点评:I booked for a specific dermalogica 60min facial as I am on medicated cream and my skin is very sensitive, I know the brand used and based on the steps in their pamflet chose this specific facial as my skin needed those specific steps/target areas. After about 30min the facial ends and when I sit up I see that a generic and harsher product range was used instead, no dermalogica in sight. When I met the therapist outside she was talking to the receptionist asking her to change the booking to reflect what she did instead. I asked her why she didn't do what I had booked for and she lied to my face saying that the receptionist must have booked it wrong and she wanted to do the shorter treatment instead. The product she used wasn't even listed on their price list so they just made the price up on the spot and tried to gaslight me about booking the nonexistent facial. I know I booked for the correct thing as the receptionist repeated it back when the booking was made and I heard the therapist asking her to change the booking as I came out the treatment room. Overall unhelpful, tried to gaslight me and messed up my skin.
翻译:我预定了 Dermalogica 60 分钟面部护理,因为我正在涂药膏,皮肤非常敏感,我知道他们用的是什么品牌,根据他们手册上的步骤,我选择了这个特定的面部护理,因为我的皮肤需要那些特定的步骤/目标区域。大约 30 分钟后,面部护理结束了,当我坐起来时,我发现他们用的是通用的、更刺激的产品系列,根本没看到 Dermalogica。当我在外面遇到治疗师时,她正在和接待员交谈,要求她更改预订以反映她所做的服务。我问她为什么不做我预订的项目,她当面撒谎说接待员一定是订错了,她想做时间更短的护理。她使用的产品甚至没有列在他们的价目表上,所以他们就当场抬高价格,并试图欺骗我预订了不存在的面部护理。我知道我预订的是正确的项目,因为接待员在预订时重复了一遍,我走出治疗室时听到治疗师要求她更改预订。总体来说没有帮助,试图欺骗我并弄乱了我的皮肤。