旅行
账户
Tripadvisor用户
Subpar Service
Good Measure Brewing Co.的点评
点评：I visited Good Measure on Wednesday, April 10, a couple days after the eclipse. I arrived at 6pm and it was moderately busy. The waitress, who was also the hostess, took over 10 minutes to acknowledge me and add my party of 6 to the waiting list. I chatted with the group ahead of me and they had a similar experience upon arrival. The staff never provided an estimated wait time and just told me that I'm "on the list." On two different occasions, the waitress incorrectly called the party that she had previously sat. The waitress also sat a similar sized party that arrived after me. Finally, after an hour wait, we finally got a table.
The waitress immediately took our order, which was three burgers, fries, and a side of mac and cheese. After taking our orders, she came to our table multiple times to refill drinks and give us silverware. She brought three sets of utensils because that was "all the clean ones available in the kitchen." After nearly an hour of waiting patiently with three hungry kids, the waitress came back to our table and told us that our order never made it into their system. She requested that we repeat it so she can re-enter it. We were done at that point!
Since we had already wasted two hours without getting any food, I asked the bartender for the manager on duty. The bartender stated that she wasn't a manager but she was "in charge." I explained the whole situation and asked what could be done to resolve these issues. She stated that she wasn't in a position to provide any remediation but would give me the contact information of the people that could help.
The next day, I emailed Liz Frazer and Scott Kerner, to share my experience. I assume they are the owners and/or restaurant managers. Neither one of them has responded to my email. Very poor service and I didn't even get to try the food. Shame on management for not responding or taking responsibility to make things right.
The waitress immediately took our order, which was three burgers, fries, and a side of mac and cheese. After taking our orders, she came to our table multiple times to refill drinks and give us silverware. She brought three sets of utensils because that was "all the clean ones available in the kitchen." After nearly an hour of waiting patiently with three hungry kids, the waitress came back to our table and told us that our order never made it into their system. She requested that we repeat it so she can re-enter it. We were done at that point!
Since we had already wasted two hours without getting any food, I asked the bartender for the manager on duty. The bartender stated that she wasn't a manager but she was "in charge." I explained the whole situation and asked what could be done to resolve these issues. She stated that she wasn't in a position to provide any remediation but would give me the contact information of the people that could help.
The next day, I emailed Liz Frazer and Scott Kerner, to share my experience. I assume they are the owners and/or restaurant managers. Neither one of them has responded to my email. Very poor service and I didn't even get to try the food. Shame on management for not responding or taking responsibility to make things right.
翻译：日食发生几天后，即 4 月 10 日星期三，我去了 Good Measure。我下午 6 点到达，那里人很多。女服务员，同时也是女主人，花了 10 多分钟才接待我，并将我们 6 人的团队添加到等候名单中。我与前面的团队聊天，他们到达时也有类似的经历。工作人员从未提供预计等待时间，只是告诉我我“在名单上”。女服务员两次错误地称呼了她之前坐过的那群人。女服务员还为在我之后到达的类似规模的团队坐过。最后，经过一个小时的等待，我们终于有了一个桌子。
女服务员立即记下了我们的订单，包括三个汉堡、薯条和一份奶酪通心粉。记下我们的订单后，她多次来到我们的桌子旁续饮料并给我们餐具。她带了三套餐具，因为那是“厨房里所有干净的餐具”。在和三个饥饿的孩子一起耐心等待了将近一个小时之后，女服务员回到我们的桌子旁，告诉我们我们的订单没有进入他们的系统。她要求我们重复一遍，以便她可以重新输入。那时我们就完了！
由于我们已经浪费了两个小时没有吃到任何食物，我问酒保值班经理。酒保说她不是经理，但她是“负责人”。我解释了整个情况，并询问可以做些什么来解决这些问题。她说她无法提供任何补救措施，但会给我可以提供帮助的人的联系信息。
第二天，我给 Liz Frazer 和 Scott Kerner 发了电子邮件，分享我的经历。我猜他们是老板和/或餐厅经理。他们俩都没有回复我的电子邮件。服务非常差，我甚至没有尝到食物。管理层没有回应或承担责任来纠正问题，真是可耻。
女服务员立即记下了我们的订单，包括三个汉堡、薯条和一份奶酪通心粉。记下我们的订单后，她多次来到我们的桌子旁续饮料并给我们餐具。她带了三套餐具，因为那是“厨房里所有干净的餐具”。在和三个饥饿的孩子一起耐心等待了将近一个小时之后，女服务员回到我们的桌子旁，告诉我们我们的订单没有进入他们的系统。她要求我们重复一遍，以便她可以重新输入。那时我们就完了！
由于我们已经浪费了两个小时没有吃到任何食物，我问酒保值班经理。酒保说她不是经理，但她是“负责人”。我解释了整个情况，并询问可以做些什么来解决这些问题。她说她无法提供任何补救措施，但会给我可以提供帮助的人的联系信息。
第二天，我给 Liz Frazer 和 Scott Kerner 发了电子邮件，分享我的经历。我猜他们是老板和/或餐厅经理。他们俩都没有回复我的电子邮件。服务非常差，我甚至没有尝到食物。管理层没有回应或承担责任来纠正问题，真是可耻。
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