下载App
旅行
账户
Sergio J
Experiencia 0 recomendable.
Go To Komodo的点评
点评：I contacted the company through a phone number I found on a blog. At first, the representative responded quickly and politely, but once I made the advance payment required to secure the excursion, the communication completely changed. For five consecutive days I had to insist on receiving a receipt, yet he repeatedly made excuses, claiming he had no coverage and would send it the following day.
The day before the excursion, I provided our hotel address and was assured that we would be picked up at 9 a.m. However, no one arrived until 12:30 p.m. During those three and a half hours, I desperately tried to reach the contact through WhatsApp and hotel phone calls, all without success. At that point, we genuinely believed they had simply taken the €100 deposit we had paid.
When we were finally taken to the port, we explained that, given the poor service, we only wanted to pay a slightly reduced amount. Instead of showing any understanding, they reacted rudely and told us they would rather cancel and refund our money. In the end, we were forced to pay the full amount in order not to lose the excursion altogether. Once on board, we discovered that all other customers had been picked up on time and without any issues. The excuse we were given for our delay was that the owner had “no coverage” because he had to take his brother to the doctor — but if that was the case, why were all the other customers unaffected and picked up on time?
To make matters worse, a few days earlier I had clearly informed them that I have a severe peanut allergy. I was assured this would be taken into account. Despite this, several dishes served on board contained peanuts, and not a single member of the crew made the effort to warn me, which put my health at serious risk.
This entire experience was deeply unprofessional, stressful, and unsafe. I cannot recommend this company under any circumstances.
The day before the excursion, I provided our hotel address and was assured that we would be picked up at 9 a.m. However, no one arrived until 12:30 p.m. During those three and a half hours, I desperately tried to reach the contact through WhatsApp and hotel phone calls, all without success. At that point, we genuinely believed they had simply taken the €100 deposit we had paid.
When we were finally taken to the port, we explained that, given the poor service, we only wanted to pay a slightly reduced amount. Instead of showing any understanding, they reacted rudely and told us they would rather cancel and refund our money. In the end, we were forced to pay the full amount in order not to lose the excursion altogether. Once on board, we discovered that all other customers had been picked up on time and without any issues. The excuse we were given for our delay was that the owner had “no coverage” because he had to take his brother to the doctor — but if that was the case, why were all the other customers unaffected and picked up on time?
To make matters worse, a few days earlier I had clearly informed them that I have a severe peanut allergy. I was assured this would be taken into account. Despite this, several dishes served on board contained peanuts, and not a single member of the crew made the effort to warn me, which put my health at serious risk.
This entire experience was deeply unprofessional, stressful, and unsafe. I cannot recommend this company under any circumstances.
翻译：我通过博客上找到的电话号码联系了这家公司。起初，客服人员回复迅速且礼貌，但当我支付了预订费用后，沟通方式就完全变了。连续五天，我都坚持要收据，但他却一再推脱，声称没有收据，第二天再寄。
旅行前一天，我提供了酒店地址，对方保证早上9点会来接我们。然而，直到中午12点半才有人来。在那三个半小时里，我拼命地通过WhatsApp和酒店电话联系对方，但都无济于事。当时我们真的以为他们只是拿走了我们支付的100欧元押金。
当我们终于被带到港口时，我们解释说，鉴于服务质量差，我们只想稍微少付一点钱。他们非但没有表示理解，反而粗鲁地回应我们，说他们宁愿取消行程并退款。最后，为了不完全失去这次旅行，我们被迫全额付款。登船后，我们发现其他乘客都按时被接走了，没有任何问题。我们延误的借口是船主“没有保险”，因为他要带弟弟去看医生——但如果真是这样，为什么其他乘客都安然无恙，并且按时被接走了？
更糟糕的是，几天前我明确告知他们我对花生严重过敏。他们向我保证会考虑到这一点。尽管如此，船上的几道菜里还是含有花生，却没有一位船员提醒我，这让我的健康面临严重风险。
整个经历非常不专业、令人紧张、不安全。我无论如何都不会推荐这家公司。
旅行前一天，我提供了酒店地址，对方保证早上9点会来接我们。然而，直到中午12点半才有人来。在那三个半小时里，我拼命地通过WhatsApp和酒店电话联系对方，但都无济于事。当时我们真的以为他们只是拿走了我们支付的100欧元押金。
当我们终于被带到港口时，我们解释说，鉴于服务质量差，我们只想稍微少付一点钱。他们非但没有表示理解，反而粗鲁地回应我们，说他们宁愿取消行程并退款。最后，为了不完全失去这次旅行，我们被迫全额付款。登船后，我们发现其他乘客都按时被接走了，没有任何问题。我们延误的借口是船主“没有保险”，因为他要带弟弟去看医生——但如果真是这样，为什么其他乘客都安然无恙，并且按时被接走了？
更糟糕的是，几天前我明确告知他们我对花生严重过敏。他们向我保证会考虑到这一点。尽管如此，船上的几道菜里还是含有花生，却没有一位船员提醒我，这让我的健康面临严重风险。
整个经历非常不专业、令人紧张、不安全。我无论如何都不会推荐这家公司。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
