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Non performance /Promises made not met Be very careful.
MTM Travel & Tours的点评
点评：I engaged MTM Travel and Tours to handle ground arrangements for a group of my friends, 15 in total, during September and October 2025. I paid in advance.
I arrived in Johannesburg before the group arrived and contacted Mr. Moses Malope
of MTM to confirm that he was ready for the group arriving 4 days later.
He said he had been ill and hoped to be there, but would like to see me and introduce his partner, whom I assumed would do the transfers/tours.
I said I was available any time..But no response
I asked for his partner's name and phone number.. No response.
As time was running out, I sent an ultimatum that if he didn't confirm the arrangement, I would have to find another operator.
Understand that September/October is peak season, and to get another operator
at short notice is ???
He failed to respond in time.
I contacted 3 other operators.
Two could not help. Found one and used them.
Later, Mr. Malope agreed to refund the payment I had made, which was to be paid by 6th October
Still waiting 22nd October.
I advised Mr. Malope that I would be reporting this case to all the relevant authorities, and have done so. I do expect severe sanctions from Tourism South Africa.
Should there be an amicable resolution, I will be the first to post.
I arrived in Johannesburg before the group arrived and contacted Mr. Moses Malope
of MTM to confirm that he was ready for the group arriving 4 days later.
He said he had been ill and hoped to be there, but would like to see me and introduce his partner, whom I assumed would do the transfers/tours.
I said I was available any time..But no response
I asked for his partner's name and phone number.. No response.
As time was running out, I sent an ultimatum that if he didn't confirm the arrangement, I would have to find another operator.
Understand that September/October is peak season, and to get another operator
at short notice is ???
He failed to respond in time.
I contacted 3 other operators.
Two could not help. Found one and used them.
Later, Mr. Malope agreed to refund the payment I had made, which was to be paid by 6th October
Still waiting 22nd October.
I advised Mr. Malope that I would be reporting this case to all the relevant authorities, and have done so. I do expect severe sanctions from Tourism South Africa.
Should there be an amicable resolution, I will be the first to post.
翻译：我聘请了 MTM 旅行社，负责我和一群朋友（共 15 人）在 2025 年 9 月至 10 月期间的地面行程安排。我提前付款。
我在他们到达之前就抵达了约翰内斯堡，并联系了 MTM 的 Moses Malope 先生，
确认他是否已准备好迎接四天后抵达的团队。
他说他最近身体不适，希望能到场，但想见见我，并介绍他的伴侣，我猜想他的伴侣会负责接送/行程。
我说我随时可以……但没有回复。
我问了他伴侣的姓名和电话号码，也没有回复。
由于时间紧迫，我发出最后通牒，如果他不确认安排，我就得另找其他运营商。
我明白九月/十月是旺季，在短时间内找到其他运营商是???
他没有及时回复。
我联系了另外三家运营商。
其中两家帮不上忙。我找到了一家，并使用了他们。
后来，马洛普先生同意退还我之前支付的款项，款项应在10月6日之前支付。
目前仍在等待，10月22日。
我告诉马洛普先生，我会向所有相关部门举报此事，并且已经这样做了。我预计南非旅游局会采取严厉的制裁措施。
如果双方能达成友好解决方案，我会第一时间发布消息。
我在他们到达之前就抵达了约翰内斯堡，并联系了 MTM 的 Moses Malope 先生，
确认他是否已准备好迎接四天后抵达的团队。
他说他最近身体不适，希望能到场，但想见见我，并介绍他的伴侣，我猜想他的伴侣会负责接送/行程。
我说我随时可以……但没有回复。
我问了他伴侣的姓名和电话号码，也没有回复。
由于时间紧迫，我发出最后通牒，如果他不确认安排，我就得另找其他运营商。
我明白九月/十月是旺季，在短时间内找到其他运营商是???
他没有及时回复。
我联系了另外三家运营商。
其中两家帮不上忙。我找到了一家，并使用了他们。
后来，马洛普先生同意退还我之前支付的款项，款项应在10月6日之前支付。
目前仍在等待，10月22日。
我告诉马洛普先生，我会向所有相关部门举报此事，并且已经这样做了。我预计南非旅游局会采取严厉的制裁措施。
如果双方能达成友好解决方案，我会第一时间发布消息。
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