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Terrible customer service
The Jericho Kitchen Cookery School的点评
点评：I feel really gutted reading the other reviews. Our cooking class was cancelled three days before the course was due to run due to sickness. We opted for a refund as the other courses weren't quite suitable. Unfortunately the owner then posted on social media on the day it was due to run that she and the chef were meeting up to plan their business together. The same chef that was too poorly to travel to run the class, was able to travel to meet up. Despite prompting for the refund, we were then told the owner had been away and couldn't respond to our messages. We received the refund five days after requesting.
If there are legitimate reasons to cancel, that is fine, but to boast on social media on the day of cancelled event and how blessed you are and how excited you are to build your 'little business' with the person who was allegedly too poorly to travel, it really does show poor customer service and treatment of customers.
It is such a shame as we were planning to do a class every few months or so. Now I wouldn't waste my time on such a poorly run business with such blatant disregard for its customers.
If there are legitimate reasons to cancel, that is fine, but to boast on social media on the day of cancelled event and how blessed you are and how excited you are to build your 'little business' with the person who was allegedly too poorly to travel, it really does show poor customer service and treatment of customers.
It is such a shame as we were planning to do a class every few months or so. Now I wouldn't waste my time on such a poorly run business with such blatant disregard for its customers.
翻译：读其他评论我真的感到很沮丧。由于生病，我们的烹饪课在开课前三天被取消了。我们选择退款，因为其他课程不太合适。不幸的是，店主随后在社交媒体上发帖称，她和厨师正在开会，一起计划他们的业务。这位因身体状况太差而无法出差去主持课程的厨师，能够出差去见面。尽管提示退款，但我们随后被告知店主已经离开并且无法回复我们的消息。我们在申请五天后收到退款。
如果有正当理由取消，那没问题，但要在活动取消当天在社交媒体上夸耀自己是多么幸运，以及与据称因贫困而无力合作的人建立自己的“小生意”是多么兴奋。旅行，它确实表现出糟糕的客户服务和对待客户的态度。
真是遗憾，因为我们计划每隔几个月左右上一次课。现在我不会把时间浪费在这样一家经营不善、公然漠视客户的企业上。
如果有正当理由取消，那没问题，但要在活动取消当天在社交媒体上夸耀自己是多么幸运，以及与据称因贫困而无力合作的人建立自己的“小生意”是多么兴奋。旅行，它确实表现出糟糕的客户服务和对待客户的态度。
真是遗憾，因为我们计划每隔几个月左右上一次课。现在我不会把时间浪费在这样一家经营不善、公然漠视客户的企业上。
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