点评:Horrible experience with our booking in the hotel. We booked months in advance and suddenly, a few months afterwards, our booking was canceled due to overbooking. There was no message from the hotel, no apology no communication at all. I found out that just a few weeks ago the event manager of the hotel organized an event exactly at the dates of our booking and without even informing us or asking if we want to buy tickets for the event in order to keep our room, they just canceled the booking. I called the manager and told her, that we don’t mind paying the tickets for the event in order to keep our room and she said that she’ll check if that’s possible and she’ll call me back. At the day, when she was supposed to call, she didn’t bother to call and she wasn’t even answering her phone. Extremely unprofessional and no customer service orientation whatsoever! This is completely unacceptable for such hotel…
翻译:我们在这家酒店的预订经历太糟糕了。我们提前几个月预订了房间,但几个月后,由于超额预订,我们的预订突然被取消了。酒店没有发任何消息,没有道歉,也没有沟通。我发现,就在几周前,酒店的活动经理恰好在我们预订的日期组织了一场活动,他们甚至没有通知我们,也没有询问我们是否愿意购买活动门票以保留我们的房间,就直接取消了预订。我打电话给经理,告诉她,我们不介意支付活动门票以保留我们的房间,她说她会检查一下是否可能,然后会给我回电话。在她应该打电话的那天,她没有打电话,甚至没有接电话。非常不专业,完全没有客户服务意识!对于这样的酒店来说,这是完全不可接受的……