Very disssapointed, won't be back!
Bannatyne Health Club And Spa - Durham的点评
点评:I booked me and my 14yr old daughter for a spa day for her birthday, I asked back in July (face to face) if teens could use the full spa and I was told yes, I also rang and this was confirmed over the phone yes. I went and booked two treatments and I was aware I could buy the day pass as i have used this spa on a few occasions as its my go too. However on arrival we were told we could not use the spa facilities due to my daughters age! I respect the policy however this SHOULD have been told to myself when I asked the question TWICE previously!! My daughter was very upset by this as this was her birthday gift, wasted day waiting around until treatments (12:45 & 2pm as there was no time too go home and come back again! Very disssapointed in the lack of correct information and will NOT be returning although I always raved about the days here!! Paid for x2 30 minutes treatments which one lasted 14 minutes and second treatment lasted 17 minutes, if the consultation part is meant to be included in the 30 minutes, it should be stated very CLEARLY that your actual treatment what you paid for does NOT last 30 minutes. I felt heartly sorry for my daughter as if I let her down! Very unhappy and will not be returning.
Jade
翻译:我为我和我 14 岁的女儿预订了一天的 Spa 来庆祝她的生日,我在 7 月(面对面)询问青少年是否可以使用全套 Spa,他们说可以,我也打电话确认了,他们说可以。我去预订了两次治疗,我知道我可以买一天的通行证,因为我去过几次这个 Spa,这也是我的首选。然而,到达后,我们被告知由于我女儿的年龄,我们不能使用 Spa 设施!我尊重这项政策,但当我之前两次问这个问题时,我应该告诉自己这一点!!我女儿对此非常不高兴,因为这是她的生日礼物,浪费了一天时间等待治疗(12:45 和下午 2 点,因为没有时间回家再回来!非常失望,因为缺乏正确的信息,不会再来了,虽然我总是对在这里的日子赞不绝口!!支付了 2 次 30 分钟的治疗费用,其中一次持续了 14 分钟,第二次治疗持续了 17 分钟,如果咨询部分应该包含在 30 分钟内,那么应该非常清楚地说明您支付的实际治疗时间不会持续 30 分钟。我为我的女儿感到由衷的抱歉,好像我让她失望了!非常不开心,不会再来了。
Jade