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Do not count on Vail being "EPIC" in any way!
Vail Mountain Resort的点评
点评：I’m sharing this as a warning to anyone considering Epic Pass and assuming they can rely in any way on the "EPIC" insurance governed by Vail Resorts.
I’ve been an expert skier for over 50 years. On January 9th, I suffered a serious injury at Keystone on a groomed run, on a clear day, due to what I believe was poor grooming. I hit a major irregularity in terrain that should have been flat, which launched me and resulted in a torn Achilles and ACL.
At that point, I still had more than half the season remaining, so I filed a claim under the pass insurance.
Here’s the issue:
After going through the entire claims process—submitting paperwork, doctor’s notes, and repeatedly following up—I was ultimately denied any refund because I had already skied more than seven days that season.
That’s the part I find unacceptable.
This is a basic eligibility rule they could have told me immediately. Instead, they allowed me to go through a lengthy and frustrating process, only to deny the claim based on something they knew from the start.
This isn’t just about the denial—it’s about the lack of transparency and the time wasted.
To make matters worse, I had a similar experience last year when my daughter had a documented concussion and was medically unable to ski. Despite having a doctor’s note, her claim was also denied.
At this point, it feels less like “insurance” and more like a system designed to avoid paying claims through technicalities.
If you’re considering Epic Pass insurance, read the fine print very carefully—especially the limitations around usage days. It may not provide the protection you think it does.
I’ve been an expert skier for over 50 years. On January 9th, I suffered a serious injury at Keystone on a groomed run, on a clear day, due to what I believe was poor grooming. I hit a major irregularity in terrain that should have been flat, which launched me and resulted in a torn Achilles and ACL.
At that point, I still had more than half the season remaining, so I filed a claim under the pass insurance.
Here’s the issue:
After going through the entire claims process—submitting paperwork, doctor’s notes, and repeatedly following up—I was ultimately denied any refund because I had already skied more than seven days that season.
That’s the part I find unacceptable.
This is a basic eligibility rule they could have told me immediately. Instead, they allowed me to go through a lengthy and frustrating process, only to deny the claim based on something they knew from the start.
This isn’t just about the denial—it’s about the lack of transparency and the time wasted.
To make matters worse, I had a similar experience last year when my daughter had a documented concussion and was medically unable to ski. Despite having a doctor’s note, her claim was also denied.
At this point, it feels less like “insurance” and more like a system designed to avoid paying claims through technicalities.
If you’re considering Epic Pass insurance, read the fine print very carefully—especially the limitations around usage days. It may not provide the protection you think it does.
翻译：我分享这件事是为了提醒所有考虑购买Epic Pass并认为可以完全依赖Vail Resorts旗下“Epic”保险的人。
我滑雪经验超过50年，是一名经验丰富的滑雪者。1月9日，在一个晴朗的日子里，我在Keystone滑雪场一条压雪道上严重受伤，我认为是由于压雪机维护不当造成的。我撞上了一个本应平坦的地形上的严重凸起，导致我被甩了出去，最终造成跟腱和前交叉韧带撕裂。
当时，我的雪季还有一半以上才结束，所以我根据雪票保险提出了索赔。
问题是：
在经历了整个索赔流程——提交文件、医生证明并反复跟进——之后，我最终被拒绝退款，理由是我已经滑了超过七天。
这是我无法接受的地方。
这是一个基本的资格规定，他们本可以立即告知我。相反，他们让我经历了一个漫长而令人沮丧的流程，最终却以他们一开始就知道的事实为由拒绝了我的索赔。
这不仅仅是被拒赔的问题——而是缺乏透明度和浪费时间的问题。
更糟糕的是，去年我女儿也遇到过类似的情况，她被确诊为脑震荡，无法滑雪。尽管有医生证明，她的索赔也被拒绝了。
现在，这与其说是“保险”，不如说是一个旨在钻空子逃避赔付的系统。
如果您正在考虑购买 Epic Pass 保险，请务必仔细阅读条款细则——尤其是关于使用天数的限制。它可能无法提供您想象中的保障。
我滑雪经验超过50年，是一名经验丰富的滑雪者。1月9日，在一个晴朗的日子里，我在Keystone滑雪场一条压雪道上严重受伤，我认为是由于压雪机维护不当造成的。我撞上了一个本应平坦的地形上的严重凸起，导致我被甩了出去，最终造成跟腱和前交叉韧带撕裂。
当时，我的雪季还有一半以上才结束，所以我根据雪票保险提出了索赔。
问题是：
在经历了整个索赔流程——提交文件、医生证明并反复跟进——之后，我最终被拒绝退款，理由是我已经滑了超过七天。
这是我无法接受的地方。
这是一个基本的资格规定，他们本可以立即告知我。相反，他们让我经历了一个漫长而令人沮丧的流程，最终却以他们一开始就知道的事实为由拒绝了我的索赔。
这不仅仅是被拒赔的问题——而是缺乏透明度和浪费时间的问题。
更糟糕的是，去年我女儿也遇到过类似的情况，她被确诊为脑震荡，无法滑雪。尽管有医生证明，她的索赔也被拒绝了。
现在，这与其说是“保险”，不如说是一个旨在钻空子逃避赔付的系统。
如果您正在考虑购买 Epic Pass 保险，请务必仔细阅读条款细则——尤其是关于使用天数的限制。它可能无法提供您想象中的保障。
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