2.5 hours away from ATL. My husband and boys are huge Braves fans. This was what my son wanted to do for his 10th birthday. We purchased seats in "Chipper's Corner" on the third base line with Chipper's Corner lounge access. We splurged to get better seats and have access to A/C and perks of the lounge.
We hadn't been in awhile, and did our research on bag policies/security. We had heard they were very strict. We went out of our way to purchase the correct size clear bags, and left the (much needed) aerosol sunscreen at home. We only brought in 1 bottle each of water. When we arrived, it was clear that rules were not being enforced. People had large clear bags full of water, sunscreen, and all kinds of things and entered without issue. No one was stopped or flagged for breaking the "rules." This will be important in a moment because lack of water + sun exposure was a problem.
PARKING/ENTRY: We pre-purchased parking in an ADA lot because of mobility issues. That part went fine and shuttle was convenient. If you are not ADA, be prepared to walk a VERY LONG WAY to get to the ballpark from the parking areas. Nothing about this stadium is convenient or easy to navigate. When entering the park, entry went fine, but it is ridiculous how many different apps you have to have your tickets in. Its not enough to just have the tickets in Ticketmaster, Google wallet/Apple Pay, or SeatGeek. No, we were told we also had to have them in MLB ballpark app. So we had our tickets on FOUR different apps. It was just unnecessary.
ADA ACCESSIBILITY: As I mentioned, we have a family member that cannot do excessive stairs. Considering this is a relatively new, modern ballpark, we expected it to be more ADA-compliant than the ballparks of the past. Boy were we wrong. To put it in the words of my 15-year-old, this was the most "chaotic," disorganized, and confusing layout of any ballpark we've ever been to. And we are from a major SEC college town. We have been to sporting events at major venues all over the Southeast. Most are orderly and accessible. This was not. The Chipper's Corner seating was all the way down 2 very long sets of stairs, through 2 huge sections, with no ramp or elevator access to get there. Once in the seating area, the stairs didn't end there. The Chipper's Corner lounge is underground, down another flight of stairs w/NO ADA ramp. It would be simple to build a basic ramp down to the lounge. This made it very difficult for us to utilize the amenities we paid for. I cannot stress enough - if you have mobility concerns, do NOT purchase Chipper's Corner seats. If you have mobility concerns at Truist, you will need to purchase dedicated ADA seats or be prepared to navigate many stairs.
CHIPPER'S CORNER: The lounge itself was fine but VERY small with VERY limited seating. It was very difficult to find a seat inside. The bathrooms always had a long line for the women's because one stall was out of order. I expected by paying for a premium experience, the bathroom situation would be better, but it was not. The free popcorn and ice cream was nice. Lines for ice cream were excessive. Concession options VERY limited. No real meals, just snacky items. The lounge is far away (and many stairs away) from the main concourse where other food is available, so offering meals in the lounge (for purchase) would really make more sense. For a "premium" experience at a $$ cost, the options definitely were not premium. Foodservice staff were mostly kind. They were simply doing what they were told. But that is where the friendliness and customer service stops. Staff outside the lounge were mostly rude and unpleasant.
SERVICE: A huge part of where this ballpark is lacking. We were appalled at the rudeness and lack of courtesy shown by staff towards guests. Many of the staff spoke to us like we were children, barking orders, and screaming at us. If you asked for help, it was a toss up if you would be spoken to rudely or not. Shout out to Kevin, who was the attendant in our section. He informed us of our $10 per person food credit that came with our tickets, which we never would have known about otherwise. He was the real MVP! But we encountered SO many other rude employees, it was bizarre. Most of them acted like we were an inconvenience to them. Being a Sunday, it was "kids run the bases day" which my 10 yo was excited about doing for his birthday. Kevin directed us when and where to go, and my husband and son followed his directions. When they attempted to reach the 3rd base ramp area, they were barked at and yelled at by staff members and told to go another route. When they attempted to go another route to get to the line, a different staff member barked and yelled at them (and others) for coming that way and when they told the staff that they were doing what they were told, he yelled "no one told you to come over here!" They were given such conflicting information, and screamed at instead of being helped. They finally gave up and left. My son did not get to run the bases for his 10th birthday. This was so disappointing and heartbreaking.
EXPERIENCE: It was 98 degrees in ATL on Sunday, with dangerous heat index. There were NO WATER STATIONS set up anywhere in the facility, and workers were not allowed to give ice or cups of water. This was unbelievable to me. You are only allowed to bring in 1 bottle of water per guest (though people brought more, and we would too if there is ever a next time). Again, coming from an SEC college town, the stadiums all have water stations. It is a liability if you do not, with the intense level of heat we have been experiencing. Truist really needs to consider if they want this liability, because it was dangerously hot. At one point, I felt myself coming close to passing out (and this was after spending $$ on water + using my fans) and had to go to the lounge to cool off. The staff would not provide me with ice even though I was on the verge of overheating.
AUTOGRAPHS: My husband and son wasted 1.5 hours waiting for players to come out for autographs before the game. They never came. They missed out on time my son could have been at the kids area playing. It was another huge disappointment. Don't waste your time.
Overall, this experience was a huge disappointment. Going to a Braves game is not what it used to be. We visit Atlanta often, and have been to many major event venues including State Farm Arena recently. Our experience at State Farm was nothing short of amazing, with the most kind and attentive staff. The unsympathetic, uncaring, rude and unkind nature of many of the staff here is absolutely unnecessary. It is not indicative of Southern hospitality. It is so expensive, and that would be something you could live with if you felt like the experience lived up to the cost, but it doesn't. The entire thing feels like a money grab. The guests do not feel valued. We are a baseball family and we love the Braves, but it will be a LONG time before we come back to Truist. We will think long and hard before we spend another cent here.
We hadn't been in awhile, and did our research on bag policies/security. We had heard they were very strict. We went out of our way to purchase the correct size clear bags, and left the (much needed) aerosol sunscreen at home. We only brought in 1 bottle each of water. When we arrived, it was clear that rules were not being enforced. People had large clear bags full of water, sunscreen, and all kinds of things and entered without issue. No one was stopped or flagged for breaking the "rules." This will be important in a moment because lack of water + sun exposure was a problem.
PARKING/ENTRY: We pre-purchased parking in an ADA lot because of mobility issues. That part went fine and shuttle was convenient. If you are not ADA, be prepared to walk a VERY LONG WAY to get to the ballpark from the parking areas. Nothing about this stadium is convenient or easy to navigate. When entering the park, entry went fine, but it is ridiculous how many different apps you have to have your tickets in. Its not enough to just have the tickets in Ticketmaster, Google wallet/Apple Pay, or SeatGeek. No, we were told we also had to have them in MLB ballpark app. So we had our tickets on FOUR different apps. It was just unnecessary.
ADA ACCESSIBILITY: As I mentioned, we have a family member that cannot do excessive stairs. Considering this is a relatively new, modern ballpark, we expected it to be more ADA-compliant than the ballparks of the past. Boy were we wrong. To put it in the words of my 15-year-old, this was the most "chaotic," disorganized, and confusing layout of any ballpark we've ever been to. And we are from a major SEC college town. We have been to sporting events at major venues all over the Southeast. Most are orderly and accessible. This was not. The Chipper's Corner seating was all the way down 2 very long sets of stairs, through 2 huge sections, with no ramp or elevator access to get there. Once in the seating area, the stairs didn't end there. The Chipper's Corner lounge is underground, down another flight of stairs w/NO ADA ramp. It would be simple to build a basic ramp down to the lounge. This made it very difficult for us to utilize the amenities we paid for. I cannot stress enough - if you have mobility concerns, do NOT purchase Chipper's Corner seats. If you have mobility concerns at Truist, you will need to purchase dedicated ADA seats or be prepared to navigate many stairs.
CHIPPER'S CORNER: The lounge itself was fine but VERY small with VERY limited seating. It was very difficult to find a seat inside. The bathrooms always had a long line for the women's because one stall was out of order. I expected by paying for a premium experience, the bathroom situation would be better, but it was not. The free popcorn and ice cream was nice. Lines for ice cream were excessive. Concession options VERY limited. No real meals, just snacky items. The lounge is far away (and many stairs away) from the main concourse where other food is available, so offering meals in the lounge (for purchase) would really make more sense. For a "premium" experience at a $$ cost, the options definitely were not premium. Foodservice staff were mostly kind. They were simply doing what they were told. But that is where the friendliness and customer service stops. Staff outside the lounge were mostly rude and unpleasant.
SERVICE: A huge part of where this ballpark is lacking. We were appalled at the rudeness and lack of courtesy shown by staff towards guests. Many of the staff spoke to us like we were children, barking orders, and screaming at us. If you asked for help, it was a toss up if you would be spoken to rudely or not. Shout out to Kevin, who was the attendant in our section. He informed us of our $10 per person food credit that came with our tickets, which we never would have known about otherwise. He was the real MVP! But we encountered SO many other rude employees, it was bizarre. Most of them acted like we were an inconvenience to them. Being a Sunday, it was "kids run the bases day" which my 10 yo was excited about doing for his birthday. Kevin directed us when and where to go, and my husband and son followed his directions. When they attempted to reach the 3rd base ramp area, they were barked at and yelled at by staff members and told to go another route. When they attempted to go another route to get to the line, a different staff member barked and yelled at them (and others) for coming that way and when they told the staff that they were doing what they were told, he yelled "no one told you to come over here!" They were given such conflicting information, and screamed at instead of being helped. They finally gave up and left. My son did not get to run the bases for his 10th birthday. This was so disappointing and heartbreaking.
EXPERIENCE: It was 98 degrees in ATL on Sunday, with dangerous heat index. There were NO WATER STATIONS set up anywhere in the facility, and workers were not allowed to give ice or cups of water. This was unbelievable to me. You are only allowed to bring in 1 bottle of water per guest (though people brought more, and we would too if there is ever a next time). Again, coming from an SEC college town, the stadiums all have water stations. It is a liability if you do not, with the intense level of heat we have been experiencing. Truist really needs to consider if they want this liability, because it was dangerously hot. At one point, I felt myself coming close to passing out (and this was after spending $$ on water + using my fans) and had to go to the lounge to cool off. The staff would not provide me with ice even though I was on the verge of overheating.
AUTOGRAPHS: My husband and son wasted 1.5 hours waiting for players to come out for autographs before the game. They never came. They missed out on time my son could have been at the kids area playing. It was another huge disappointment. Don't waste your time.
Overall, this experience was a huge disappointment. Going to a Braves game is not what it used to be. We visit Atlanta often, and have been to many major event venues including State Farm Arena recently. Our experience at State Farm was nothing short of amazing, with the most kind and attentive staff. The unsympathetic, uncaring, rude and unkind nature of many of the staff here is absolutely unnecessary. It is not indicative of Southern hospitality. It is so expensive, and that would be something you could live with if you felt like the experience lived up to the cost, but it doesn't. The entire thing feels like a money grab. The guests do not feel valued. We are a baseball family and we love the Braves, but it will be a LONG time before we come back to Truist. We will think long and hard before we spend another cent here.
翻译：从何说起呢？首先，我们家几代人都是勇士队的忠实粉丝。这些年来，我多次去富尔顿郡球场、特纳球场以及特鲁伊斯特公园观看比赛。我们住在离亚特兰大2.5小时车程的地方。我的丈夫和儿子们也都是铁杆勇士队粉丝。这是我儿子10岁生日时最想做的事。我们购买了三垒线附近“奇珀之角”区域的座位，还获得了该区域的休息室使用权。我们特意花了更多钱来购买更好的座位，这样就能享受空调以及休息室提供的各种优待了。我们已经有一阵子没去过了，所以事先仔细研究了关于包袋规定和安检的相关信息。我们听说那里的规定极其严格。为此我们特意购买了规定尺寸的透明袋，还把（必不可少的）喷雾式防晒霜留在了家里。我们每人只带了一瓶水进去。到达后我们发现，那些规定显然并未得到执行：很多人都带着装满水、防晒霜以及各种物品的大号透明袋，也顺利进了场。没有人因为违反“规定”而被拦下或引起注意。“这一点稍后会很重要，因为缺水加上阳光直射曾是个大问题。”
停车/入场：由于行动不便，我们提前购买了无障碍停车场的停车券。这部分进展顺利，班车也很方便。如果您不属于无障碍服务适用人群，那可要做好从停车场步行很长一段路才能到达球场的准备。整个体育场的设计实在称不上便捷，也很难找到方向。入场过程倒是还算顺利。不过，需要把票保存在这么多不同的应用程序里，真是荒谬至极。仅仅把票保存在Ticketmaster、Google Wallet/Apple Pay或SeatGeek里是不够的。不，我们还被要求必须把票也保存在MLB球场专属应用中。结果我们的票被保存在了四个不同的应用里。这完全没必要。
无障碍设施方面：正如我所说，我们家有一位无法爬太多楼梯的家庭成员。考虑到这是一座相对较新且现代化的球场……我们原以为这里的无障碍设施会比以往的棒球场更符合ADA标准。结果我们大错特错。用我15岁儿子的话说，这是我们去过的所有棒球场中布局最“混乱”、最杂乱无章且最让人摸不着头脑的一个。我们来自美国东南地区一个拥有知名大学的城市，也去过该地区多家大型体育场馆观看比赛。大多数场馆都井然有序且便于出入。但这里并非如此。“Chipper’s Corner”观赛区位于很远的地方，需要走下两段非常长的楼梯，还要穿过两个巨大的区域才能到达。没有坡道或电梯可以通往那里。进入座位区后，楼梯也并未就此结束。Chipper's Corner休息室位于地下，还需要再走一段楼梯才能到达，而且那里也没有符合ADA标准的坡道。其实建造一条通往休息室的简易坡道并不难。这让我们很难使用自己花钱购买的设施。我必须强调——如果您有行动不便的问题，千万别购买Chipper's Corner的座位。如果您在Truist球场也有行动上的不便……您需要购买专门的ADA无障碍座位，或者做好要爬很多楼梯的准备。
CHIPPER'S CORNER：休息区本身还不错，但空间极其狭小，座位也少得可怜。在里面很难找到座位。由于有一个女厕隔间无法使用，女厕所前总是排着长队。我原以为花了钱享受高端服务后，卫生间状况会有所改善，但事实并非如此。不过免费的爆米花和冰淇淋倒是不错。只是买冰淇淋的队伍实在排得太长了。餐饮选择极其有限。几乎没有正餐，只有些零食而已。休息室距离提供其他食品的主要区域相当遥远，中间还有许多楼梯，因此如果在休息室里提供可购买的餐食其实会更合理。虽说这是一项需要支付高额费用的“高端”服务，但实际的餐饮选择根本称不上高端。食品服务人员大多态度友善，他们只是在执行指令而已。不过，亲切感与优质客户服务也就仅止于此了。休息区外的工作人员大多粗鲁无礼、令人不悦。
服务方面：这是这个球场最为欠缺的地方。我们对工作人员对顾客表现出的粗鲁与缺乏礼貌感到震惊。很多工作人员跟我们说话时就像在跟小孩子吩咐事情一样，发号施令甚至对我们大喊大叫。如果你请求帮助，能不能得到礼貌的回应也完全是未知数。特别要提一下我们区域的服务员凯文，他真是例外。他告知我们，凭门票可以获得每人10美元的餐饮消费额度，否则我们根本不会知道有这项福利。他真是当之无愧的MVP啊！不过我们也遇到了好多态度粗鲁的工作人员，真是奇怪。他们大多数都表现得好像我们是他们的麻烦似的。那天是周日，也是“儿童跑垒日”，我10岁的儿子为了庆祝生日一直盼着能参加这个活动。凯文指引我们该何时、去哪里，我和丈夫、儿子都照着他的指示去做了。当他们试图前往第三垒的坡道区时，工作人员对他们大声呵斥并命令他们走别的路线。当他们试图换一条路去那里时，另一位工作人员又对他们（以及其他人）大声叱责，指责他们走错了方向。当他们向工作人员说明自己只是照指示行事时，对方吼道：“根本没人让你从这里走！”他们得到的信息自相矛盾，非但没有得到帮助，还遭到了呵斥。他们最终放弃了，离开了。我儿子没能在自己10岁生日那天跑完各垒。这真是令人失望又心碎。
经历：周日，亚特兰大的气温高达98华氏度，体感温度极其危险。场馆内完全没有设置任何饮水站，工作人员也不被允许提供冰块或水杯。这对我来说简直难以置信。每位游客只被允许携带一瓶水进入（不过很多人带了更多，如果以后还有机会，我们也会这么做）。同样，由于我来自SEC联盟旗下的大学城，那里的体育场都设有饮水站。鉴于我们现在所经历的酷热天气，不设置饮水站会带来很大的安全隐患。Truist真的需要权衡一下是否要承担这种风险，因为那天实在热得危险。有一刻，我感觉自己差点晕倒（而那时我已经花钱买了水并使用了风扇），于是不得不去休息室降温。工作人员甚至不肯给我冰水，尽管我当时快热得受不了了。
签名环节：比赛前，我的丈夫和儿子花了1.5个小时等待球员出来签名，但他们始终没有出现。这样一来，我儿子本可以去儿童区玩耍的时间也浪费掉了。这又是一次巨大的失望。千万别浪费时间了。
总的来说，这次体验实在令人失望至极。现在去看勇士队的比赛已大不如前了。我们经常去亚特兰大。我们最近还去过包括State Farm Arena在内的许多大型活动场馆。我们在State Farm Arena的体验堪称完美，那里的员工极其友善且体贴入微。而这里很多员工冷漠无情、漠不关心、粗鲁无礼且缺乏善意，这种行为实在毫无必要。这完全不符合南方人的待客之道。这里的消费水平非常高，如果你觉得所得到的体验配得上这样的价格，或许还能接受，但事实并非如此。整个事情看上去就是在捞钱。顾客的感受完全不被重视。我们是一家人都热爱棒球，也喜欢勇士队，但我们要过很久才会再光顾Truist了。在再花一分钱之前，我们一定会慎重考虑。
停车/入场：由于行动不便，我们提前购买了无障碍停车场的停车券。这部分进展顺利，班车也很方便。如果您不属于无障碍服务适用人群，那可要做好从停车场步行很长一段路才能到达球场的准备。整个体育场的设计实在称不上便捷，也很难找到方向。入场过程倒是还算顺利。不过，需要把票保存在这么多不同的应用程序里，真是荒谬至极。仅仅把票保存在Ticketmaster、Google Wallet/Apple Pay或SeatGeek里是不够的。不，我们还被要求必须把票也保存在MLB球场专属应用中。结果我们的票被保存在了四个不同的应用里。这完全没必要。
无障碍设施方面：正如我所说，我们家有一位无法爬太多楼梯的家庭成员。考虑到这是一座相对较新且现代化的球场……我们原以为这里的无障碍设施会比以往的棒球场更符合ADA标准。结果我们大错特错。用我15岁儿子的话说，这是我们去过的所有棒球场中布局最“混乱”、最杂乱无章且最让人摸不着头脑的一个。我们来自美国东南地区一个拥有知名大学的城市，也去过该地区多家大型体育场馆观看比赛。大多数场馆都井然有序且便于出入。但这里并非如此。“Chipper’s Corner”观赛区位于很远的地方，需要走下两段非常长的楼梯，还要穿过两个巨大的区域才能到达。没有坡道或电梯可以通往那里。进入座位区后，楼梯也并未就此结束。Chipper's Corner休息室位于地下，还需要再走一段楼梯才能到达，而且那里也没有符合ADA标准的坡道。其实建造一条通往休息室的简易坡道并不难。这让我们很难使用自己花钱购买的设施。我必须强调——如果您有行动不便的问题，千万别购买Chipper's Corner的座位。如果您在Truist球场也有行动上的不便……您需要购买专门的ADA无障碍座位，或者做好要爬很多楼梯的准备。
CHIPPER'S CORNER：休息区本身还不错，但空间极其狭小，座位也少得可怜。在里面很难找到座位。由于有一个女厕隔间无法使用，女厕所前总是排着长队。我原以为花了钱享受高端服务后，卫生间状况会有所改善，但事实并非如此。不过免费的爆米花和冰淇淋倒是不错。只是买冰淇淋的队伍实在排得太长了。餐饮选择极其有限。几乎没有正餐，只有些零食而已。休息室距离提供其他食品的主要区域相当遥远，中间还有许多楼梯，因此如果在休息室里提供可购买的餐食其实会更合理。虽说这是一项需要支付高额费用的“高端”服务，但实际的餐饮选择根本称不上高端。食品服务人员大多态度友善，他们只是在执行指令而已。不过，亲切感与优质客户服务也就仅止于此了。休息区外的工作人员大多粗鲁无礼、令人不悦。
服务方面：这是这个球场最为欠缺的地方。我们对工作人员对顾客表现出的粗鲁与缺乏礼貌感到震惊。很多工作人员跟我们说话时就像在跟小孩子吩咐事情一样，发号施令甚至对我们大喊大叫。如果你请求帮助，能不能得到礼貌的回应也完全是未知数。特别要提一下我们区域的服务员凯文，他真是例外。他告知我们，凭门票可以获得每人10美元的餐饮消费额度，否则我们根本不会知道有这项福利。他真是当之无愧的MVP啊！不过我们也遇到了好多态度粗鲁的工作人员，真是奇怪。他们大多数都表现得好像我们是他们的麻烦似的。那天是周日，也是“儿童跑垒日”，我10岁的儿子为了庆祝生日一直盼着能参加这个活动。凯文指引我们该何时、去哪里，我和丈夫、儿子都照着他的指示去做了。当他们试图前往第三垒的坡道区时，工作人员对他们大声呵斥并命令他们走别的路线。当他们试图换一条路去那里时，另一位工作人员又对他们（以及其他人）大声叱责，指责他们走错了方向。当他们向工作人员说明自己只是照指示行事时，对方吼道：“根本没人让你从这里走！”他们得到的信息自相矛盾，非但没有得到帮助，还遭到了呵斥。他们最终放弃了，离开了。我儿子没能在自己10岁生日那天跑完各垒。这真是令人失望又心碎。
经历：周日，亚特兰大的气温高达98华氏度，体感温度极其危险。场馆内完全没有设置任何饮水站，工作人员也不被允许提供冰块或水杯。这对我来说简直难以置信。每位游客只被允许携带一瓶水进入（不过很多人带了更多，如果以后还有机会，我们也会这么做）。同样，由于我来自SEC联盟旗下的大学城，那里的体育场都设有饮水站。鉴于我们现在所经历的酷热天气，不设置饮水站会带来很大的安全隐患。Truist真的需要权衡一下是否要承担这种风险，因为那天实在热得危险。有一刻，我感觉自己差点晕倒（而那时我已经花钱买了水并使用了风扇），于是不得不去休息室降温。工作人员甚至不肯给我冰水，尽管我当时快热得受不了了。
签名环节：比赛前，我的丈夫和儿子花了1.5个小时等待球员出来签名，但他们始终没有出现。这样一来，我儿子本可以去儿童区玩耍的时间也浪费掉了。这又是一次巨大的失望。千万别浪费时间了。
总的来说，这次体验实在令人失望至极。现在去看勇士队的比赛已大不如前了。我们经常去亚特兰大。我们最近还去过包括State Farm Arena在内的许多大型活动场馆。我们在State Farm Arena的体验堪称完美，那里的员工极其友善且体贴入微。而这里很多员工冷漠无情、漠不关心、粗鲁无礼且缺乏善意，这种行为实在毫无必要。这完全不符合南方人的待客之道。这里的消费水平非常高，如果你觉得所得到的体验配得上这样的价格，或许还能接受，但事实并非如此。整个事情看上去就是在捞钱。顾客的感受完全不被重视。我们是一家人都热爱棒球，也喜欢勇士队，但我们要过很久才会再光顾Truist了。在再花一分钱之前，我们一定会慎重考虑。
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