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Alejandra C
Very disappointing experience and poor customer service
Ginnie Springs的点评
点评：We had a very frustrating experience at this place and would not recommend it. From the beginning, the staff was unprofessional — they wouldn’t look at us when we spoke to them and, on multiple occasions, left us talking to ourselves.
When we were given the key to access the kayaks, we did not receive clear or complete instructions. As a result, when we arrived at the location, we couldn’t use the kayaks and had to go all the way back. When we returned to ask for help, we were simply told, “we already gave you the keys,” without any effort to understand or check what had happened.
After asking multiple times and being ignored, we finally requested a refund — which was the only moment they actually paid attention. Only then did they realize the key had been left on the floor and had never been properly handed to us.
We understand that sometimes places can be busy and staff may be overwhelmed, but at the time of our visit, it was not crowded, which made the lack of attention even more frustrating.
To make matters worse, when we returned the equipment, we received the same poor service. They were supposed to provide a copy of the receipt for the kayak rental, but the employee handed it to us while literally facing away from us, with her back turned, speaking to a coworker at the same time.
This all happened yesterday, and we ended up wasting a significant amount of time due to their lack of organization and basic customer service. Overall, the experience was extremely disappointing and reflects a serious lack of professionalism.
When we were given the key to access the kayaks, we did not receive clear or complete instructions. As a result, when we arrived at the location, we couldn’t use the kayaks and had to go all the way back. When we returned to ask for help, we were simply told, “we already gave you the keys,” without any effort to understand or check what had happened.
After asking multiple times and being ignored, we finally requested a refund — which was the only moment they actually paid attention. Only then did they realize the key had been left on the floor and had never been properly handed to us.
We understand that sometimes places can be busy and staff may be overwhelmed, but at the time of our visit, it was not crowded, which made the lack of attention even more frustrating.
To make matters worse, when we returned the equipment, we received the same poor service. They were supposed to provide a copy of the receipt for the kayak rental, but the employee handed it to us while literally facing away from us, with her back turned, speaking to a coworker at the same time.
This all happened yesterday, and we ended up wasting a significant amount of time due to their lack of organization and basic customer service. Overall, the experience was extremely disappointing and reflects a serious lack of professionalism.
翻译：我们在这个地方的体验非常糟糕，不推荐。从一开始，工作人员就很不专业——我们跟他们说话时，他们根本不看我们，而且好几次都让我们自言自语。
拿到皮划艇钥匙时，他们没有给我们清晰完整的使用说明。结果，我们到了之后发现根本用不了皮划艇，只好原路返回。当我们回去寻求帮助时，他们只是简单地说“我们已经把钥匙给你们了”，完全没有理解或核实发生了什么。
我们多次询问却无人理睬，最后只好要求退款——他们这才终于注意到我们。这时他们才意识到钥匙被丢在地上了，根本没好好交给我们。
我们理解有时候人多拥挤，工作人员可能会忙不过来，但我们去的时候人并不多，所以他们这种漠不关心的态度才更让人恼火。
更糟糕的是，归还设备时，我们同样遭遇了糟糕的服务。他们本应提供皮划艇租赁收据，但那名员工却背对着我们，一边和同事说话一边递给我们收据。
这一切都发生在昨天，由于他们缺乏组织性和基本的客户服务，我们浪费了大量时间。总而言之，这次体验极其令人失望，也反映出他们严重缺乏专业精神。
拿到皮划艇钥匙时，他们没有给我们清晰完整的使用说明。结果，我们到了之后发现根本用不了皮划艇，只好原路返回。当我们回去寻求帮助时，他们只是简单地说“我们已经把钥匙给你们了”，完全没有理解或核实发生了什么。
我们多次询问却无人理睬，最后只好要求退款——他们这才终于注意到我们。这时他们才意识到钥匙被丢在地上了，根本没好好交给我们。
我们理解有时候人多拥挤，工作人员可能会忙不过来，但我们去的时候人并不多，所以他们这种漠不关心的态度才更让人恼火。
更糟糕的是，归还设备时，我们同样遭遇了糟糕的服务。他们本应提供皮划艇租赁收据，但那名员工却背对着我们，一边和同事说话一边递给我们收据。
这一切都发生在昨天，由于他们缺乏组织性和基本的客户服务，我们浪费了大量时间。总而言之，这次体验极其令人失望，也反映出他们严重缺乏专业精神。
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