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Stay away from this place. Total joke!
Katarzyna Estate Ltd的点评
点评：I rarely write negative reviews, but I feel compelled to share my experience to help others avoid a very disappointing and troubling stay at Katarzyna Estate.
Despite marketing itself as a luxury 5-star property, this place is far from it. At best, it might qualify as a 1-star operation in terms of service, security, and professionalism. The amenities are underwhelming, the service is chaotic, and overall, it offers nothing remotely close to the value they charge.
What made the situation worse was the fact that my wireless charger for my phone and watch was stolen directly from my room. When I reported the incident to the staff, their response was both dismissive and completely unacceptable. They told me they do not take responsibility for stolen items – a shocking stance for any hotel, let alone one claiming to be a 5-star establishment.
When I asked what their procedure is in such a case, I was told I’d need to speak with the property manager. However, this person was apparently “too busy” to speak with me – despite the fact we were the only guests at the property during our stay. It became clear that no one had any idea how to handle the situation, and worse, no one really cared.
This kind of behavior is not only unprofessional – it’s deeply concerning. It left us with the impression that this place is not run with integrity, and quite frankly, may be involved in shady operations. The lack of accountability and basic hospitality standards only reinforces negative stereotypes and does a disservice to Bulgaria’s tourism image.
In summary: stay far away from Katarzyna Estate. It’s not worth the money, it’s not secure, and it’s certainly not a 5-star experience. What you’re left with is a feeling of being scammed — and unfortunately, no one at the property seems to care.
Despite marketing itself as a luxury 5-star property, this place is far from it. At best, it might qualify as a 1-star operation in terms of service, security, and professionalism. The amenities are underwhelming, the service is chaotic, and overall, it offers nothing remotely close to the value they charge.
What made the situation worse was the fact that my wireless charger for my phone and watch was stolen directly from my room. When I reported the incident to the staff, their response was both dismissive and completely unacceptable. They told me they do not take responsibility for stolen items – a shocking stance for any hotel, let alone one claiming to be a 5-star establishment.
When I asked what their procedure is in such a case, I was told I’d need to speak with the property manager. However, this person was apparently “too busy” to speak with me – despite the fact we were the only guests at the property during our stay. It became clear that no one had any idea how to handle the situation, and worse, no one really cared.
This kind of behavior is not only unprofessional – it’s deeply concerning. It left us with the impression that this place is not run with integrity, and quite frankly, may be involved in shady operations. The lack of accountability and basic hospitality standards only reinforces negative stereotypes and does a disservice to Bulgaria’s tourism image.
In summary: stay far away from Katarzyna Estate. It’s not worth the money, it’s not secure, and it’s certainly not a 5-star experience. What you’re left with is a feeling of being scammed — and unfortunately, no one at the property seems to care.
翻译：我很少写负面评论，但我不得不分享我的经历，帮助其他人避免在卡塔日娜庄园酒店 (Katarzyna Estate) 的住宿体验令人失望和困扰。
尽管这家酒店标榜自己是一家豪华五星级酒店，但实际上远非如此。就服务、安保和专业性而言，它最多只能算是一家一星级酒店。设施令人失望，服务混乱，总的来说，它提供的服务与收费标准相差甚远。
更糟糕的是，我的手机和手表无线充电器直接从房间里被偷了。当我向工作人员报告此事时，他们的回应既不屑一顾，又令人完全无法接受。他们告诉我，他们不对被盗物品负责——这对于任何酒店来说都是令人震惊的，更不用说一家自称是五星级酒店的酒店了。
当我询问他们在这种情况下的处理程序时，他们告诉我我需要联系物业经理。然而，尽管我们入住期间是酒店唯一的客人，但此人似乎“太忙”了，没空与我交谈。显然，没有人知道如何处理这种情况，更糟糕的是，根本没人真正关心。
这种行为不仅不专业，而且令人深感担忧。它给我们留下了这样一种印象：这家酒店缺乏诚信经营，坦白说，可能涉及一些不正当的经营活动。缺乏问责制和基本的接待标准，只会强化负面刻板印象，损害保加利亚的旅游形象。
总而言之：远离卡塔日娜庄园。它不值这个价，不安全，当然也不是五星级的体验。你只会有一种被骗的感觉——而且不幸的是，酒店里似乎没有人关心。
尽管这家酒店标榜自己是一家豪华五星级酒店，但实际上远非如此。就服务、安保和专业性而言，它最多只能算是一家一星级酒店。设施令人失望，服务混乱，总的来说，它提供的服务与收费标准相差甚远。
更糟糕的是，我的手机和手表无线充电器直接从房间里被偷了。当我向工作人员报告此事时，他们的回应既不屑一顾，又令人完全无法接受。他们告诉我，他们不对被盗物品负责——这对于任何酒店来说都是令人震惊的，更不用说一家自称是五星级酒店的酒店了。
当我询问他们在这种情况下的处理程序时，他们告诉我我需要联系物业经理。然而，尽管我们入住期间是酒店唯一的客人，但此人似乎“太忙”了，没空与我交谈。显然，没有人知道如何处理这种情况，更糟糕的是，根本没人真正关心。
这种行为不仅不专业，而且令人深感担忧。它给我们留下了这样一种印象：这家酒店缺乏诚信经营，坦白说，可能涉及一些不正当的经营活动。缺乏问责制和基本的接待标准，只会强化负面刻板印象，损害保加利亚的旅游形象。
总而言之：远离卡塔日娜庄园。它不值这个价，不安全，当然也不是五星级的体验。你只会有一种被骗的感觉——而且不幸的是，酒店里似乎没有人关心。
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