下载App
资质规则
旅行
账户
Rrezarta B
Willing to Pay, Met With Hostility — An Appalling Welcome for Foreign Business Visitors
Royal Mall的点评
点评：Absolutely horrendous parking and security experience.
The parking situation at Royal Mall was an absolute nightmare, made considerably worse by the dismissive and confrontational attitude we experienced from the security personnel.
What made the situation particularly unacceptable was that even after offering to pay for the parking, instead of receiving a straightforward explanation or any attempt to resolve the issue professionally, we were met with a dismissive attitude and unnecessary confrontation.
This treatment was directed toward two business-oriented women who are foreign citizens and are actively investing and doing business in Kosovo. Regardless of who a visitor is, nobody should be treated this way—but it is especially disappointing to see international visitors and investors leave with this kind of impression over something as basic as parking.
Security personnel are supposed to provide order, assistance, and clear communication—not turn a minor parking matter into an unpleasant confrontation. Courtesy costs nothing, particularly when customers are actively trying to cooperate and are even offering to pay.
The mall itself may have plenty to offer, but the parking and security experience was appalling and completely overshadowed the visit. Management should seriously review how the parking operation is handled and, more importantly, how security personnel are trained to communicate with customers and foreign visitors.
For a commercial property that presumably wants to welcome customers, businesses, tourists, and international investment, this is an extraordinarily poor first impression of hospitality and professionalism.
We left not because of the parking fee—we were willing to pay it—but because of how we were treated while trying to resolve the situation.
The parking situation at Royal Mall was an absolute nightmare, made considerably worse by the dismissive and confrontational attitude we experienced from the security personnel.
What made the situation particularly unacceptable was that even after offering to pay for the parking, instead of receiving a straightforward explanation or any attempt to resolve the issue professionally, we were met with a dismissive attitude and unnecessary confrontation.
This treatment was directed toward two business-oriented women who are foreign citizens and are actively investing and doing business in Kosovo. Regardless of who a visitor is, nobody should be treated this way—but it is especially disappointing to see international visitors and investors leave with this kind of impression over something as basic as parking.
Security personnel are supposed to provide order, assistance, and clear communication—not turn a minor parking matter into an unpleasant confrontation. Courtesy costs nothing, particularly when customers are actively trying to cooperate and are even offering to pay.
The mall itself may have plenty to offer, but the parking and security experience was appalling and completely overshadowed the visit. Management should seriously review how the parking operation is handled and, more importantly, how security personnel are trained to communicate with customers and foreign visitors.
For a commercial property that presumably wants to welcome customers, businesses, tourists, and international investment, this is an extraordinarily poor first impression of hospitality and professionalism.
We left not because of the parking fee—we were willing to pay it—but because of how we were treated while trying to resolve the situation.
翻译：糟糕透顶的停车体验与安全管理服务。
皇家购物中心的停车状况简直是一场噩梦，而安保人员那种漠不关心且充满敌意的态度更是让情况雪上加霜。
最让人无法接受的是，即便我们主动提出支付停车费，也未能得到清晰的解释，更没人试图以专业的方式解决问题。我们遭遇了漠视的态度以及不必要的对抗。
这种对待方式是针对两位以经商为业的外国女性，她们正在科索沃积极投资并开展业务。无论来访者是谁，都不应受到此类对待——但最令人失望的是，国际访客和投资者仅仅因为停车这种最基本的事情就留下了如此负面的印象。
安保人员理应维护秩序、提供帮助。保持礼貌与清晰的沟通——切勿把一件小小的停车问题演变成一场不愉快的冲突。礼貌无需成本，尤其是在顾客主动配合并甚至愿意付费的情况下。
这座购物中心本身或许有很多可看可玩之处，但糟糕的停车体验和安全状况实在令人难以忍受，完全破坏了整个游览体验。管理层应当认真审视停车管理流程，更重要的是……安保人员是如何接受培训以与顾客及外国游客沟通的？
对于一家显然希望吸引顾客、商家、游客以及国际投资的商业场所而言，这种待客态度和专业水平实在给人留下了极其糟糕的第一印象。
我们离开并非因为停车费——我们愿意支付这笔费用——而是因为在试图解决问题的过程中我们所受到的对待。
皇家购物中心的停车状况简直是一场噩梦，而安保人员那种漠不关心且充满敌意的态度更是让情况雪上加霜。
最让人无法接受的是，即便我们主动提出支付停车费，也未能得到清晰的解释，更没人试图以专业的方式解决问题。我们遭遇了漠视的态度以及不必要的对抗。
这种对待方式是针对两位以经商为业的外国女性，她们正在科索沃积极投资并开展业务。无论来访者是谁，都不应受到此类对待——但最令人失望的是，国际访客和投资者仅仅因为停车这种最基本的事情就留下了如此负面的印象。
安保人员理应维护秩序、提供帮助。保持礼貌与清晰的沟通——切勿把一件小小的停车问题演变成一场不愉快的冲突。礼貌无需成本，尤其是在顾客主动配合并甚至愿意付费的情况下。
这座购物中心本身或许有很多可看可玩之处，但糟糕的停车体验和安全状况实在令人难以忍受，完全破坏了整个游览体验。管理层应当认真审视停车管理流程，更重要的是……安保人员是如何接受培训以与顾客及外国游客沟通的？
对于一家显然希望吸引顾客、商家、游客以及国际投资的商业场所而言，这种待客态度和专业水平实在给人留下了极其糟糕的第一印象。
我们离开并非因为停车费——我们愿意支付这笔费用——而是因为在试图解决问题的过程中我们所受到的对待。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
