下载App
资质规则
旅行
账户
Sherry R
disappoint
Color Line的点评
点评：We recently traveled with Color Line and unfortunately had a very disappointing experience.
First of all, everything on board was extremely expensive. What made it worse was that there were almost no free seating areas available. It felt like passengers were expected to sit only in the restaurants or cafés, which meant you had to buy expensive food or drinks just to have a place to sit.
The most unpleasant part of the trip happened in one of the restaurants. By mistake, we used the soda dispenser instead of the water dispenser. Instead of calmly explaining the mistake, a staff member aggressively pulled the glass out of my hand in front of our children and spoke to us in a very rude and disrespectful way. The behavior was completely unnecessary and made the situation very uncomfortable for our family.
We understand that mistakes can happen, but the way the staff handled the situation was very unprofessional. Being treated like that in front of our children was especially upsetting.
Overall, the poor customer service, the lack of seating unless you pay high prices, and the rude behavior from staff made this a very negative experience. We expected much better from Color Line.
First of all, everything on board was extremely expensive. What made it worse was that there were almost no free seating areas available. It felt like passengers were expected to sit only in the restaurants or cafés, which meant you had to buy expensive food or drinks just to have a place to sit.
The most unpleasant part of the trip happened in one of the restaurants. By mistake, we used the soda dispenser instead of the water dispenser. Instead of calmly explaining the mistake, a staff member aggressively pulled the glass out of my hand in front of our children and spoke to us in a very rude and disrespectful way. The behavior was completely unnecessary and made the situation very uncomfortable for our family.
We understand that mistakes can happen, but the way the staff handled the situation was very unprofessional. Being treated like that in front of our children was especially upsetting.
Overall, the poor customer service, the lack of seating unless you pay high prices, and the rude behavior from staff made this a very negative experience. We expected much better from Color Line.
翻译：我们最近乘坐Color Line的列车，却遭遇了一次非常令人失望的旅程。
首先，机上所有东西都贵得离谱。更糟糕的是，几乎没有空位。感觉乘客们只能坐在餐厅或咖啡厅里，这意味着你必须花大价钱买食物或饮料才能找到座位。
旅途中最不愉快的事情发生在其中一家餐厅。我们不小心把苏打水机当成了饮水机。一位工作人员非但没有冷静地解释，反而当着我们孩子的面粗鲁地从我手里抢走了杯子，并用极其无礼的语气对我们说话。这种行为完全没有必要，让我们一家人感到非常不舒服。
我们理解人都会犯错，但工作人员的处理方式实在太不专业了。当着孩子的面受到这样的对待，尤其让我们感到难过。
总而言之，糟糕的客户服务、除非你支付高价才能找到座位，以及工作人员粗鲁的态度，都让这次旅程变得非常糟糕。我们对Color Line的期望要高得多。
首先，机上所有东西都贵得离谱。更糟糕的是，几乎没有空位。感觉乘客们只能坐在餐厅或咖啡厅里，这意味着你必须花大价钱买食物或饮料才能找到座位。
旅途中最不愉快的事情发生在其中一家餐厅。我们不小心把苏打水机当成了饮水机。一位工作人员非但没有冷静地解释，反而当着我们孩子的面粗鲁地从我手里抢走了杯子，并用极其无礼的语气对我们说话。这种行为完全没有必要，让我们一家人感到非常不舒服。
我们理解人都会犯错，但工作人员的处理方式实在太不专业了。当着孩子的面受到这样的对待，尤其让我们感到难过。
总而言之，糟糕的客户服务、除非你支付高价才能找到座位，以及工作人员粗鲁的态度，都让这次旅程变得非常糟糕。我们对Color Line的期望要高得多。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
