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Worst Experience Ever – Broken Kart, Empty Promises, Rude Staff
Whiteriver Park Kart Racing Circuit的点评
点评：Congratulations – you’ve managed to deliver one of the worst customer experiences I’ve ever had. I came to your track expecting a proper racing session, but instead I paid €100 for a broken kart and was treated with disrespect and total incompetence.
From lap one, my kart was clearly not functioning – no acceleration, poor handling, a complete joke. I flagged it immediately and was told it would be changed. That was a lie. No one changed anything. No one cared. I drove a useless machine while everyone else actually raced.
You had every opportunity to fix this and do the bare minimum: replace the kart. Instead, your staff did nothing. Not just useless – rude and indifferent too. I was ignored, dismissed, and left to waste my time and money. Is this your idea of “customer service”? Because from my side, it looked more like daylight robbery.
To be clear:
• I paid €100 for a broken experience.
• I was promised help and got none.
• Your team offered no support, no solution, not even basic courtesy.
If this is how you run your business, you should be embarrassed. I didn’t just leave disappointed – I left feeling scammed.
I expect a full refund, or at the very least, some form of compensation. If not, I’ll make sure others know exactly what to expect from your so-called racing experience.
Sincerly Bocsan Sergiu
From lap one, my kart was clearly not functioning – no acceleration, poor handling, a complete joke. I flagged it immediately and was told it would be changed. That was a lie. No one changed anything. No one cared. I drove a useless machine while everyone else actually raced.
You had every opportunity to fix this and do the bare minimum: replace the kart. Instead, your staff did nothing. Not just useless – rude and indifferent too. I was ignored, dismissed, and left to waste my time and money. Is this your idea of “customer service”? Because from my side, it looked more like daylight robbery.
To be clear:
• I paid €100 for a broken experience.
• I was promised help and got none.
• Your team offered no support, no solution, not even basic courtesy.
If this is how you run your business, you should be embarrassed. I didn’t just leave disappointed – I left feeling scammed.
I expect a full refund, or at the very least, some form of compensation. If not, I’ll make sure others know exactly what to expect from your so-called racing experience.
Sincerly Bocsan Sergiu
翻译：恭喜——你们的客户体验真是糟糕透了！我来到你们的赛道，期待着一场精彩的比赛，结果却花了100欧元买了一辆破损的卡丁车，受到了不尊重和极其无能的对待。
从第一圈开始，我的卡丁车就明显故障——加速不灵、操控性差，简直就是个笑话。我立即举报了，他们说会换。这完全是谎言。没有人改变任何事。根本没人在乎。其他人都在认真比赛，而我开的却是一辆废车。
你们完全有机会解决这个问题，只做了最基本的：更换卡丁车。但你们的员工什么也没做。不仅没用，而且粗鲁无礼。我被无视、被解雇，只能浪费时间和金钱。这就是你们所谓的“客户服务”吗？因为在我看来，这更像是光天化日下的抢劫。
需要澄清的是：
• 我花了100欧元买了一次破损的体验。
• 他们承诺会帮助我，却什么也没得到。
• 你们的团队没有提供支持，没有解决方案，甚至连基本的礼貌都没有。
如果你们的经营方式就是这样，你们应该感到羞愧。我离开时不仅仅是失望，更是觉得自己被骗了。
我希望得到全额退款，或者至少得到某种形式的补偿。如果没有，我会让其他人清楚地知道你们所谓的赛车体验究竟是什么样的。
此致，博克桑·塞尔吉乌
从第一圈开始，我的卡丁车就明显故障——加速不灵、操控性差，简直就是个笑话。我立即举报了，他们说会换。这完全是谎言。没有人改变任何事。根本没人在乎。其他人都在认真比赛，而我开的却是一辆废车。
你们完全有机会解决这个问题，只做了最基本的：更换卡丁车。但你们的员工什么也没做。不仅没用，而且粗鲁无礼。我被无视、被解雇，只能浪费时间和金钱。这就是你们所谓的“客户服务”吗？因为在我看来，这更像是光天化日下的抢劫。
需要澄清的是：
• 我花了100欧元买了一次破损的体验。
• 他们承诺会帮助我，却什么也没得到。
• 你们的团队没有提供支持，没有解决方案，甚至连基本的礼貌都没有。
如果你们的经营方式就是这样，你们应该感到羞愧。我离开时不仅仅是失望，更是觉得自己被骗了。
我希望得到全额退款，或者至少得到某种形式的补偿。如果没有，我会让其他人清楚地知道你们所谓的赛车体验究竟是什么样的。
此致，博克桑·塞尔吉乌
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