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Abrupt staff member
Activate Sports Club的点评
点评：I have been coming to Baobab for many years and have always used the Activate Gym during my stay. Unfortunately, this year I did not experience the warm and welcoming atmosphere that I have come to expect.
While I was waiting for the gym to open, another hotel guest arrived. When the staff member opened the door, he immediately asked whether the guest was staying at the hotel and informed him that he needed to bring a towel. He then sent the guest back to reception to collect one. While I understand that this is the gym's policy, the way it was communicated came across as unnecessarily abrupt.
When the guest returned with a towel, he tried to explain that he felt the interaction could have been handled more politely. Unfortunately, the conversation quickly escalated. The staff member repeatedly spoke with his hands raised very close to the guest's face. Despite being asked several times not to do so, he continued. At one point, the guest asked me to help defuse the situation.
I fully appreciate that staff have a responsibility to enforce the gym's rules. However, I believe this situation could easily have been avoided with a friendlier and more welcoming approach.
As a long-standing guest, I found it disappointing to witness this interaction, as it detracted from the positive experience I have always associated with my visits.
I hope this feedback is received in the constructive spirit in which it is intended, and that it helps ensure future guests continue to receive the warm hospitality that has always been one of Baobab's strengths.
While I was waiting for the gym to open, another hotel guest arrived. When the staff member opened the door, he immediately asked whether the guest was staying at the hotel and informed him that he needed to bring a towel. He then sent the guest back to reception to collect one. While I understand that this is the gym's policy, the way it was communicated came across as unnecessarily abrupt.
When the guest returned with a towel, he tried to explain that he felt the interaction could have been handled more politely. Unfortunately, the conversation quickly escalated. The staff member repeatedly spoke with his hands raised very close to the guest's face. Despite being asked several times not to do so, he continued. At one point, the guest asked me to help defuse the situation.
I fully appreciate that staff have a responsibility to enforce the gym's rules. However, I believe this situation could easily have been avoided with a friendlier and more welcoming approach.
As a long-standing guest, I found it disappointing to witness this interaction, as it detracted from the positive experience I have always associated with my visits.
I hope this feedback is received in the constructive spirit in which it is intended, and that it helps ensure future guests continue to receive the warm hospitality that has always been one of Baobab's strengths.
翻译：我多年来一直光顾Baobab酒店，每次入住期间都会使用Activate健身房。遗憾的是，今年我并没有感受到往常那种热情友好的氛围。
在我等待健身房开放期间，另一位酒店客人到了。工作人员打开门后，立即询问客人是否是酒店住客，并告知他需要自带毛巾。然后，他让客人回前台取毛巾。虽然我理解这是健身房的规定，但工作人员的沟通方式显得过于生硬。
客人拿了毛巾回来后，试图解释说他觉得之前的沟通方式可以更礼貌一些。然而，谈话很快升级。工作人员多次举起双手，几乎贴着客人的脸说话。尽管客人多次要求他不要这样做，但他仍然我行我素。最后，客人请求我帮忙缓和一下气氛。
我完全理解工作人员有责任执行健身房的规定。然而，我认为如果采取更友好、更热情的方式，这种情况本可以轻易避免。
作为一名老顾客，我对此感到失望，因为它破坏了我一直以来对入住体验的美好回忆。
我希望我的反馈能被对方以建设性的态度看待，并有助于确保未来的客人继续享受到Baobab酒店一贯的热情款待。
在我等待健身房开放期间，另一位酒店客人到了。工作人员打开门后，立即询问客人是否是酒店住客，并告知他需要自带毛巾。然后，他让客人回前台取毛巾。虽然我理解这是健身房的规定，但工作人员的沟通方式显得过于生硬。
客人拿了毛巾回来后，试图解释说他觉得之前的沟通方式可以更礼貌一些。然而，谈话很快升级。工作人员多次举起双手，几乎贴着客人的脸说话。尽管客人多次要求他不要这样做，但他仍然我行我素。最后，客人请求我帮忙缓和一下气氛。
我完全理解工作人员有责任执行健身房的规定。然而，我认为如果采取更友好、更热情的方式，这种情况本可以轻易避免。
作为一名老顾客，我对此感到失望，因为它破坏了我一直以来对入住体验的美好回忆。
我希望我的反馈能被对方以建设性的态度看待，并有助于确保未来的客人继续享受到Baobab酒店一贯的热情款待。
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