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meryl18
Very Rude Manager
Hot Springs Resort and Spa的点评
点评：I am local and have been here many times. I had good experiences until the last 8 or 9 years. The manager under new ownership was cold, demanding and unhelpful. Yesterday was just awful! I was in a larger group of mostly local retirees that had reserved two tubs. The manager was unable or unwilling to tell us how to register. After a long confusing delay, a system was finally developed to get the process started (with the group leader registering everyone). Then, since almost no one knew to go outside to look for the changing booths , she started yelling "Everyone has to get out of here unless they're buying something! I can't concentrate!" The leader was so upset, she had to step outside before the process was complete. It was definitely NOT a relaxing or pleasant experience. I will not go back unless it changes ownership. I gave more than one star due to prior good experiences and the kindness of the rest of the staff, especially Rebecca.
翻译：我是当地人，来过这里很多次。直到最近 8 或 9 年，我的体验都很好。新老板的经理冷漠、苛刻、不乐于助人。昨天简直糟透了！我和一群大部分是当地退休人员的人在一起，他们预订了两个浴缸。经理无法或不愿意告诉我们如何注册。经过长时间的混乱延迟后，终于开发出了一个系统来开始这个过程（由组长为每个人注册）。然后，由于几乎没有人知道去外面找换衣间，她开始大喊“每个人都必须离开这里，除非他们买东西！我无法集中注意力！”领队非常沮丧，她不得不在流程完成前走到外面。这绝对不是一个轻松或愉快的经历。除非它更换所有者，否则我不会再去。由于之前的良好体验和其他员工的友善，尤其是 Rebecca，我给了不止一颗星。
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