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El A
Terrible customer service and transport
Airboat Adventures的点评
点评：The tour itself was good, however the customer service and transport was abysmal. We were told to look out for bus 114 on our return. After our tour 114 was nowhere to be seen. We waited for a while and saw bus 115 and 01. After a while we enquired at the desk, who informed us that 114 had left, and that they had called the passengers. We said there was no way this could have been, as we were stood right outside the front the whole time. The lady behind the desk was rude and said that it was definitely here. We asked if there could have been a different number and she assured us that the 114 had certainly been and gone. There was nowhere to sit and wait, and in the extreme heat it was an incredibly uncomfortable situation. There was very little in the way of customer service, and rather we were made to feel ridiculed. About 5 staff members stood watching this interaction, and all began laughing raucously as soon as we stepped outside. She rung the bus driver, who then returned to get us, with the passengers still on board, who were clearly irritated at the delay to their journey. We tried to talk to the bus driver to apologise for the inconvenience and figure out the confusion, but we were ignored. We then saw that the bus was actually the 01, and not the 114. Therefore, despite the adamant assurance from the reception staff, the 114 never did arrive. There were also two people on the bus who were not originally meant to be on the bus, who said that the bus driver waved them on, which we assume made up the correct numbers and therefore he left. An extremely disappointing end to the trip. Terrible customer service for quite a pricey excursion!
翻译：行程本身不错，但客服和交通却糟糕透顶。我们被告知回程时要留意114路公交车。但行程结束后，114路公交车却不见踪影。我们等了一会儿，看到了115路和1路公交车。过了一会儿，我们去服务台询问，他们说114路公交车已经开走了，他们已经通知了乘客。我们说这不可能，因为我们一直站在前面。服务台后面的女士很粗鲁，说114路公交车肯定就在这儿。我们问是不是其他车号的，她保证114路公交车肯定来过，而且已经开走了。根本没地方坐等，而且天气酷热，这种尴尬的处境真是令人难以忍受。服务人员的服务态度很差，反而让我们感觉自己被嘲笑了。大约有五个工作人员站在一旁看着我们，我们一走出去，所有人都放声大笑起来。她打电话给巴士司机，司机随后回来接我们，车上的乘客还在车上，显然对旅程延误感到恼火。我们试图与巴士司机沟通，为造成的不便道歉并解释原因，但他置之不理。之后我们才发现，这辆巴士实际上是01路，而不是114路。因此，尽管接待人员一再保证，114路车最终还是没到。车上还有两个原本不应该上车的人，他们说是巴士司机挥手示意他们上车的，我们猜想这应该是号码牌上的数字，所以他才离开。这次旅行的结局令人极其失望。这么贵的行程，竟然有如此糟糕的客户服务！
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