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First time here and will not be back!
Polished Salon Spa and Wellness的点评
点评：I would not recommend Polished Salon. This has nothing to do with my stylist even though there were problems, she tried to work through them; my major issue is with the owner. I had an appointment to color black roots to purple ends, and it turned out to be black roots to brown ends. I left with a wet head due to running past the time anticipated and needing to get to work; I was at the salon from 8:30 to 2:30 and said that I needed to be out by 2:15 when I originally scheduled the appointment.
I had called and complained to my stylist after my hair had eventually dried and it looked nothing like purple, I had thought maybe it was just me or the lighting, but then others have even said about it not even looking purple. It looks like a dirty brown, not even a hint of purple, so of course I’m upset because it’s not what I wanted. I would have been fine if it had just a hint of purple, but it doesn’t. So, I called in and asked for a partial refund; I then talked to my stylist on the phone, and she said that they could redo it for free which I was fine with since Stacie, the owner, wouldn’t do a refund. I honestly just wanted my hair fixed! I had sent a picture of the color I use on my mom and sister and said I wanted that since it was very similar and she said okay. I know with this weird color on my hair it will turn out darker, and that’s completely fine but at least it would have a purple tone and not some nasty brown!
Today I had an appointment at 10 AM for the correction with my stylist. I was on my way to the shop and happened to look at messenger, and my stylist sent a message saying that they wanted to charge me for the product per the owner. First off, they should have told me this days ago instead of telling me it would be free of charge to fix their mistake; I find it ridiculous.
I was not asked previously what was on my hair before I came into my appointment or anything. This was not my doing, so of course with them wanting to charge me more today for them to fix it, I said no. I feel that this is their fault, and they should be fixing it for free as I was an unhappy paying customer that specifically discussed my expectations before the process. I do understand that things do not turn out as the picture you may bring in, I went to cosmetology school, so I know how this works and usually in the industry you always want your client to leave happy, unfortunately they don’t know that motto. I will never be going here again.
I had called and complained to my stylist after my hair had eventually dried and it looked nothing like purple, I had thought maybe it was just me or the lighting, but then others have even said about it not even looking purple. It looks like a dirty brown, not even a hint of purple, so of course I’m upset because it’s not what I wanted. I would have been fine if it had just a hint of purple, but it doesn’t. So, I called in and asked for a partial refund; I then talked to my stylist on the phone, and she said that they could redo it for free which I was fine with since Stacie, the owner, wouldn’t do a refund. I honestly just wanted my hair fixed! I had sent a picture of the color I use on my mom and sister and said I wanted that since it was very similar and she said okay. I know with this weird color on my hair it will turn out darker, and that’s completely fine but at least it would have a purple tone and not some nasty brown!
Today I had an appointment at 10 AM for the correction with my stylist. I was on my way to the shop and happened to look at messenger, and my stylist sent a message saying that they wanted to charge me for the product per the owner. First off, they should have told me this days ago instead of telling me it would be free of charge to fix their mistake; I find it ridiculous.
I was not asked previously what was on my hair before I came into my appointment or anything. This was not my doing, so of course with them wanting to charge me more today for them to fix it, I said no. I feel that this is their fault, and they should be fixing it for free as I was an unhappy paying customer that specifically discussed my expectations before the process. I do understand that things do not turn out as the picture you may bring in, I went to cosmetology school, so I know how this works and usually in the industry you always want your client to leave happy, unfortunately they don’t know that motto. I will never be going here again.
翻译：我不会推荐 Polished Salon。这与我的造型师无关，尽管有问题，她试图解决这些问题；我的主要问题是与所有者有关。我预约了将黑色根染成紫色末端，结果是黑色根染成棕色末端。由于超过了预期的时间并且需要开始工作，我带着湿漉漉的头离开了；我从 8:30 到 2:30 在沙龙，并说我需要在原定约会时在 2:15 之前出去。
在我的头发最终干了之后，我打电话向我的造型师抱怨，它看起来一点也不像紫色，我以为这可能只是我或灯光的问题，但后来其他人甚至说它看起来根本不是紫色的。它看起来像肮脏的棕色，甚至没有一丝紫色，所以我当然很沮丧，因为这不是我想要的。如果它有一丝紫色，我会没事的，但事实并非如此。所以，我打电话要求部分退款；然后我通过电话与我的造型师交谈，她说他们可以免费重做，我没有意见，因为店主 Stacie 不会退款。老实说，我只想修整头发！我发了一张我在妈妈和姐姐身上使用的颜色的照片，说我想要那个，因为它非常相似，她说可以。我知道我头发上这种奇怪的颜色会变得更黑，这完全没问题，但至少它会有紫色调，而不是一些讨厌的棕色！
今天上午 10 点，我和我的造型师预约了修正。我在去商店的路上，碰巧看到了 Messenger，我的造型师发来一条消息，说他们想按店主的价格向我收取产品费用。首先，他们应该在这几天前告诉我，而不是告诉我可以免费修复他们的错误；我觉得很荒谬。
在我赴约之前，没有人问我头发上有什么。这不是我做的，所以当然他们今天想向我收取更多费用以便他们修复它，我拒绝了。我觉得这是他们的错，他们应该免费修复它，因为我是一个不满意的付费客户，在流程之前专门讨论了我的期望。我知道事情并不像你带来的图片那样，我上过美容学校，所以我知道这是怎么回事，通常在这个行业你总是希望你的客户开心地离开，不幸的是他们不知道座右铭。我永远不会再去这里了。
在我的头发最终干了之后，我打电话向我的造型师抱怨，它看起来一点也不像紫色，我以为这可能只是我或灯光的问题，但后来其他人甚至说它看起来根本不是紫色的。它看起来像肮脏的棕色，甚至没有一丝紫色，所以我当然很沮丧，因为这不是我想要的。如果它有一丝紫色，我会没事的，但事实并非如此。所以，我打电话要求部分退款；然后我通过电话与我的造型师交谈，她说他们可以免费重做，我没有意见，因为店主 Stacie 不会退款。老实说，我只想修整头发！我发了一张我在妈妈和姐姐身上使用的颜色的照片，说我想要那个，因为它非常相似，她说可以。我知道我头发上这种奇怪的颜色会变得更黑，这完全没问题，但至少它会有紫色调，而不是一些讨厌的棕色！
今天上午 10 点，我和我的造型师预约了修正。我在去商店的路上，碰巧看到了 Messenger，我的造型师发来一条消息，说他们想按店主的价格向我收取产品费用。首先，他们应该在这几天前告诉我，而不是告诉我可以免费修复他们的错误；我觉得很荒谬。
在我赴约之前，没有人问我头发上有什么。这不是我做的，所以当然他们今天想向我收取更多费用以便他们修复它，我拒绝了。我觉得这是他们的错，他们应该免费修复它，因为我是一个不满意的付费客户，在流程之前专门讨论了我的期望。我知道事情并不像你带来的图片那样，我上过美容学校，所以我知道这是怎么回事，通常在这个行业你总是希望你的客户开心地离开，不幸的是他们不知道座右铭。我永远不会再去这里了。
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