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Kalahari Waterparks的点评
点评：We recently stayed at Kalahari and purchased a night pass with a hotel room for the indoor water park. At check-in, we were required to pay a $200 deposit, which we were told would cover any damages to the room and could also be used for food and drinks in the water park. During our stay, we spent about $60 on food and beverages.
We were informed that the remaining balance would be refunded within 5–7 business days. After several weeks passed without receiving the refund, we contacted customer service. To our surprise, we were told that $140 had been charged for snacks allegedly consumed from the hotel room.
We were never clearly informed that the snacks in the room would be charged separately, nor did we expect such an excessive charge. The lack of transparency regarding these charges and the delay in communicating them was extremely frustrating. What started as a fun family trip ended with an unpleasant surprise and a feeling that we had been misled.
The water park itself was enjoyable, but the unexpected charges and poor handling of the deposit have left a very negative impression. I recommend that future guests carefully review all room charges and ask for written clarification regarding deposits and in-room items before checking out.
We were informed that the remaining balance would be refunded within 5–7 business days. After several weeks passed without receiving the refund, we contacted customer service. To our surprise, we were told that $140 had been charged for snacks allegedly consumed from the hotel room.
We were never clearly informed that the snacks in the room would be charged separately, nor did we expect such an excessive charge. The lack of transparency regarding these charges and the delay in communicating them was extremely frustrating. What started as a fun family trip ended with an unpleasant surprise and a feeling that we had been misled.
The water park itself was enjoyable, but the unexpected charges and poor handling of the deposit have left a very negative impression. I recommend that future guests carefully review all room charges and ask for written clarification regarding deposits and in-room items before checking out.
翻译：我们最近入住卡拉哈里度假村，并购买了包含室内水上乐园门票的房间。办理入住时，我们被要求支付200美元的押金，当时被告知这笔钱可以用于支付房间的任何损坏，也可以用于在水上乐园消费餐饮。入住期间，我们在餐饮上花费了大约60美元。
我们被告知剩余款项将在5-7个工作日内退还。几周过去了，我们仍未收到退款，于是联系了客服。令我们惊讶的是，客服告知我们，他们收取了140美元的费用，理由是我们在房间内吃了零食。
我们从未被告知房间内的零食需要单独收费，也从未预料到会有如此高额的费用。这些费用缺乏透明度，而且通知也十分迟缓，这让我们非常恼火。原本愉快的家庭旅行最终却以令人不快的意外和被误导的感觉告终。
水上乐园本身很好玩，但这些意料之外的费用和糟糕的押金处理方式给我们留下了非常糟糕的印象。我建议未来的客人仔细核对所有房间费用，并在退房前要求酒店以书面形式说明押金和房间内物品的用途。
我们被告知剩余款项将在5-7个工作日内退还。几周过去了，我们仍未收到退款，于是联系了客服。令我们惊讶的是，客服告知我们，他们收取了140美元的费用，理由是我们在房间内吃了零食。
我们从未被告知房间内的零食需要单独收费，也从未预料到会有如此高额的费用。这些费用缺乏透明度，而且通知也十分迟缓，这让我们非常恼火。原本愉快的家庭旅行最终却以令人不快的意外和被误导的感觉告终。
水上乐园本身很好玩，但这些意料之外的费用和糟糕的押金处理方式给我们留下了非常糟糕的印象。我建议未来的客人仔细核对所有房间费用，并在退房前要求酒店以书面形式说明押金和房间内物品的用途。
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