点评:My first experience here was not a good one. I mistakenly went back for round two after a friend took a picture of something I would like and sent it to me. I called the store directly to speak with Anne the owner about the necklace. I specifically asked her if there were any stones missing and she assured me none were. I live 1.5 hours away and loved the piece. After being assured by her no stones were missing, I sent in my sister to pick it up for me and I paid over the phone. As soon as I got it and unwrapped it, I saw a missing stone. I called right away and she told me to look to see if it was in the wrapping. I went back to the photos my friend messaged me and zoomed in and sure enough there was a stone missing. I now need to have it repaired. She won’t give me any money off to repair it and told me I should return it to her and she will fix it. My options are 3 hours of driving round trip or paying to insure it and mail it back to her. Two strikes against her. Her customer service and attitude are horrible. I cannot imagine how she stays in business.
Buyer beware!
翻译:我在这里的第一次体验并不好。在朋友拍下我想要的东西并将其发送给我后,我错误地回到了第二轮。我直接打电话给商店,与店主安妮谈论这条项链。我特地问她是否有任何石头丢失,她向我保证没有。我住在 1.5 小时以外的地方,很喜欢这件作品。在她确认没有遗漏宝石后,我让姐姐帮我取,然后我通过电话付款。我一拿到它并打开它,就看到了一块丢失的石头。我马上打电话,她让我看看它是否在包装里。我回到朋友发给我的照片并放大,果然少了一块石头。我现在需要修理它。她不会给我任何钱来修理它,并告诉我应该把它还给她,她会修好。我的选择是 3 小时的往返车程或支付保险并邮寄给她。两次打击她。她的客户服务和态度很糟糕。我无法想象她是如何经营下去的。
买家当心!