旅行
账户
Sean S
How to ruin a birthday surprise
Spa at Ye Olde Bell的点评
点评：We recently visited Ye Old Bell in February as part of a birthday surprise and was booked for a full spa day, including a 60-minute massage. While I would like to commend my therapist, Harriet, for her professionalism and attentiveness—she truly listened to my needs and delivered an excellent treatment—the rest of my experience at the spa was disappointing.
I was particularly concerned about the cleanliness of the restaurant, where I found the overpowering smell of food to be intrusive and not in keeping with the tranquil spa environment. When I raised this issue with the manager, I was surprised by her response, which I found to be dismissive and unprofessional. Additionally, the salt room appeared to be in need of updating, and the swings within the room were uncomfortable, further detracting from the relaxation experience.
Given the premium nature of your spa, I had much higher expectations, and these issues significantly impacted what was meant to be a special and enjoyable day.
I was particularly concerned about the cleanliness of the restaurant, where I found the overpowering smell of food to be intrusive and not in keeping with the tranquil spa environment. When I raised this issue with the manager, I was surprised by her response, which I found to be dismissive and unprofessional. Additionally, the salt room appeared to be in need of updating, and the swings within the room were uncomfortable, further detracting from the relaxation experience.
Given the premium nature of your spa, I had much higher expectations, and these issues significantly impacted what was meant to be a special and enjoyable day.
翻译：我们最近在二月份去了 Ye Old Bell，作为生日惊喜的一部分，并预订了全天水疗，包括 60 分钟的按摩。虽然我想赞扬我的治疗师 Harriet 的专业精神和细心——她真正倾听了我的需求并提供了出色的治疗——但我在水疗中心的其他体验令人失望。
我特别担心餐厅的清洁度，我发现那里食物的浓烈气味令人不快，与宁静的水疗环境不相称。当我向经理提出这个问题时，我对她的回答感到惊讶，我觉得她的回答很不屑一顾，很不专业。此外，盐室似乎需要更新，房间里的秋千也不舒服，进一步降低了放松体验。
鉴于您的水疗中心的高端性质，我对它抱有更高的期望，这些问题严重影响了原本应该特别愉快的一天。
我特别担心餐厅的清洁度，我发现那里食物的浓烈气味令人不快，与宁静的水疗环境不相称。当我向经理提出这个问题时，我对她的回答感到惊讶，我觉得她的回答很不屑一顾，很不专业。此外，盐室似乎需要更新，房间里的秋千也不舒服，进一步降低了放松体验。
鉴于您的水疗中心的高端性质，我对它抱有更高的期望，这些问题严重影响了原本应该特别愉快的一天。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
