Le Boat, Canal du Midi, France - Le Boat - Castelnaudary (Castelnaudary) - Le Boat - Castelnaudary - 359条旅客点评与比价

Gill M

Le Boat, Canal du Midi, France

Le Boat - Castelnaudary的点评

2026年10月22日发布于: 海外

点评：This company is undoubtedly the worst I have ever had to deal with. They describe their boats as luxury, stylish and well appointed. The boat was tatty and dated throughout, with gaffer tape holding the windows in place, doors which didn't lock, damaged floors and worktops, loose shower fitting and toilet seat to name but a few. The kitchen equipment consisted of 2 frying pans & 1 saucepan with no lid, broken cutlery and utensils, two gas rings which didn't work properly, no wine glasses. We were expected to make up the beds ourselves and to clean the the floors, toilets and showers at the end of our stay, or pay 120 euros for them to do it. We paid 12 euros for an 'ecological cleaning kit', which consisted of a small bottle of washing up liquid, a small bottle of kitchen degreaser & a small bottle of insect repellent, 1 thin cloth & 1 small sponge; no toilet or floor cleaner, no gloves, no mop or bucket. I questioned if the boats were cleaned in between customers and was told that they were, but it was quicker if I did it. I do not go on holiday to spend my last day cleaning. Even the most basic of budget hotels does not expect this. The toilet tanks had been disconnected which meant that raw sewage was discharged into the canal, where it is allegedly same to swim. The promised 'al fresco' dining was impossible due the pathetic lighting on the deck. The internal steering position was disconnected, meaning we had to steer from outside even when it was raining. All other customers of Le Boat we encountered on our trip had the same level of dissatisfaction. I could go on, but hopefully you get the picture.
When we complained to the Customer Services, after numerous emails, we were offered a £200 voucher off our next booking. There will be no next booking. Eventually a further £200 was offered as a 'goodwill gesture'. This was supposed to be the trip of a lifetime and cost us almost £3000 for 10 days, incl. insurance, fuel etc. Sadly, it came nowhere near living up to expectations.

翻译：这家公司毫无疑问是我接触过的最糟糕的一家。他们把自己的游艇吹嘘为豪华、时尚且设施齐全。但实际上，那艘游艇破旧又过时：窗户是用胶带粘住的，门无法上锁，地板和台面也有损坏；淋浴器与马桶座圈也都松动了，这只是其中的一些问题而已。厨房里只有两个煎锅和一个没盖子的煮锅，餐具和厨具也破旧不堪；两个燃气灶头无法正常使用，连酒杯都没有。我们被要求自己整理床铺，并在离开时打扫地板、厕所和淋浴间；否则就得支付120欧元请工作人员来做这些事。我们花了12欧元购买所谓的“环保清洁套装”，里面只有一小瓶洗洁精、一小瓶厨房去油剂、一小瓶驱虫剂、一块薄布和一块小海绵；既没有厕所或地板清洁剂，也没有手套、拖把或水桶。我曾询问游船在接待完每位顾客后是否会进行清洁，得到的答复是确实会清洁，但由我来做会更快。我度假可不是为了在最后一天来搞清洁的。就算是最便宜的经济型旅馆也不会有这种要求。厕所的储水罐被拆掉了，导致未经处理的污水直接排入运河，据说在那里还能游泳呢。由于甲板上的照明极其糟糕，原本承诺的“露天用餐”也根本无法实现。内部的转向控制装置出现了故障，这意味着即使在下雨天我们也不得不从外部来进行转向操作。我们在旅途中遇到的其他所有Le Boat的顾客也都有同样的不满情绪。我还可以继续列举更多问题，不过希望您已经明白情况了。

我们给客服部门发了很多邮件进行投诉后，他们提出可以给我们200英镑的代金券，用于下次预订。但我们不会再预订了。最终，他们又以“诚意之举”为由额外提供了200英镑的补偿。这本应是我们一生中难忘的旅行，10天的行程花费了我们近3000英镑，这还包括了保险、燃油等费用。可惜的是，实际体验远远没有达到预期。

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