Car unavailable and not told until we arrived - Car Chase Heroes (Bicester) - Car Chase Heroes - 285条旅客点评与比价

Amy R

Car unavailable and not told until we arrived

Car Chase Heroes的点评

2026年08月24日发布于: 海外

点评：Poor experience due to unavailable car and poor organisation
Unfortunately, we had a disappointing experience with the driving day. We had booked two experiences through Virgin with the intention of spending the day together and each driving a car of our choice.
When we arrived on the morning of the experience, we were informed that one of the cars we had specifically booked was unavailable. No clear explanation was given as to why the car was unavailable. We were then given two options: either call after the weekend to rearrange the experience for another date, which we did not want to do as the whole point was to enjoy the day together and we had already travelled to the venue and paid for parking, or choose an alternative car on the day.
The alternative options were extremely limited. We were only given three cars to choose from, and were simply told the names of the vehicles without being shown any photographs or given any information about their specifications or features. This meant we were essentially expected to choose a car without knowing what it looked like or what the experience would be like. One of the car options offered was a 4x4 experience, which was completely different from the driving experience we had originally booked.
What was particularly disappointing was that, while this was happening, we were still being encouraged to pay an additional £10 each for fast laps/practice laps. This felt inappropriate given that I wasn't even able to receive the experience I had paid for in the first place. Rather than trying to sell additional upgrades, it would have been much more appropriate and appreciated if something like this had been offered as compensation for the unavailable car.
After looking into the alternative cars ourselves, we found that the options we had been given were considerably more basic and appeared to be among the less popular choices. As a result, we decided not to take an alternative experience and instead requested a refund after the weekend.
Unfortunately, dealing with the refund was another frustrating part of the experience. It took over a month to receive a response, and I had to make further phone calls myself in order to make any progress towards receiving some money back. There was also very little acknowledgement or apology for the fact that the experience we had specifically paid for could not be provided, and no meaningful compensation was offered for the inconvenience caused.
The other driving experience that my dad was able to complete was enjoyable, and the instructor he had was excellent. However, the general organisation of the day was poor. We ended up waiting over two hours for his experience, with very little information provided about timings or when we should expect to be called. There was a lot of unnecessary waiting around, and it was also frustrating to see people who had arrived for the same time slot but checked in after being taken out ahead of others seemingly based on the venue's online system.
Overall, while the actual driving experience my dad received was good, the organisation, communication and handling of the unavailable car fell well below what we expected. We had travelled specifically for this experience and had paid for parking and other associated costs, so it was particularly disappointing that there was no proactive attempt to resolve the issue or compensate us appropriately. The lack of communication following the event also made an already disappointing experience even more frustrating.

翻译：由于车辆无法使用且组织混乱，体验体验极差。
很遗憾，这次驾驶体验让我们大失所望。我们通过Virgin预订了两项体验项目，本打算一起度过这一天，并各自驾驶自己挑选的车型。
体验当天早上，我们得知原先特意预订的一辆车无法使用。对于车辆无法使用的原因，对方并未给出任何明确解释。随后我们面临两个选择：要么在周末后打电话重新安排体验日期，但我们并不想这么做——因为初衷就是一起享受这一天，而且我们已经抵达现场并支付了停车费；要么就在当天选择另一辆车。
可供选择的替代车型极其有限。我们只有三款车可以挑选。他们只是被告知了车辆的名称，却没看到任何照片，也没有获得关于车辆规格或特性的任何信息。这意味着我们实际上是在完全不知道车辆外观如何、驾驶体验会怎样的情况下做出选择的。所提供的车型选项中有一个是四驱车型，这与我们最初预订的驾驶体验截然不同。
最令人失望的是，就在这种情况发生时。我们仍然被劝说每人再支付10英镑以体验快速圈速/练习圈速。但鉴于我连最初付费想要体验的项目都未能获得，这种做法显得很不妥当。与其试图推销额外的升级服务，倒不如提供类似的东西作为无法使用那辆赛车的补偿，那样才会更合适且更能赢得大家的认可。
在我们自行考察了其他可选择的赛车之后。我们发现，所提供的选项都相当基础，而且似乎属于不太受欢迎的选择。因此，我们决定不选择其他体验项目，而是在周末后申请退款。

遗憾的是，处理退款的过程同样令人沮丧。我们等了一个多月才收到回复，为了能顺利拿到退款，我还不得不亲自多次打电话沟通。对于我们专门花钱购买的体验却未能提供这一事实，几乎没有任何承认或道歉，对于由此造成的不便也并未给予任何实质性补偿。
我父亲完成的另一次驾驶体验倒是挺愉快的，给他授课的教练也非常出色。不过当天的整体组织工作却很糟糕。我们最终等了两个多小时才轮到他体验。关于时间安排以及我们何时会被叫到，几乎没有任何信息提供。我们不得不无谓地等待了很长时间；更让人沮丧的是，有些和我们预约在同一时间段的人，却似乎是根据场馆的在线系统被优先安排体验，比我们更早完成流程。
总的来说，虽然我父亲的驾驶体验本身不错，但整个活动的组织、沟通方式，以及对于车辆无法使用这一情况的处理，都远远未达到我们的预期。我们专门为了这次体验而前来，还支付了停车费及其他相关费用。因此，对方既没有积极设法解决问题，也没有给予我们适当的补偿，这实在令人失望至极。事件发生后，对方毫无沟通可言，使得本已糟糕的体验变得更加令人沮丧。

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