旅行
账户
Mehrnazuk1
Soft skill traing course for the two staff.
Aspire Lounge - Edinburgh Airport的点评
点评：I was extremely disappointed with my experience, as it was marked by clear prejudice. Despite having no reservation, I was told I couldn't enter, while two people behind me—who also had no reservation—were allowed in. The blonde lady at the front desk and her older colleague walking the floor were unfriendly and unprofessional throughout the situation.
I was told that I could have paid and pre-booked the lounge in a condescending manner..
I totally understandable if the lounge is full ( which was not, plenty of tables without reserved sign were available) and they are enforcing a no-entry policy for non-booked guests. However, it was entirely unacceptable for others in the same situation to be allowed in while I was turned away. After waiting and witnessing people behind me getting in, I was eventually let in, but there was no justification for this behaviour.
Looking around the lounge, I noticed there was not a single non-white person (visitors or staff), which could be a coincidence or result of targeted abuse of authority. This made the situation feel even more discriminatory and troubling.
I was told that I could have paid and pre-booked the lounge in a condescending manner..
I totally understandable if the lounge is full ( which was not, plenty of tables without reserved sign were available) and they are enforcing a no-entry policy for non-booked guests. However, it was entirely unacceptable for others in the same situation to be allowed in while I was turned away. After waiting and witnessing people behind me getting in, I was eventually let in, but there was no justification for this behaviour.
Looking around the lounge, I noticed there was not a single non-white person (visitors or staff), which could be a coincidence or result of targeted abuse of authority. This made the situation feel even more discriminatory and troubling.
翻译：我对自己的经历感到非常失望，因为这次经历带有明显的偏见。尽管没有预约，我还是被告知不能进入，而我身后的两个人——他们也没有预约——却被允许进入。前台的金发女士和她走来走去的老同事在整个过程中都很不友好、不专业。
他们以居高临下的态度告诉我，我本可以付费并预订休息室。
如果休息室客满（但并没有，有很多没有预订标志的桌子可用），我完全可以理解，他们正在执行禁止未预订客人入内的政策。然而，在我被拒之门外时，让处于同样情况的其他人进入是完全不可接受的。在等待并目睹身后的人进来后，我最终被允许进入，但这种行为是没有道理的。
环顾休息室，我注意到没有一个非白人（访客或工作人员），这可能是巧合，也可能是针对性滥用权力的结果。这使得情况显得更加歧视性和令人不安。
他们以居高临下的态度告诉我，我本可以付费并预订休息室。
如果休息室客满（但并没有，有很多没有预订标志的桌子可用），我完全可以理解，他们正在执行禁止未预订客人入内的政策。然而，在我被拒之门外时，让处于同样情况的其他人进入是完全不可接受的。在等待并目睹身后的人进来后，我最终被允许进入，但这种行为是没有道理的。
环顾休息室，我注意到没有一个非白人（访客或工作人员），这可能是巧合，也可能是针对性滥用权力的结果。这使得情况显得更加歧视性和令人不安。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
