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One of the worst customer service experiences I've ever had.
Aeronasca的点评
点评：Maybe their pilots and other staff are great, but I couldn't even move forward with booking. I contacted their official WhatsApp customer service to inquire about flight information. The price was good, and I was just ONE question away from booking with them. I asked, "What's the earliest available time on Monday?" I was ready to book as long as it wasn't too late in the morning.
Then I waited for NINE hours. During that time, I asked several times why they were ignoring my questions for so long (WhatsApp showed they had read all my messages shortly after I sent them). After NINE hours, this is literally what I got:
"Hello, I told you to send your name, but you didn't do it. For tomorrow, we have availability from 10:30-11 am. If you want, send the name and pick-up location in Nasca."
No apologies, and apparently, it was all my fault? I was simply asking for the available time slot. This is beyond ridiculous customer service. I wasn’t begging to fly with them, and this response was one of the rudest I’ve ever received in my life.
Then I waited for NINE hours. During that time, I asked several times why they were ignoring my questions for so long (WhatsApp showed they had read all my messages shortly after I sent them). After NINE hours, this is literally what I got:
"Hello, I told you to send your name, but you didn't do it. For tomorrow, we have availability from 10:30-11 am. If you want, send the name and pick-up location in Nasca."
No apologies, and apparently, it was all my fault? I was simply asking for the available time slot. This is beyond ridiculous customer service. I wasn’t begging to fly with them, and this response was one of the rudest I’ve ever received in my life.
翻译：也许他们的飞行员和其他工作人员都很棒，但我甚至无法继续预订。我联系了他们的官方 WhatsApp 客服询问航班信息。价格不错，我离预订只差一个问题。我问：“周一最早什么时候可以订？”只要早上不是太晚，我就可以预订。
然后我等了九个小时。在此期间，我多次询问他们为什么这么长时间不理会我的问题（WhatsApp 显示他们在我发送消息后不久就阅读了我所有的消息）。九个小时后，我得到的回复如下：“您好，我告诉过您发送您的姓名，但您没有发送。明天，我们上午 10:30-11 点有空。如果您愿意，请发送姓名和纳斯卡的取车地点。”
没有道歉，显然，这都是我的错？我只是在询问可用的时间段。这简直是荒谬的客户服务。我并没有恳求他们乘坐我的飞机，而这个回复是我一生中收到的最粗鲁的回复之一。
然后我等了九个小时。在此期间，我多次询问他们为什么这么长时间不理会我的问题（WhatsApp 显示他们在我发送消息后不久就阅读了我所有的消息）。九个小时后，我得到的回复如下：“您好，我告诉过您发送您的姓名，但您没有发送。明天，我们上午 10:30-11 点有空。如果您愿意，请发送姓名和纳斯卡的取车地点。”
没有道歉，显然，这都是我的错？我只是在询问可用的时间段。这简直是荒谬的客户服务。我并没有恳求他们乘坐我的飞机，而这个回复是我一生中收到的最粗鲁的回复之一。
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