点评:We visited for Christmas lunch which was pre booked. We paid the requested £10 pp deposit to secure our booking. One of our party of four was unfortunately taken poorly and couldn't join us. We let the waitress know on arrival and expected to forfeit the deposit. On paying we were told the full price for the poorly persons meal must be paid. When I queried this, the waitress said she would ask if the kitchen would plate some food up, better than nothing I suppose. However she returned to say this wasn't possible as the food they'd charged for had apparently been thrown away! How strange! I've never experienced this before and I'm not in the habit of cancelling meals, but surely to lose the deposit is enough. I don't see anything on their website on this and they ignore my email to query this. I won't be returning. Oh and I did leave a tip, sorry I did now.
翻译:我们去吃了提前预订的圣诞午餐。我们支付了每人 10 英镑的押金以确保预订。我们一行四人中,有一个人很不幸因为生病而没能加入我们。我们到达时告诉了服务员,并预计押金会被没收。付款时,我们被告知必须支付生病者餐的全价。当我询问时,服务员说她会问厨房是否会提供一些食物,我想总比没有好。然而她回来说这是不可能的,因为他们收费的食物显然被扔掉了!真奇怪!我以前从未遇到过这种情况,我也没有取消用餐的习惯,但损失押金肯定就够了。我在他们的网站上没有看到任何关于这方面的信息,他们忽略了我询问此事的电子邮件。我不会再来了。哦,我确实留下了小费,现在很抱歉。